Your guide to setting up and using your Poly Edge E220 IP Desk Phone.
The Poly Edge E220 is a versatile IP desk phone designed for modern office environments, offering advanced communication features. It supports up to 16 lines with 4-line keys and includes integrated Bluetooth for seamless mobile phone and headset pairing. This manual provides detailed instructions for setup, operation, and maintenance of your device.

Setšoantšo: Pele view of the Poly Edge E220 IP Desk Phone, showcasing its display, keypad, and handset.
Please verify that all the following components are included in your package:
Note: A power supply is NOT included with this renewed product and must be acquired separately if Power over Ethernet (PoE) is not available.
Locate the ports on the back and side of the phone unit.

Setšoantšo: Lehlakore view of the Poly Edge E220 IP Desk Phone, highlighting the various connection ports and the adjustable stand.
Once connected, the phone will power on and begin its boot sequence. This may take a few moments. The display will show the Poly logo, followed by network configuration and registration status. If prompted, enter your network credentials or contact your IT administrator for setup assistance.

Image: A man engaged in a phone call using the Poly Edge E220 IP Desk Phone in a professional office environment.
The Poly Edge E220 allows you to pair your mobile phone or Bluetooth headset for enhanced flexibility.

Image: A woman working at a desk, utilizing the Poly Edge E220 IP Desk Phone alongside her laptop, demonstrating its integration into a modern workspace.
To ensure the longevity and optimal performance of your Poly Edge E220 IP Desk Phone, follow these maintenance guidelines:
If you encounter issues with your Poly Edge E220, refer to the table below for common problems and solutions.
| Bothata | Lebaka le ka khonehang | Tharollo |
|---|---|---|
| Fono ha e bule | No power supply or PoE connection | Ensure Ethernet cable is connected to a PoE-enabled port, or connect a compatible power adapter. |
| Ha ho molumo oa ho daela | Network issue or phone not registered | Check network cable connection. Verify network status on the phone display. Contact IT support if registration fails. |
| Ha ke utloe moletsi / Ea letsetsang ha a nkutloe | Volume too low, faulty handset/headset, or network audio issue | Adjust volume. Test with speakerphone. Check handset/headset connection. Restart phone. |
| Sesebelisoa sa Bluetooth ha se kopane | Sesebediswa ha se maemong a ho tsamaisana kapa ha se teng | Ensure Bluetooth device is in pairing mode and within range. Restart both devices. |
If the problem persists after attempting these solutions, please contact your IT department or the product support team for further assistance.
Key technical specifications for the Poly Edge E220 IP Desk Phone:
| Sebopeho | Lintlha |
|---|---|
| Litekanyo tsa Sehlahisoa | 12.1 x 10.3 x 3.4 lisenthimithara |
| Boima ba Ntho | 2.55 liponto |
| Mofuta oa Mohala | Thelefono ea IP e kentsoeng |
| Mohloli oa Matla | Corded Electric (Power Supply NOT Included) / Power over Ethernet (PoE) |
| Mofuta oa Dialer | Keypad e le 'ngoe |
| Mofuta oa Sistimi ea ho Araba | Digital (requires service provider support) |
| Bokhoni ba Pitso ea Seboka | 3-tsela |
| Ts'ebetso ea Multiline | Yes, supports up to 16 lines with 4-line keys |
| bluetooth | Integrated for mobile phone and headset pairing |
As a renewed product, the Poly Edge E220 IP Desk Phone typically comes with a limited warranty provided by the refurbisher or seller. Please refer to your purchase documentation for specific warranty terms and conditions. For technical support, troubleshooting beyond this manual, or warranty claims, please contact the seller or your IT administrator.
![]() |
Litsebiso tsa Polokeho le Taolo ea Poly Edge E Series - Litaba tsa Tumellano le Tšebeliso Tlhahisoleseding e felletseng ea polokeho, taolo, le tumellano ea lisebelisoa tsa mohala tsa Poly Edge E Series, ho kenyeletsoa polokeho ea motlakase, liphatlalatso tsa FCC/ISED, litsebiso tsa tikoloho, le tataiso ea tšebeliso ea sehlahisoa. |
![]() |
Poly Edge E Series Phones User Guide Tataiso e felletseng ea ho tsamaea le ho sebelisa lifono tsa IP tsa Poly Edge E Series, tse koahelang likarolo, lisebelisoa, seta, le lits'ebetso tse tsoetseng pele bakeng sa mehlala e kang E100, E220, E300, E400, le E500 letoto. |
![]() |
Tataiso ea Motsamaisi oa Poly Trio C60 9.3.0 This administrator guide from HP provides comprehensive instructions for managing the Poly Trio C60 conference phone. It covers essential aspects such as initial setup, detailed configuration options, network integration, security protocols, and advanced features for IT administrators. |
![]() |
Poly Edge E Series Litsebiso tsa Tšireletso le Taolo Tokomane ena e fana ka tlhaiso-leseling ea polokeho le taolo bakeng sa Poly Edge E Series ea lihlahisoa, ho kenyeletsoa Poly Edge E100, E220, E300, E320, E350, E400, E450, E500, le E550, hammoho le Poly Edge Expansion Module. |
![]() |
Poly Edge E100/E220 Wall Mount Quick Start Guide Install your Poly Edge E100 or E220 phone with this quick start guide for the wall mount. Includes setup instructions, required cabling, and tools for mounting. |
![]() |
Poly Edge E100/E220 Desk Stand Quick Start Guide A quick start guide for setting up the Poly Edge E100/E220 desk stand, including required and optional cabling, and cable routing. |