Unity Wall Board Microsoft User Guide
Tlhahisoleseding ya Sehlahiswa
Litlhaloso
- Litlhokahalo tsa Windows PC:
- Sebaka sa Hard Drive: Hoo e ka bang. 20MB
- Kenya Directory: C: Lenaneo Files (x86)Unity Client
- Bonyane Bokhabane ba Khomphutha:
- CPU: Dual-core 3Ghz
- RAM: 4GB
- Karete ea video: 256MB ka har'a RAM
- Sistimi ea Ts'ebetso e tšehelitsoeng: Windows 7, Windows 8.1, Windows
10 - Liphetolelo tsa Windows tse tšehelitsoeng: 32-bit le 64-bit
- Litlhoko tsa Marang-rang le Li-firewall:
- Khokahano ea inthanete e potlakileng
- Melao ea firewall bakeng sa ho fihlella libaka le likou tse itseng
- Litlhoko tsa Platform ea BroadWorks:
- E tšehetsoa ho BWKS R17 SP4 le holimo
Litaelo tsa Tšebeliso ea Sehlahisoa
Ho fihlella Litlhophiso tsa Unity Wallboard
Ho fihlella litlhophiso, tobetsa ka ho le letona bareng e kaholimo ho Wallboard ebe u khetha Unity Wallboard Settings.
Dikgetho tsa Tlhophiso
Kamora ho fetola li-setting, tobetsa letšoao le letala ho netefatsa.
Eketsa Mela ea Setsi sa Mehala
Ho kenya mela ya call center, latela ditaelo ho menu ya di-setting.
Ho Fetola Taelo ea Pontšo ea Lethathamo
Ho fetola tatellano ea ponts'o ea mola, ea ho Litlhophiso > Netefatso 'me u lokise maemo u sebelisa metsu e fanoeng.
MABAPI LE MONATE LEBOTO
Unity Wallboard ke sesebelisoa sa Microsoft® Windows® se etselitsoeng ho sebelisoa le BroadSoft Call Center Standard kapa tšebeletso ea Premium. Unity Wallboard ke sesebelisoa sa bohlokoa ho fana ka ponahalo ea nako ea 'nete ea maemo a mela ho pholletsa le setsi sa mehala. E loketse litsi tsa mehala tsa boholo bofe kapa bofe, Wallboard e ka lokisoa haholo 'me e ka bonts'a motsoako ofe kapa ofe oa litsi tsa mehala le lipalo-palo, tse hlahisoang ka mokhoa o hlakileng oa mohala. Ka ho lekanya boholo ba PC e amohelang, bareki ba ka sebelisa sebopeho sa Wallboard hamolemo ka ho fetola boholo ba fonte le ponts'o ho latela litlhoko tsa bona.
Litlhoko tsa Windows PC
- a. Bonngoe bo tla hloka hoo e ka bang 20MB ea sebaka sa hard drive mochining oa lehae
- b. Ka ho sa feleng, buka ea ho kenya ke C: \ Program Files (x86)\Unity Client
- c. Bonyane ba khomphutha: CPU: dual-core 3Ghz. Boholo: 4GB. Karete ea video: 256MB ka har'a RAM. Joalo ka kakaretso, litlhoko tsa ho tsamaisa Unity Wallboard li tlase haholo ho feta tse hlokehang ho tsamaisa Windows
- d. Bonngoe bo ka phatlalatsoa joalo ka MSI file
- e. Bonngoe bo tšehetsoa feela ho Windows 7, Windows 8.1, le Windows 10
- f. Ka bobeli liphetolelo tsa 32 le 64-bit tsa Windows lia tšehetsoa. Ha ho na tumello e khethehileng e hlokahalang ho kenya Unity
Internet & Firewall
Bonngoe bo hloka khokahanyo ea inthanete e potlakileng le phihlello ea libaka tse ka tlase, tse ka hlokang
melao ea firewall e tla eketsoa sebakeng sa bareki:
- a. TCP port 2208 ho im.unityclient.com
- b. TCP port 2208 ho seva sa OCI sa VoIP sethaleng
- c. Ho fihlella HTTP/HTTPS ho portal.unityclient.com
Litlhoko tsa Sethala sa BroadWorks
Unity Wallboard e tšehetsoa ho BWKS R17 SP4 le holimo
Unity Wallboard Interface
Unity Wallboard e ka etsoa ka mokhoa o ikhethileng bakeng sa ho amohela li-skrini tsa boholo bo fapaneng, boholo bo fapaneng ba fonte, le litlhoko tse fapaneng tsa bareki bakeng sa lipalo le mela e lokelang ho hlahisoa. Ka tsela e iketsang, Wallboard e tla fetola boholo ba skrine ka botlalo ho ea ho litekanyo tsa mochini o amohelang.
LIPALO PHOLISA NAKO
Wallboard e etselitsoe ho bonts'a lipalo-palo tsa nako ea 'nete tsa letsatsi le letsatsi. Lipalo-palo kaofela li tsoa har'a mp'a bosiu letsatsing le fetileng 'me li setiloe bocha ke Broadworks.
Haeba tšebeletso ea Taolo ea Mehala ea Client e abetsoe letoto la BWKS palo ea "Calls in Queue" e tla ba palo ea nako ea nnete. Lipalopalo tse ling kaofela li entsoe ho tsoa ho BWKS ka nako ea 900 ea bobeli. Sebapa nako se ka hlophisoa ka boikhethelo hore se be boemong bo tlase bo boletsoeng ke Mofani oa Litšebeletso 'me bonyane ba nako e lumelletsoeng ke metsotsoana e 60.
TS'ELISO
Lilaesense tsa Unity Wallboard khahlano le aterese ea MAC ea adaptara ea marang-rang ea PC e amohelang. Ho bona hore na ke MAC efe e nang le laesense hajoale, tlanya About Unity Wallboard ho Litlhophiso
LIPALO TSE FUMANANG
Lipalopalo tse latelang lia fumaneha;
HO FUMANA LIHLOOHO TSA LEBOTO
Ho kenya li-ID tsa mohala oa call centre le ho fetola litlhophiso, tobetsa ka ho le letona ho bar e ka holimo ho Wallboard > Unity Wallboard Settings.
TS'ELISO MAKHETHA
Kamora ho fetola li-setting, tobetsa letšoao le letala ho OK.
KE EKETSANG CALL CENTRE MELANA
Lokisa ho: Litlhophiso > Netefatso
Tobetsa e tala + 'me u kenye ID ea setsi sa mohala le password ho tsoa ho BWKS. Tobetsa bofubelu - ho tlosa litsi tsa mehala
FETOHA MELA PONTSHO TAELO
Lokisa ho: Litlhophiso > Netefatso
Tobetsa setsi sa mehala ebe u suthela holimo kapa tlase ka metsu e tala ka ho le letona
KEKETSO LE HO TLOSA LIPALO
Hlophisa ho: Litlhophiso > Likholomo
Tobetsa e tala + - lenane la "Statistic to display" le tla bontša lipalo-palo tse teng tse seng li khethiloe. Tobetsa lipalo-palo ebe e khubelu - ho e tlosa ho Wallboard
FETOHA LIPALO TAELO
Hlophisa ho: Litlhophiso > Likholomo
Tobetsa setsi sa mehala ho se totobatsa ebe u sebelisa metsu e tala ka letsohong le letona ho fetola odara.
HO RENA LEBITSO LIHLOOHO LIPALO
Hlophisa ho: Litlhophiso > Likholomo
Tobetsa habeli setsing sa mehala lethathamong la Likholomo ho bula leqephe la tlhophiso bakeng sa tatellano. Lipalo-palo li ka rehoa bocha sebakeng sa "Column Heading". Ka mohlalaample ka tlase ho palo ea "Ansred Calls" e rehiloe lebitso la "Sales Hits"
FETOHA LIPALO TEKO
Hlophisa ho: Litlhophiso > Likholomo
Tobetsa habeli setsing sa mehala lethathamong la Likholomo ho bula leqephe la tlhophiso bakeng sa tatellano. Khetha ka ho le letšehali, bohareng kapa ka ho le letona ho tsoa lethathamong la "Alignment".
HLALISA MATŠOANTŠO A SA ZERO
Hlophisa ho: Litlhophiso > Likholomo
Tobetsa habeli setsing sa mehala lethathamong la Likholomo ho bula leqephe la tlhophiso bakeng sa tatellano. Ho tshwaya lebokose la "Totobatsa boleng ba non-zero" ho tla etsa hore palo efe kapa efe e hlahiswe ka bofubedu.
HO PHETHA MOKHOPO
Li-thresholds ke mokhoa oa ho bonts'a ka mahlo hore boitšoaro bo tloahelehileng esale pele bo tlotsoe. Li-threshold li behiloe khahlano le lipalo-palo, 'me ha moeli o tlotsoe Wallboard e bonts'a lipalo ka lebokoseng le letšo, Configure in: Settings > Columns
Tobetsa habeli setsing sa mehala lethathamong la Likholomo ho bula leqephe la tlhophiso bakeng sa tatellano. Ho tshwaya Lebokose la "Hlahisa boleng ba non-zero" ho tla etsa hore palo efe kapa efe e hlahiswe ka bofubedu
HO FETOHA FONT, MEKREDI LE logo
Hlophisa ho: Di-setting > Pontsho
Fetola thepa ea ponts'o ea Wallboard, ho kenyeletsoa lebitso la hlooho le logo
HO HLOMELA MELA TSA HO TSAMAISA
Hlophisa ho: Di-setting > Pontsho
Ho bulela queue scrolling, hlakola lebokose la "Show all queues hang-hang". Likhetho tsa ho tsamaisetsa tse ka tlase joale li tla khona ho hlophisoa. Likhoebo li tla bolela hore Unity e tla lula e bonts'a lethathamo le felletseng la mela ho Wallboard.
PHEKELLANG POTSO
Lokisa ho: Litlhophiso > Netefatso
Moo ho sebelisoang mela ea ho phenya, hoa khonahala ho bonts'a mola o le mong kapa ho feta. Penya habeli letotong la Netefatso ebe o tobetsa "Bontša lipalo-palo tsena kamehla". Ha mela e ntse e tsamaea, setsi sena sa mehala se tla lula se bontšoa. Moo ho tla bontshwa tse fetang bonngwe kamehla, odara ya tsona e ka hlophiswa jwalo ka Changing Queue Display Order ka hodimo.
LBH
Ke sheba joang aterese ea MAC e nang le laesense ea Unity Wallboard?
Ho view aterese ea MAC e nang le laesense, tlanya ho About Unity Wallboard ho Litlhophiso.
Lipalopalo tse teng ho Unity Wallboard ke life?
Lipalopalo tse teng li kenyelletsa Mehala e Meleng, Nako e telele ka ho Fetisisa ea ho Leta, Karolelano ea Nako ea ho Leta, Mehala e U fetileng, Mehala e Amoheletsoeng, Mehala e Arabiloeng, le Karolelano ea Basebetsi.
Litokomane / Lisebelisoa
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Unity Wall Board Microsoft [pdf] Bukana ea Mosebelisi Wall Board Microsoft, Wall, Board Microsoft, Microsoft |
