1. Selelekela
The Poly Blackwire C5220 is a wired, dual-ear (stereo) headset designed for professionals requiring reliable audio communication. It features a boom microphone and offers versatile connectivity options including USB-A and 3.5 mm, making it compatible with PCs, Macs, tablets, and cell phones. This manual provides comprehensive instructions for setting up, operating, maintaining, and troubleshooting your headset.

Figure 1: Poly Blackwire C5220 Wired Headset, showcasing its dual-ear design and integrated boom microphone.
2. Se ka Lebokoseng
Your Poly Blackwire C5220 package includes the following components:
- Blackwire C5220 Headset (with attached USB-A cable and 3.5mm jack)
- Mokotla o bonolo
- Quick Start Guide (physical card)

Figure 2: The Blackwire C5220 headset, its inline controls, and the included carrying case, highlighting its wired USB-A connectivity.
3. Seta
The Blackwire C5220 headset offers plug-and-play functionality for quick setup.
- Hokela ho PC/Mac: Insert the USB-A connector of the headset into an available USB-A port on your computer. The headset will be automatically recognized by your operating system.
- Connect to Mobile Device/Tablet: Disconnect the 3.5mm jack from the USB-A inline control unit. Plug the 3.5mm jack directly into the audio port of your mobile phone or tablet.
- Kemiso ea Software (Ha u rata): For enhanced features and customization, download and install the Poly Lens Desktop App from the official Poly website. This software allows for firmware updates, personalized settings, and troubleshooting.
4. Ho sebetsa ha di-headphone
The inline control unit provides easy access to essential call management functions.
- Konopo ea Letsa: Tobetsa ho araba kapa ho kgaotsa call.
- Phahamiso ea Phahamiso (+): Press to increase listening volume.
- Phatlalatso ea Phatlalatso (-): Press to decrease listening volume.
- Konopo ea Limumu: Press to mute or unmute the microphone. An audible voice prompt will confirm "Mute On" or "Mute Off".

Figure 3: A user wearing the Blackwire C5220 headset, demonstrating the position of the noise-canceling microphone for clear voice capture.
5. Ho lumellana
The Blackwire C5220 headset is designed for broad compatibility with various communication platforms and devices.
- Sistimi ea Ts'ebetso: Compatible with PC (Windows) and Mac.
- Li-platform tsa puisano: Optimized for Microsoft Teams and other leading collaboration platforms such as Zoom, GoToMeeting, Skype, Google Meet, and Webmohl.
- Lisebelisoa: Connects to PC/Mac via USB-A, and to tablets and cell phones via 3.5 mm audio jack.

Figure 4: A user engaged in a video call, illustrating the headset's compatibility with Microsoft Teams and other collaboration platforms.
6. Comfort and Wearing Style
The Blackwire C5220 is engineered for extended wear and user comfort.
- Li-Cushions tsa tsebe: Features ultra-soft leatherette ear cushions wrapped around pillow-soft memory foam for all-day comfort.
- Hlooho: A lightweight cushioned metal headband provides durability and allows for a comfortable, custom fit.
- Mokhoa o Apereng: Over-the-head style with two earpieces. The boom microphone can be positioned on either the left or right side, offering reversible wear.

Setšoantšo sa 5: Haufi view of the headset's ear cushions, emphasizing the ultra-soft leatherette and memory foam for enhanced comfort.
7. Audio Performance
Experience clear and consistent audio with your Blackwire C5220 headset.
- Maekerofounu e Hlakolang Lerata: Ensures your voice is heard clearly by minimizing background noise.
- Boleng ba Audio: Automatically switches between wideband for telephony and hi-fi stereo for music, providing superb audio quality for various uses.
- SoundGuard DIGITAL: Protects against sound levels over 118 dBA, sudden loud sounds, and long-term exposure, ensuring safe listening.
8. Tlhokomelo
Ho netefatsa hore li-headset tsa hau li tšoarella nako e telele le ts'ebetso e ntle ka ho fetisisa, latela litataiso tsena tsa tlhokomelo:
- Ho hloekisa: Gently wipe the ear cushions and headband with a soft, damp lesela. Qoba ho sebelisa lik'hemik'hale tse bohale kapa lintho tse senyang.
- Polokelo: When not in use, store the headset in its provided soft carrying case to protect it from dust and physical damage.
- Tlhokomelo ea Lithapo: Avoid sharp bends or excessive pulling on the cable to prevent internal wire damage. The detachable 3.5mm jack from the USB-A inline control unit is designed to prevent damage if the cable is accidentally pulled.
9. Ho rarolla mathata
If you encounter issues with your Blackwire C5220 headset, try the following solutions:
| Bothata | Tharollo e ka khonehang |
|---|---|
| Ha ho molumo kapa maekerofounu tse sebetsang. |
|
| Boleng bo fosahetseng ba molumo kapa e tsitsitseng. |
|
| Inline controls not responding. |
|
10. Litlhaloso
| Sebopeho | Lintlha |
|---|---|
| Lebitso la Mohlala | Plantronics Blackwire C5220 Headset |
| Theknoloji ea Khokahano | USB-A, 3.5 mm audio jack |
| Mokhoa oa ho Roala | Over-the-head, Dual-Ear (Stereo) |
| Microphone | Noise-canceling boom mic |
| Audio Protection | SoundGuard DIGITAL (protects against sound levels over 118 dBA) |
| Li-Cushions tsa tsebe | Ultra-soft leatherette with memory foam |
| Karabelo ea Khafetsa (Li-headphone) | 20 Hz - 20,000 Hz |
| Frequency Response (Microphone) | 100 Hz - 6,800 Hz |
| Boima ba Ntho | 164.2 Gram (hoo e ka bang li-ounces tse 5.8) |
| Nomoro ea Mohlala | 207576-01 (Item model number: 207576-03) |
11. Tiisetso le Tšehetso
The Poly Blackwire C5220 headset comes with a Tiisetso ea lefats'e ea lilemo tse 2.
For further assistance, technical support, or warranty claims, please visit the official Poly support websaete kapa sheba lintlha tsa ho ikopanya tse fanoeng sephuthelong sa sehlahisoa sa hau.
You can also refer to the official user guide PDF for more detailed information: Tataiso ea mosebelisi (PDF)





