Tataiso ea Tharollo ea Mathata ea CISCO bakeng sa Motsamaisi oa Lipuisano tse Kopanetsoeng Tokollo 12.5(1) Tataiso ea Mosebelisi

Litaba pata

1 Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano tse Kopanetsoeng Tokollo 12.5(1)

2 Tlhahisoleseding ya Sehlahiswa

3 Litlhaloso

4 Litaelo tsa Tšebeliso ea Sehlahisoa

5 Cisco Unified Serviceability

6 Tokiso ea ho hloleha ha marang-rang

7 FAQ (Lipotso Tse Botsoang Hangata)

8 Related Documentation

9 Selelekela

10 Ho rarolla mathata ho Fetisisaview

11 Lisebelisoa tsa ho rarolla mathata

12 Litokomane / Lisebelisoa

12.1 Litšupiso

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano tse Kopanetsoeng Tokollo 12.5(1)

Tlhahisoleseding ya Sehlahiswa

Tataiso ea Tharollo ea Mathata bakeng sa Mookameli oa Lipuisano tsa Cisco Unified, Release 12.5(1) e fana ka lintlha tse qaqileng mabapi le ho rarolla mathata le ho rarolla mathata a amanang le Cisco Unified Communications Manager.

Letsatsi la Phatlalatso: 2017-12-07
Qetello e Fetotsoe: 2023-11-24

Ntlo-kholo ea Amerika
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706
usa
Websebaka: www.cisco.com
Tlha: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Litlhaloso

Sehlahisoa: Motsamaisi oa Lipuisano oa Cisco Unified
Phatlalatso: 12.5(1)
Letsatsi la Phatlalatso: 2017-12-07
Qetello e Fetotsoe: 2023-11-24

Litaelo tsa Tšebeliso ea Sehlahisoa

Khaolo ea 1: Selelekela
Karolo ea selelekela e fana ka phetisoview ea sepheo, bamameli, mokhatlo, litokomane tse amanang, likopano, le ho fumana tšehetso le tataiso ea tšireletso bakeng sa Tataiso ea Tharollo ea Mathata.

Khaolo ea 2: Ho Rarolla Mathata ho Fetaview
Khaolong ena, u tla fumana tlhahisoleseding e mabapi le Cisco Unified Serviceability, Cisco Unified Communications Operating System Administration, mokhoa o akaretsang oa ho rarolla mathata, ho lokisetsa ho hlōleha ha marang-rang, le moo u ka fumanang boitsebiso bo eketsehileng.

Cisco Unified Serviceability

Karolo ena e hlalosa likarolo le mesebetsi ea Cisco Unified Serviceability, e leng a webSesebelisoa se thehiloeng se sebelisetsoang ho laola le ho rarolla mathata Cisco Unified Communications Manager.

Cisco Unified Communications Operating System Tsamaiso
Karolo ena e fana ka tlhahisoleseding ka Cisco Unified Communications Operating System Administration, e lumellang batsamaisi ho hlophisa le ho laola tsamaiso ea motheo ea Cisco Unified Communications Manager.

Mohlala o Akaretsang oa ho Rarolla Mathata
Karolo ena e fana ka mokhoa o akaretsang oa ho rarolla mathata o ka lateloang ha ho rarolloa mathata ho Cisco Unified Communications Manager. E akaretsa mehato e amehang ho khethoeng ha bothata, ho sekaseka, ho rarolla le ho netefatsa.

Tokiso ea ho hloleha ha marang-rang

Karolo ena e bua ka bohlokoa ba ho itokisa ho hloleha ha marang-rang mme e fana ka tataiso mabapi le mokhoa oa ho itokisetsa ho hloleha ha marang-rang ho netefatsa litšebeletso tsa puisano tse sa sitisoeng.

Moo U ka Fumanang Boitsebiso bo Eketsehileng
Karolo ena e fana ka litšupiso tsa mehloli e meng ea tlhahisoleseling, joalo ka litokomane tsa Cisco, liforamu tsa sechaba, le lisebelisoa tsa ts'ehetso, moo basebelisi ba ka fumanang lintlha tse qaqileng haholoanyane mabapi le ho rarolla mathata a itseng.

FAQ (Lipotso Tse Botsoang Hangata)

P: Nka fumana mofuta oa morao-rao oa Tataiso ea Tharollo?
A: Phetolelo ea morao-rao ea Tataiso ea ho rarolla mathata e ka fumanoa ho Cisco website at www.cisco.com. Ka kopo sheba ho websebaka sa marang-rang bakeng sa tlhahisoleseling ea morao-rao.

P: Nka fumana tšehetso joang ho Cisco Unified Communications Manager?
A: Ho fumana tšehetso bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, o ka ikopanya le moemeli oa hau oa Cisco kapa oa etela Cisco website at www.cisco.com. The webSebaka sa marang-rang se fana ka tlhaiso-leseling mabapi le likhetho tsa tšehetso le lisebelisoa tse fumanehang bakeng sa ho rarolla mathata le ho rarolla mathata.

P: Na ho na le mefokolo leha e le efe e tsejoang kapa litaba tse tsejoang le Cisco Unified Communications Manager?
A: Ho fumana leseli ka mefokolo e tsebahalang kapa litaba tse amanang le Cisco Unified Communications Manager, ka kopo sheba litokomane tse fanoeng ka sehlahisoa kapa etela Cisco. websaete bakeng sa lintlha tsa morao-rao tsa tokollo le litokiso tsa liphoso.

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Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano tsa Cisco Unified, Release 12.5(1)
E Phatlalalitsoe lekhetlo la pele: 2017-12-07 E Fetotsoe: 2023-11-24
Ntlo-kholo ea Amerika
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000
800 553-NETS (6387) Fax: 408 527-0883

TSEBISO LE TSEBISO MABAPI LE LIHLAHISO TSA BUKANA ENA LI TLA FETOHA KA NTLE HO TSEBISO. LIPOLELO TSOHLE, TSEBISO, LE LIKHOTHATSO TSA BUKANA ENA HO lumeloa HORE LI NEPAHETSE EMPA LI HLAHISITSOA KA NTLE HO TIISETSO EA MOFUTA OFE KA FEELA, KA POTSO KAPA TSE BONANG. BASEBELISI BA TLAMEHA HO NKA BOIKARABELO KA FELELE BAKENG SA HO SEBELISA LIHLAHISO LE FEELA.
LAesense YA SOFTWARE LE TIISETSO E LE EDILWENG BAKENG SA SEHLAHISO SE TLEHANG LI BEITSWE KA PAKETENG YA TSEBISO E ROMELETSWENG LE SEHLAHISO MME E KENYELETSOE MONA KA TŠEBELETSO ENA. HAEBA O SA KHOKE HO FUMANA LAesense ea SOFTWARE KAPA TIISETSO E LE EDILENG, IKOPANENG LE MOEMETSI OA HAO WA CISCO HO BA LE KOPIRI.
Ho kenngwa tshebetsong ha Cisco ha TCP header compression ke ho ikamahanya le lenaneo le ntshetswang pele ke Univesithi ya California, Berkeley (UCB) e le karolo ya phetolelo ya UCB ya setjhaba ya tsamaiso ya UNIX. Litokelo tsohle li sirelelitsoe. Copyright © 1981, Regents ea Univesithi ea California.
HO SA THABE TIISETSO E 'NGOE KA MONA, TOKOMANE TSOHLE FILES LE SOFTWARE TSA BAFEBI ENA BA FUMANA “JOALOKAHA HO LE ” KA MOLAO OHLE. CISCO LE BATHO BA BITSO KA HOLIMO BA IKOKOLA LITIISETSO TSOHLE, TSE HLAHANG KAPA TSE BONANG, HO kenyeletsoa, ntle le moedi, TSEO TSA THEKISO, HO SEBELETSA MORERO O KHETHEHILENG LE HO SE TLOHLOE KAPA KAPA TSE TSOANG HO TSOHLE, HO TSAMAISA TŠEBELETSO, HO TSAMAISA TŠEBELETSO.
HA HO TSOHLE CISCO KAPA BATHEPI BA EO BA TLA IKOLA MOLATO MABAPI LE LITšenyo life kapa life tse sa tsitsang, tse KHETHEHILENG, LITLHAKISO, KAPA TSA TSHOhanyetso, ho kenyeletsoa, ntle le meeli, liphaello tse lahlehileng kapa tahlehelo kapa tšenyo ea data e hlahang ts'ebelisong kapa ts'ebetsong. KAPA BATHEPI BA YONA BA ELETSISITSOE KA MOKGWA OA TSAMAISO E JALO.
Liaterese life kapa life tsa Internet Protocol (IP) le linomoro tsa mohala tse sebelisitsoeng tokomaneng ena ha lia rereloa ho ba liaterese le linomoro tsa mohala tsa nnete. Examples, tlhahiso ea tlhahiso ea taelo, litšoantšo tsa topology tsa marang-rang, le lipalo tse ling tse kenyellelitsoeng tokomaneng li bontšoa ka sepheo sa litšoantšo feela. Tšebeliso efe kapa efe ea liaterese tsa 'nete tsa IP kapa linomoro tsa mohala tse hlahang litšoantšong ke ntho e sa reroang ebile e etsahetse ka tšohanyetso.
Likopi tsohle tse hatisitsoeng le likopi tse bonolo tsa tokomane ena li nkoa li sa laolehe. Sheba beshene ea hajoale ea inthaneteng bakeng sa mofuta oa moraorao.
Cisco e na le liofisi tse fetang 200 lefatšeng ka bophara. Liaterese le linomoro tsa mohala li thathamisitsoe ho Cisco websaete ho www.cisco.com/go/offices.
Cisco le logo ea Cisco ke matšoao a khoebo kapa matšoao a ngolisitsoeng a Cisco le/kapa mafapha a eona a US le linaheng tse ling. Ho view lethathamo la matšoao a khoebo a Cisco, e ea ho sena URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html. Matshwao a kgwebo a batho ba bang a boletsweng ke thepa ya beng ba ona. Tšebeliso ea lentsoe molekane ha e bolele kamano ea tšebelisano pakeng tsa Cisco le k'hamphani efe kapa efe. (1721R)
© 2017 Cisco Systems, Inc. Litokelo tsohle li sirelelitsoe.

LIEKETSENG

SEBAKA KHAOLO 1 KHAOLO EA 2

Selelekela xiii Morero xiii Bamameli xiii Mokhatlo xiv Litokomane tse Amanang xv Likopano xv Ho Fumana Litokomane, Ho Fumana Tšehetso, le Tataiso ea Tšireletso xvi Cisco Tšireletso ea Sehlahisoa Ho Fetisisaview xvi
Ho rarolla mathata ho Fetisisaview 1 Cisco Unified Serviceability 1 Cisco Unified Communications Operating System Administration 2 Mohlala o Akaretsang oa ho Rarolla Mathata 2 Tokiso ea Mathata a Marang-rang 3 Moo U ka Fumanang Boitsebiso bo Batsi 3
Lisebelisoa tsa ho rarolla mathata 5 Cisco Unified Serviceability Lisebelisoa tsa ho rarolla mathata 5 Command Line Interface 6 kerneldump Utility 7 Noble the Kerneldump Utility 8 Noble Email Alert for Core Dump 8 Network Management 9 System Log Management 9 Cisco Discovery Protocol Support

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) iii

Litaba

KHAOLO EA 3

Sniffer Traces 10 Debugs 10 Cisco Secure Telnet 11 Packet Capture 11
Pakete ea ho hapa ka holimoview 11 Lethathamo la Tlhophiso bakeng sa ho Tšoara Pakete 12 Ho Eketsa Mosebelisi ho Sehlopha se Tloaelehileng sa Pakete ea Sniffer Access Control Group 13 Ho Hlophisa Mekhatlo ea Ts'ebeletso ea ho Tšoara Pakete 13 Ho Hlophisa Pakete ea ho Kena ka Fensetereng ea Tlhophiso ea Mohala Litlhophiso 14 Ho Hlahlobisisa Lipakete tse Hapiloeng 14 Mesebetsi e Tloaelehileng ea ho Rarolla Mathata, Lisebelisoa, le Litaelo Malebela a 16 a Tharollo ea Mathataview 21 Litsi tsa Histori tsa Tsamaiso ea Ts'ebetso 22 Ho kena ho Lenane la Histori ea Sisteme 23 Audit Logging 24 Netefatsa Cisco Unified Communications Manager Litšebeletso li sebetsa 28
Cisco Unified Communications Manager System Issues 31 Cisco Unified Communications Manager System Ha e Arabe 31 Cisco Unified Communications Manager System E emisa ho Arabela 32 Cisco Unified Communications Manager Administration Ha e Bonts'e 33 Phoso Ha o leka ho Finyella Cisco Unified Communications Manager Administration 33 Phoso Ha o leka ho fihlella Cisco Unified Tsamaiso ea Motsamaisi oa Lipuisano Nodeng e Latelang 33 Ha Ua Tokeloa ho View Mathata a 34 a ho Bontša kapa a Ho Eketsa Basebelisi ka Cisco Unified Managers Communications 34 Name to Address Resolution Ho hloleha ho 35 Port 80 e Koetsoe Pakeng Tsa Sebatli sa Hao le Cisco Unified Communications Manager Server 36 Setting Network Setting E Seng Mochineng oa Remote 36 Laola Tšusumetso ea Ts'ebetso ea Cisco RAID 37

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) iv

Litaba
Database Replication 37 Replication e hloleha Pakeng tsa Mohatisi le Seva sa Subscriber 38 Database Replication ha e Etsahale Ha Khokahano e Tsosolosoa ho Lahlehile Node 41 Database Tables Out of Sync Don't Trigger Alert 41 Resetting Replication Database Replication Ha U Khutlela ho Phatlalatso ea Khale ea Sehlahisoa 42 dbreplication clusterreset 43 utils dbreplication dropadmindb 43
LDAP Netefatso E Hlolehile Mathata a 43 ka LDAP Holim SSL 44 Bula LDAP Ha e khone ho netefatsa Setifikeiti sa ho Hokela ho LDAP Server 45 JTAPI Subsystem Startup Mathata 46
JTAPI Subsystem ke OUT_OF_SERVICE 46 MIVR-SS_TEL-4-ModuleRunTimeFailure 47 MIVR-SS_TEL-1-ModuleRunTimeFailure 49
JTAPI Subsystem e ho PARTIAL_SERVICE 50 Security Issues 50
Lialamo tsa Tšireletso 51 Libali tsa Tlhokomelo ea Ts'ebetso ea Tšireletso 51 Reviewka Security Log le Trace Files 52 Litifikeiti tsa Tharollo ea Mathata 53 Tharollo ea Mathata Ciphers 53
Tharollo ea mathata DRS le CDR Functionality 53 Tharollo ea mathata CTL Security Tokens 54
Ho rarolla mathata ka Letšoao la Tšireletso le notletsoeng ka mor'a hore u Kenye Letšoao la Tšireletso le Fosahetseng 54
Tharollo ea Mathata Haeba U Lahleheloa Letšoao le Le leng la Tšireletso (Etoken) 54 Tharollo ea Mathata Haeba U Lahleheloa ke Li-Tokens Tsohle Tsa Tšireletso (Etoken) 55 Ho rarolla mathata ITL Files 55 Troubleshooting CAPF 56 Troubleshooting the Authentication String on the Phone 56 Troubleshooting Haeba Tiisetso ea Setifikeiti sa Bohlokoa sebakeng sa Hao e hloleha 56 Ho netefatsa hore Setifikeiti sa CAPF se kentsoe ho Li-server tsohle tse Sehlopheng sa 56 Ho netefatsa hore Setifikeiti sa Setifikeiti sa Sebakeng se Koala Setifikeiti se kentsoeng ke Manufacture-Installed (MIC) se Teng Mohaleng oa 57
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) v

Litaba

KHAOLO EA 4
KHAOLO EA 5 KHAOLO EA 6

Tharollo ea mathata bakeng sa Mehala le Cisco IOS MGCP Gateways 57 U sebelisa Packet Capturing 57
Likhoutu tsa Phoso tsa CAPF 58
Mathata a Lisebelisoa 61 Boleng ba Lentsoe 61 Molumo o Lahlehileng kapa o Sothehileng 62 Ho Lokisa Mathata a Molumo Ho Tsoa ho Cisco Unified IP Phone 63 Echo 64 One-Way Audio kapa No Audio 65 Codec le Libaka tse sa tšoaneng 69 Sebaka le Bandwidth 70 Mathata a Mohala 70 Phone Resets 70 Mehala e theohileng. Ho se Ngolise Litaba tsa 71 Gateway 72 Gateway Reorder Tone 72 Gateway Registration Registration 72 Gatekeeper Issues 73 Kamohelo e Hanela Ngoliso ea 78 e Hanela 78 B-Channel e lula e notletsoe ha Restart_Ack Ha e na Channel IE 79 Incorrect Status Regist79
Merero ea ho daela le litaba tsa ho daela 81 Likarolo tsa litsela le libaka tsa ho batla tse 81 tlhophiso ea ho lata sehlopha 83 litaba tsa moralo oa ho daela 83 Bothata ha u daela Nomoro 84 Leano le sireletsehileng la ho daela 85 Moedi o nang le Liheke tse Remote 85.
Mathata a Litšebeletso tsa Mookameli oa Likhokahano tsa Cisco Unified 87

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) vi

Litaba

KHAOLO EA 7 KHAOLO EA 8

Ha ho na Borokho ba Kopano ea 87 Hardware Transcoder Ha bo Sebetse Joalo ka ha ho Lebeletsoe 89 Ha ho na Litšebeletso tsa Tlatsetso tse Fumanehang ka Pitso e Thehiloeng 90.
Mathata a Melaetsa ea Lentsoe 93 Melaetsa ea Lentsoe e Ema Ka mor'a Metsotsoana ea 30 93 Cisco Unity System ha e Fellehe: Fumana Mehala e Buy Tone 94 e fetisetsoang ho Sistimi ea Melaetsa ea Lentsoe Fumana Ts'ebetso e le Pitso e tobileng ho Cisco Unity System 94 Account Administrator Ha e Amahane le Cisco Unity Moreri 95
Likarolo le Litšebeletso tsa Tharollo ea Mathata 97 Tharollo ea Barge 97 Tharollo ea Tharollo Call Back 98 Mathata a Ho Sebelisa Call Back 98 Mosebelisi o tobetsa konopo ea Callback pele fono e lla 98 Mosebedisi o lokolla kapa a seta fono botjha ka mora ho tobetsa konopo ya CallBack empa pele Call Back e etsahala Tlosa / boloka skrine ha e bolele ka ho hlaka hore tsebiso ea ho ba teng e etsahetse. 98 Melaetsa ea Phoso bakeng sa Call Back 99 Ho Fumana Log Back Call Files 100 Troubleshooting Call Control Discovery 100 Troubleshooting Call Park 102 Troubleshooting Ciphers 103 Troubleshooting DRS and CDR Functionality 103 Troubleshooting Cisco Extension Mobility 103 Troubleshooting General Mathata le Mathata a Kakaretso a Ciscot 104 Mobility Extension 104 Mobility 106 Tharollo ya mathata Cisco Unified Communications Manager Mothusi 503 IPMAConsoleInstall.jsp Phoso ea Lipontšo: HTTP Status 107-Tsebeliso ena ha e Fumanehe Hajoale 107 IPMAConsoleInstall.jsp Phoso ea Lipontšo: Ha ho Leqephe le Fumanetsoeng Phoso 108 Mokhelo: java.lang.ClassNotFoundException: InstallerApplet.class 108 Automatic Instola ea MS Virtual Machine Ha e sa Faneloa ho Khoasolla XNUMX

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) vii

Litaba

Netefatso ea mosebelisi e hloleha 109 Assistant Console e bonts'a Phoso: Phoso ea Sistimi - Ikopanye le Motsamaisi oa Sistimi ea 109 Phoso ea Mothusi oa Console: Cisco IP Manager Assistant Service e sa fihlellehe Mehala ea 110 e se ke ea tsamaisoa ha ho sefa ho buletsoe kapa ho tima. E Fumana Mookameli oa Tone 111 ea Reorder e Tsoetsoe Ha Ts'ebeletso e Ntse e Tsamaea 112 Mookameli a ke ke a Thibela Mehala e Letsoang Moleng oa Mothusi oa 113 ha a khone ho letsetsa Motsamaisi oa Mohala Ha Cisco IP Manager Assistant Service e theohile 113 Tharollo ea Mathata Cisco Unified Mobility 114 Mosebelisi oa Cisco Unified Mobility o Leketlisa Mohala oa Mohala Empa ha a khone ho qalella ho letsetsa ho Desktop Phone 114 Dial-via-Office-Related SIP Error Codes 115 Troubleshooting Cisco Web Phoso ea Netefatso ea Dialer 117 117 Tšebeletso ha e Fumaneha 117 Directory Service Down 118 Cisco CTIManager Down 118 Session e Feletsoe ke Nako, Ke Kopo Kena Hape 118 User Ha Kena Sesebediswa sefe kapa sefe 119 E hlolehile ho Bula Sesebediswa/Mohala 119 Calling Notification 119 Trouble Directing Not Kantle Taolo ea Mehala 120 Mohala oa Tharollo ea Mathata 121 Tharollo ea Mathata Hang-hang Divert 124 Senotlolo ha se Ts'ebetso 125 Ho hloleha ha Nako 125 Ho phathahane 126 Tharollo ea Mathata Intercom 126 Ho Fumana Molumo o Maphathaphathe Ha U daela Molaneng oa Intercom 126 Mehala ea Intercom e hokelang Haset, Mehala ea 127 ea Intercom e hokelang Ha Sebui se ke ke sa Etela ,
kapa Ho rarolla bothata ba Headset 127 SCCP 127
Mehala ea Intercom ha e hlahe Mohaleng ha Setšoantšo sa Konopo se na le 127

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) viii

Litaba
Mehala ea Intercom ha e Hlahisehe Ha Mohala o oela ho SRST 128 Tharollo ea mathata SIP 128
Mehala ea ho lokisa e sebelisang SIP 128 Configuration ea mehala e sebetsang ka SIP 128 Cisco Extension Mobility User e Kentsoe Empa Mohala oa Intercom ha o Hlahise 128 Moo U ka Fumanang Boitsebiso bo Batsi Li-SIP Trunks li hloleha ho 129 mehala lipakeng tsa lisebelisoa li hlolehile file 133 Packet Capture 134 A/AAAA rekoto ea caching ha e sebetse 134 Tharollo ea Lebitso la Moemeli e khutlisa aterese e fosahetseng ea IP 135 Ha e khone ho fumana log 135 Beha lintlha tsa nscd ka CLI 136 CLI taelo ea ho beha Lipotso tsa TTL 136 A/AAAA pele TTL e fela 136 Ho hlakola cache ea Content ea AAAA rekoto cache 136 Troubleshooting SAML Single Sign On 137 Redirection to IdP hloleha 137 IdP Authentication Re 137 Redirection to Unified Communications Manager e hloleha 137 Matha Teko E hloleha 138 SAML Single Sign On Page e Bontša Boemo bo Fosahetseng 138 Tiiso 138 Kakaretso.
Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) ix

Litaba

KHAOLO EA 9 KHAOLO EA 10

SNMP Tharollo ya Mathata 141 Malebela a Tharollo ya Mathata 141 CISCO-CCM-MIB Malebela 142 Kakaretso 142 Mefokolo 145 Lipotso Tse Botsoang Khafetsa 146 HOST-RESOURCES-MIB Malebela 151 Logs bakeng sa Pokello 151 Disks 151 Disks 152 Disks 154P154 RTquMT MICI154P 154 Kakaretso Malebela 155 Lipotso Tse Botsoang Khafetsa 8.0 Malebela a SYSAPP-MIB 155 Ho Bokella Lifate 156 Ho Sebelisa Litšebeletso ho Cisco Unified Communications Manager 158 XNUMX SNMP Developer Tips XNUMX Moo u ka Fumanang Boitsebiso bo Batsi XNUMX
Ho Bula Nyeoe Ka TAC 159 Tlhahisoleseding eo U Tla e Hloka 160 e Hlokehang Tlhahisoleseding ea Pele 160 Moralo oa Marang-rang 160 Tlhaloso ea Bothata 161 Litaba Kakaretso 161 Linyeoe tsa Marang-rang 162 Sehokelo sa Ts'ebeletso 162 Sehokelo sa Ts'ebeletso Ho feta.view 162 Melemo ea ho Sebelisa Tšebeletso ea Tshebeletso 162 TAC Tšehetso ea Sehokelo sa Tshebeletso 163 Cisco Live! 163 Remote Access 163 Cisco Sireletsehile Telnet 164

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano tsa Cisco Unified, Release 12.5(1) x

Litaba

KHAOLO EA 11 KHAOLO EA 12

Tšireletso ea Firewall 164 Cisco Secure Telnet Design 164 Cisco Secure Telnet Structure 165 Theha Akhaonto e Hole 165
Thuto-pale: Ho rarolla mathata a Cisco Unified IP Phone Calls 167 Troubleshooting Intracluster Cisco Unified IP Phone Calls 167 Sample Topology 167 Cisco Unified IP Phone Initialization Process 168 Cisco Unified Communications Manager Initialization Process 169 Self-Starting Processs 169 Cisco Unified Communications Manager Registration Process 170 Cisco Unified Communications Manager KeepAlive Process 171 Cisco Unified Communications Manager Intracluster Call Flow Interuble Cisco 171 Mehala ea mohala 175 Sample Topology 176 Intercluster H.323 Puisano 176 Call Flow Traces 176 E hlolehileng Call Flow 177
Taba ea Thuto: Ho rarolla mathata a Cisco Unified IP Phone-to-Cisco IOS Gateway Calls 179 Call Flow Traces 179 Debug Melaetsa le Bontša Litaelo ho Cisco IOS Gatekeeper 182 Debug Melaetsa le Bontša Litaelo ho Cisco IOS Gateway 184 Cisco IOS Interface le T1/PRI 187 Cisco IOS Gateway e nang le T1/CAS Interface 188

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano tsa Cisco Unified, Release 12.5(1) xi

Litaba
Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) xii

Selelekela

Selelekela sena se hlalosa sepheo, bamameli, tlhophiso, le litumellano tsa tataiso ena mme se fana ka leseli mabapi le mokhoa oa ho fumana litokomane tse amanang.
· Sepheo, leqepheng la xiii · Bamameli, leqepheng la xiii · Mokhatlo, leqepheng la xiv · Litokomane Tse Amanang, leqepheng la xv · Likopano, leqepheng la xv · Ho Fumana Litokomane, Ho Fumana Tšehetso, le Melao ea Tšireletso, leqepheng la xvi · Cisco Product Security Overview, leqepheng la xvi

Morero

Tataiso ea Tharollo ea Mathata bakeng sa Cisco Unified Communications Manager e fana ka mekhoa ea ho rarolla mathata bakeng sa tokollo ena ea Unified Communications Manager.

Ela Hloko Lintlha tse besheneng ena ea Tataiso ea Tharollo ea Mathata bakeng sa Mookameli oa Lipuisano tse Kopaneng li ka 'na tsa se sebetse ho litokollo tsa pejana tsa software ea Unified Communications Manager.
Tokomane ena ha e akaretse ketsahalo e 'ngoe le e 'ngoe ea mathata e ka hlahang tsamaisong ea Unified Communications Manager empa e shebane le liketsahalo tse bonoang khafetsa ke Cisco Technical Assistance Center (TAC) kapa lipotso tse botsoang khafetsa ho tsoa lihlopha tsa litaba.
Bamameli
Tataiso ea Tharollo ea Mathata bakeng sa Mookameli oa Lipuisano tse Kopanetsoeng e fana ka tataiso bakeng sa batsamaisi ba marang-rang ba nang le boikarabelo ba ho laola tsamaiso ea Unified Communications Manager, bakeng sa batsamaisi ba likhoebo, le bakeng sa basebetsi. Tataiso ena e hloka tsebo ea thekenoloji ea marang-rang ea mohala le IP.

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) xiii

Mokhatlo

Selelekela

Mokhatlo

Lethathamo le latelang le bontša kamoo tataiso ena e hlophisitsoeng kateng.
Lethathamo la 1: Kamoo Tokomane Ena e Hlophisitsoeng Kateng

Khaolo le Sehlooho

Tlhaloso

Ho rarolla mathata ho Fetisisaview, leqepheng la 1

E fana ka ho fetaview ea lisebelisoa le lisebelisoa tse teng bakeng sa ho rarolla mathata ho Motsamaisi oa Lipuisano tse Kopaneng.

Lisebelisoa tsa ho rarolla mathata, leqepheng la 5

E sebetsana le lisebelisoa le lisebelisoa tseo u ka li sebelisang ho lokisa, ho beha leihlo, le ho rarolla Motsamaisi oa Lipuisano tse Kopaneng 'me e fana ka litataiso tse akaretsang bakeng sa ho bokella tlhahisoleseling ho qoba liteko tse iphetang le ho bokella lintlha tse tšoanang.

Cisco Unified Communications Manager O hlalosa tharollo bakeng sa litaba tse atileng haholo tse amanang le

Mathata a Tsamaiso, leqepheng la 31

sistimi e kopaneng ea Motsamaisi oa Lipuisano.

Litaba tsa Sesebelisoa, leqepheng la 61

E hlalosa litharollo tsa litaba tse atileng haholo tse amanang le mehala ea IP le liheke.

Merero ea ho daela le litaba tsa ho tsamaisa, leqepheng la 81 E hlalosa tharollo ea litaba tse atileng haholo tse amanang le merero ea ho daela, likarolo tsa litsela, le libaka tsa ho batla.

Mathata a Litšebeletso tsa Motsamaisi oa Lipuisano tsa Cisco, leqepheng la 87

E hlalosa litharollo tsa litaba tse atileng haholo tse amanang le lits'ebeletso, joalo ka marokho a likopano le libaka tsa ho felisa mecha ea litaba.

Mathata a Melaetsa ea Lentsoe, leqepheng la 93

E hlalosa litharollo tsa litaba tse atileng haholo tsa melaetsa ea lentsoe.

Likarolo le Litšebeletso tsa Tharollo, ho E fana ka lintlha ho u thusa ho rarolla mathata a tloaelehileng le

leqepheng la 97

Litšobotsi le lits'ebeletso tsa Motsamaisi oa Lipuisano tse Kopaneng.

SNMP Tharollo ea mathata, leqepheng la 141

E fana ka leseli la ho rarolla mathata ka SNMP

Ho bula Nyeoe ka TAC, leqepheng la 159 Ho hlalosa hore na ke tlhahisoleseding efe e hlokahalang ho bula nyeoe bakeng sa TAC.

Thuto-pale: Tharollo ea mathata Cisco Unified E hlalosa ka botlalo phallo ea mohala lipakeng tsa Cisco Unified IP

Mehala ea IP, leqepheng la 167

Mehala ka har'a sehlopha.

Taba ea Thuto: Ho rarolla mathata Cisco Unified E hlalosa Cisco Unified IP Phone e letsang ka Cisco

IP Phone-to-Cisco IOS Gateway Calls, ho IOS Gateway ho ea fonong e hokahaneng ka PBX ea lehae.

leqepheng la 179

kapa ho Public Switched Telephone Network (PSTN).

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano tsa Cisco Unified, Release 12.5(1) xiv

Selelekela

Baetsi ba nako ba sebelisa mekhoa e latelang:
Timesaver E bolela hore ketso e hlalositsoeng e boloka nako. U ka boloka nako ka ho etsa ketso e hlalositsoeng serapeng. Litlhahiso li sebelisa mekhoa e latelang:
Keletso e bolela hore tlhahisoleseling e na le malebela a bohlokoa. Litlhokomeliso li sebelisa mekhoa e latelang:
Tlhokomeliso Ho bolela hore 'mali e be hlokolosi. Boemong bona, o ka etsa ho hong ho ka bakang tšenyo ea lisebelisoa kapa tahlehelo ea data.

Litemoso li sebelisa mekhoa e latelang:
Tlhokomeliso Letšoao lena la tlhokomeliso le bolela kotsi. U boemong bo ka bakang kotsi 'meleng. Pele o sebetsa ho sesebelisoa leha e le sefe, o tlameha ho ela hloko likotsi tse amanang le potoloho ea motlakase le ho tloaelana le mekhoa e tloaelehileng ea ho thibela likotsi.
Ho Fumana Litokomane, Ho Fumana Tšehetso, le Litaelo tsa Tšireletso
Bakeng sa tlhahisoleseling mabapi le ho fumana litokomane, ho fumana tšehetso, ho fana ka maikutlo a litokomane, litataiso tsa ts'ireletso, le li-aliase tse khothalelitsoeng le litokomane tse akaretsang tsa Cisco, bona "What"s New in Cisco Product Documentation, eo hape e thathamisang litokomane tsohle tse ncha le tse ntlafalitsoeng tsa Cisco, ho: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview
Sehlahisoa sena se na le likarolo tsa cryptographic 'me se tlas'a melao ea United States le ea naha ea lehae e laolang thepa, thepa, phetisetso le tšebeliso. Ho tlisoa ha lihlahisoa tsa Cisco cryptographic ha ho bolele hore ke motho oa boraro o nang le matla a ho kenya, ho romela, ho aba kapa ho sebelisa encryption. Barekisi, barekisi, barekisi le basebelisi ba na le boikarabello ba ho latela melao ea US le ea naha ea lehae. Ka ho sebelisa sehlahiswa sena o dumela ho ikamahanya le melao le melawana e sebetsang. Haeba o sa khone ho ikamahanya le melao ea US le ea lehae, khutlisetsa sehlahisoa sena hang-hang. Lintlha tse ling mabapi le melaoana ea ho romela kantle ho naha ea US li ka fumanoa ho http://www.access.gpo.gov/bis/ear/ear_data.html.

Tataiso ea ho rarolla mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) xvi

1 KHAOLO
Ho rarolla mathata ho Fetisisaview
Karolo ena e fana ka lintlha tse hlokahalang le lisebelisoa tse fumanehang ho rarolla Mookameli oa Lipuisano tse Kopaneng.
· Cisco Unified Serviceability, leqepheng la 1 · Cisco Unified Communications Operating System Administration, leqepheng la 2 · Mohlala o Kakaretso oa ho Rarolla Mathata, leqepheng la 2 · Tokiso ea ho Hloka ha Marang-rang, leqepheng la 3 · Moo U ka Fumanang Boitsebiso bo eketsehileng, leqepheng la 3
Cisco Unified Serviceability
Cisco Unified Serviceability, a webSesebelisoa sa ho rarolla mathata se thehiloeng ho Unified Communications Manager, se fana ka ts'ebetso e latelang ho thusa batsamaisi ho rarolla mathata a sistimi:
· Boloka lialamo le liketsahalo tsa litšebeletso tsa Unified Communications Manager bakeng sa ho rarolla mathata le ho fana ka litlhaloso tsa molaetsa oa alamo.
· Litšebeletso tsa Motsamaisi oa Lipuisano tse Kopaneng li boloka tlhahisoleseling ho li-logi tse fapaneng files bakeng sa ho rarolla mathata. Batsamaisi ba ka hlophisa, ba bokella, le view latedisa tlhahisoleseding.
· E beha leihlo boitšoaro ba nako ea 'nete ba likarolo tsa sehlopha sa Unified Communications Manager ka sesebelisoa sa ho beha leihlo nako ea nnete (RTMT).
· E hlahisa litlaleho tsa boleng ba Ts'ebeletso, sephethephethe, le tlhaiso-leseling ea litefiso ka CDR Analysis and Reporting Manager ea Unified Communications Manager (CAR).
· E fana ka litšebeletso tsa likarolo tseo u ka li kenyang tšebetsong, ua li tima, le view ka fensetere ea ts'ebetso ea ts'ebeletso.
· E fana ka sebopeho sa ho qala le ho emisa tšobotsi le lits'ebeletso tsa marang-rang. · Litlaleho tsa litlaleho tse amanang le lisebelisoa tsa Cisco Unified Serviceability. · E lumella Mookameli oa Lipuisano tse Kopanetsoeng ho sebetsa e le sesebelisoa se laoloang bakeng sa taolo ea hole ea SNMP
le ho rarolla mathata. · E lekola ts'ebeliso ea disk ea karohano ea log ho seva (kapa li-server tsohle tse sehlopheng).
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 1

Cisco Unified Communications Operating System Administration

Ho rarolla mathata ho Fetisisaview

Fumana Cisco Unified Serviceability ho tsoa fensetereng ea Tsamaiso ea Cisco Unified Communications Manager ka ho khetha Cisco Unified Serviceability ho tsoa lebokoseng la lenane le theohang la Navigation. Ho kenya software ea Unified Communications Manager ho instola Cisco Unified Serviceability mme e etsa hore e fumanehe. Sheba Tataiso ea Tsamaiso ea Cisco Unified Serviceability bakeng sa tlhaiso-leseling e batsi le mekhoa ea tlhophiso mabapi le lisebelisoa tsa ts'ebeletso.
Cisco Unified Communications Operating System Administration
Cisco Unified Communications Operating System Administration e o lumella ho etsa mesebetsi e latelang ho hlophisa le ho laola Cisco Unified Communications Operating System:
· Hlahloba software le hardware boemo. · Sheba le ho ntlafatsa liaterese tsa IP. · Ping lisebelisoa tse ling tsa marang-rang. · Laola li-server tsa Network Time Protocol. · Ntlafatsa software ea sistimi le likhetho. · Qala hape tsamaiso.
Sheba Tataiso ea Tsamaiso ea Cisco Unified Communications Manager bakeng sa tlhaiso-leseling e batsi le mekhoa ea tokiso mabapi le lisebelisoa tsa ts'ebeletso.
Mohlala o Akaretsang oa ho Rarolla Mathata
Ha u rarolla mathata sebakeng sa marang-rang sa thelefono kapa sa IP, hlalosa matšoao a tobileng, tseba mathata ohle a ka bakang matšoao, ebe u felisa bothata bo bong le bo bong bo ka 'nang ba e-ba teng (ho tloha hangata ho ea ho bonyane) ho fihlela matšoao a nyamela. Mehato e latelang e fana ka litataiso tse ka sebelisoang ts'ebetsong ea ho rarolla mathata.
Mokhoa oa 1. Hlahlobisisa bothata ba marang-rang mme u etse polelo e hlakileng ea bothata. Hlalosa matšoao le lisosa tse ka bang teng. 2. Bokella lintlha tseo u li hlokang ho thusa ho khetholla lisosa tse ka bang teng. 3. Nahana ka lisosa tse ka 'nang tsa e-ba teng ho latela lintlha tseo u li bokeletseng. 4. Etsa moralo oa tšebetso o ipapisitseng le lisosa tseo. Qala ka bothata bo ka 'nang ba e-ba teng' me u etse moralo ho
eo u e fetolang e le 'ngoe feela. 5. Phethahatsa moralo oa tšebetso; etsa mohato ka mong ka hloko ha u ntse u etsa liteko ho bona hore na matšoao a nyamela. 6. Sekaseka liphetho ho fumana hore na bothata bo rarollotsoe. Haeba bothata bo rarollotsoe,
nahana ka ts'ebetso e felile. 7. Haeba bothata bo e-s'o rarolloe, etsa moralo oa khato o ipapisitseng le sesosa se latelang seo u ka se etsang
lethathamo. Khutlela ho 4, leqepheng la 2 'me u phete mokhoa ona ho fihlela bothata bo rarollotsoe.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 2

Ho rarolla mathata ho Fetisisaview

Tokiso ea ho hloleha ha marang-rang

Etsa bonnete ba hore u etsolla eng kapa eng eo u e fetotseng ha u ntse u kenya tšebetsong moralo oa hau oa ts'ebetso. Hopola hore u batla ho fetola mofuta o le mong feela ka nako.
Tlhokomeliso Haeba u sebelisa lisosa le liketso tsohle tse tloaelehileng (e ka ba tse boletsoeng tokomaneng ena kapa tse ling tseo u li hlokometseng tikolohong ea hau), ikopanye le Cisco TAC.
Tokiso ea ho hloleha ha marang-rang
U ka lula u hlaphoheloa habonolo ho feta ho hloleha ha marang-rang haeba u itokiselitse pele ho nako. Ho tseba hore na o itokiselitse ho hloleha ha marang-rang, araba lipotso tse latelang:
· Na u na le 'mapa o nepahetseng oa' mele le o utloahalang oa mosebetsi oa hau oa Marang-rang o hlalosang sebaka sa sebele sa lisebelisoa tsohle tsa marang-rang le hore na li hokahane joang hammoho le 'mapa o utloahalang oa liaterese tsa marang-rang, linomoro tsa marang-rang le li-subnetworks?
· A na u na le lethathamo la liprothokholo tsohle tsa marang-rang tse kengoang tšebetsong marang-rang a hau bakeng sa e 'ngoe le e 'ngoe ea liprothokholo tse kentsoeng tšebetsong le lethathamo la linomoro tsa marang-rang, li-subnetwork, libaka le libaka tse amanang le tsona?
· Na ua tseba hore na ke liprothokholo life tse tsamaisoang le lintlha tse nepahetseng, tsa morao-rao tsa tlhophiso bakeng sa protocol ka 'ngoe?
· Na ua tseba hore na ke liprothokholo life tse ntseng li fokotsoa? A na ho na le lihloela tse hlophisitsoeng ho e 'ngoe ea marokho ana, 'me u na le kopi ea litlhophiso tsee? Na see se sebetsa ho Motsamaisi oa Lipuisano tse Kopaneng?
· Na u tseba lintlha tsohle tsa ho ikopanya le marang-rang a kantle, ho kenyelletsa le likhokahano tsa Marang-rang? Bakeng sa khokahano e 'ngoe le e' ngoe ea marang-rang a kantle, na ua tseba hore na ho sebelisoa protocol efe ea routing?
· Na mokhatlo oa hau o ngotse boitšoaro bo tloaelehileng ba marang-rang le ts'ebetso, kahoo o ka bapisa mathata a hajoale le a motheo?
Haeba u ka araba ka e ho lipotso tsena, ka potlako ho hlaphoheloa ho tswa ho diphetho ho hloleha.
Moo U ka Fumanang Boitsebiso bo Eketsehileng
Sebelisa lihokelo tse latelang bakeng sa tlhahisoleseling mabapi le lihlooho tse fapaneng tsa IP tsa mohala: · Bakeng sa leseli le eketsehileng mabapi le lits'ebetso le lihlahisoa tsa Cisco IP tsa mohala, bona Tataiso ea Litokomane tsa Cisco Unified Communications Manager. E latelang URL e bontša motho oa mehlengample ea tsela ea tataiso ea litokomane: https://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html · Bakeng sa litokomane tse amanang le Cisco Unity, bona tse latelang URL: https://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html
· Bakeng sa litokomane tse amanang le Cisco Emergency Responder, bona tse latelang URL: https://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 3

Moo U ka Fumanang Boitsebiso bo Eketsehileng

Ho rarolla mathata ho Fetisisaview

· Bakeng sa litokomane tse amanang le Cisco Unified IP Phone, bona tse latelang URL: https://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
· Ho fumana leseli mabapi le ho rala le ho rarolla mathata a marang-rang a IP a mohala, bona Litataiso tsa Moralo oa Cisco IP Telephony Solution Reference Network tse fumanehang ho: https://www.cisco.com/go/srnd

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 4

2 KHAOLO
Lisebelisoa tsa ho rarolla mathata
Karolo ena e bua ka lisebelisoa le lisebelisoa tseo u li sebelisang ho lokisa, ho beha leihlo, le ho rarolla mathata a Unified Communications Manager 'me e fana ka litataiso tse akaretsang bakeng sa ho bokella tlhahisoleseling ho qoba liteko tse iphetang le ho hopola lintlha tse tšoanang.
Note Ho fihlella tse ling tsa URL libaka tse thathamisitsoeng tokomaneng ena, u tlameha ho ba mosebelisi ea ngolisitsoeng, 'me u tlameha ho kena.
· Cisco Unified Serviceability Troubleshooting Tools, leqepheng la 5 · Command Line Interface, leqepheng la 6 · kerneldump Utility, leqepheng la 7 · Network Management, leqepheng la 9 · Sniffer Traces, leqepheng la 10 · Debugs, leqepheng la 10 · Cisco Secure Telnet, leqepheng la 11 · Packet Capture, leqepheng la 11 · Mesebetsi e Tloaelehileng ea ho Rarolla Mathata, Lisebelisoa, le Litaelo, leqepheng la 17 · Litlhahiso tsa ho rarolla mathata, leqepheng la 20 · Log Histori ea Sisteme, leqepheng la 21 · Ho Rema Litlhahlobo, leqepheng la 24 · Netefatsa Cisco Unified Communications Litšebeletso tsa Mookameli lia Matha, leqepheng la 28
Cisco Unified Serviceability Lisebelisoa tsa ho rarolla mathata
Sheba ho Cisco Unified Serviceability Administration Guide bakeng sa lintlha tse qaqileng tsa mefuta e latelang e fapaneng ea lisebelisoa tseo Cisco Unified Serviceability e fanang ka tsona ho beha leihlo le ho sekaseka mekhoa e fapaneng ea Unified Communications Manager.
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 5

Taelo Line Interface

Lisebelisoa tsa ho rarolla mathata

Lethathamo la 2: Lisebelisoa tsa Ts'ebeletso

Nako

Tlhaloso

Cisco Unified Real-Time Sesebelisoa sena se fana ka tlhaiso-leseling ea nako ea nnete mabapi le lisebelisoa tsa Unified Communications Manager Monitoring Tool (RTMT) le li-counters tsa ts'ebetso mme e u thusa ho bokella mesaletsa.
Lisebelisoa tsa ts'ebetso li ka ipapisa le sistimi kapa Motsamaisi oa Lipuisano tse Kopaneng. Lintho li na le lihlopha tse utloahalang tsa li-counter bakeng sa sesebelisoa kapa tšobotsi e itseng, joalo ka Cisco Unified IP Phones kapa Unified Communications Manager System Performance. Libali li lekanya likarolo tse fapaneng tsa ts'ebetso ea sistimi. Li-counter li lekanya lipalo-palo tse kang palo ea mehala e ngolisitsoeng, mehala e lekiloeng le mehala e ntseng e tsoela pele.

Dialamo

Batsamaisi ba sebelisa lialamo ho fumana boemo ba nako ea ts'ebetso le boemo ba sistimi ea Unified Communications Manager. Lialamo li na le tlhahisoleseling mabapi le mathata a sistimi joalo ka tlhaloso le ketso e khothaletsoang.
Batsamaisi batlisisa polokelong ea litlhaloso tsa alamo bakeng sa lintlha tsa alamo. Tlhaloso ea alamo e na le tlhaloso ea alamo le liketso tse khothaletsoang.

Trace

Batsamaisi le baenjiniere ba Cisco ba sebelisa mohlala files ho fumana lintlha tse khethehileng mabapi le mathata a ts'ebeletso a Unified Communications Manager. Cisco Unified Serviceability e romella tlhaiso-leseling e lokiselitsoeng lethathamong la marang-rang file. Mefuta e 'meli ea li-trace log filetse teng: SDI le SDL.

Ts'ebeletso e 'ngoe le e' ngoe e kenyelletsa tlaleho ea kamehla file. Sistimi e latela tlhaiso-leseling ea sistimi ea tlhahlobo (SDI) ho tsoa lits'ebeletso le lits'oants'o tsa nako ea ho tsamaisa le ho latela lethathamong. file.

Lethathamo la lintlha tsa SDL file e na le tlhahisoleseling ea ho sebetsana le mehala ho tsoa lits'ebeletso tse kang Cisco CallManager le Cisco CTIManager. Sistimi e latela karolo ea kabo ea mats'oao (SDL) ea mohala ebe e boloka liphetoho tsa boemo ho log file.

Hlokomela

Maemong a mangata, o tla bokella mesaletsa ea SDL ha Cisco Technical

Setsi sa Thuso (TAC) se u kopa ho etsa joalo.

Sesebelisoa sa Tlaleho ea Boleng

Lentsoe lena le supa boleng ba lentsoe le ts'ebeliso e akaretsang ea ho tlaleha mathata ho Cisco Unified Serviceability.

Sehokelo sa Tshebeletso The Cisco Webex Ts'ebeletso ea litšebeletso e eketsa lebelo leo basebetsi ba Cisco ba thusang ka botekgeniki ba ka hlahlobang mathata ka lisebelisoa tsa hau tsa motheo. E iketsetsa mesebetsi ea ho fumana, ho khutlisa, le ho boloka lintlha tsa tlhahlobo le tlhaiso-leseling ho nyeoe ea SR. Ts'ebeletso e boetse e hlohlelletsa tlhahlobo khahlano le mesaeno ea tlhahlobo e le hore TAC e tsebe ho tseba le ho rarolla mathata ka thepa ea hau e ka tlung.

Taelo Line Interface
Sebelisa khokahanyo ea mohala oa taelo (CLI) ho fihlella Sisteme ea Unified Communications Manager bakeng sa tokiso ea mantlha le ho hloleha ho hlaphoheloa. Fumana phihlello ea sistimi ka terminal e otlolohileng ka thata (sehlahlobi sa sistimi le keyboard) kapa ka ho etsa seboka sa SSH.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 6

Lisebelisoa tsa ho rarolla mathata

kerneldump Utility

Lebitso la ak'haonte le password lia etsoa ka nako ea ho kenya. U ka fetola phasewete ka mor'a ho kenya, empa ha ho mohla u ka fetolang lebitso la akhaonto. Taelo e emela taelo ea mongolo e entseng hore sistimi e etse mosebetsi o itseng. Litaelo li ka ikemela, kapa li ka ba le likhang kapa likhetho tse tlamang kapa tsa boikhethelo. Boemo bo na le pokello ea litaelo; bakeng sa mohlalaample, show e hlalosa boemo, athe boemo bo hlalosa taelo. Mohato o mong le o mong le taelo e boetse e kenyelletsa boemo ba litokelo tse amanang. O ka phethahatsa taelo ha feela o na le boemo bo lekaneng ba tokelo. Bakeng sa tlhaiso-leseling e felletseng mabapi le sete ea taelo ea Unified Communications Manager CLI, bona Tataiso ea Reference ea Command Line Interface bakeng sa Cisco Unified Solutions.
kerneldump Utility
Sesebelisoa sa kerneldump se u lumella ho bokella lits'oants'o tsa ho lahla sebakeng sa heno mochining o amehileng ntle le ho hloka seva sa bobeli. Sehlopheng sa Unified Communications Manager, o hloka feela ho netefatsa hore ts'ebeliso ea kerneldump e nolofalitsoe ho seva pele o ka bokella tlhahisoleseling ea ho lahla.
Hlokomela Cisco e khothalletsa hore u netefatse hore kerneldump e sebetsa ka mor'a hore u kenye Unified Communications Manager ho u lumella ho rarolla mathata ka katleho. Haeba ha u e-so etse joalo, thusa kerneldump utility pele u ntlafatsa Unified Communications Manager ho tsoa liphatlalatsong tsa lisebelisoa tse tšehetsoeng.
Bohlokoa Ho nolofalletsa kapa ho tima ts'ebeliso ea kerneldump ho tla hloka hore node e qale hape. Se ke oa phethisa taelo ea nolofalletsa ntle le haeba o le ka har'a fensetere moo ho qala bocha ho ka amoheloang.
Sebopeho sa taelo ea taelo (CLI) bakeng sa Cisco Unified Communications Operating System se ka sebelisoa ho nolofalletsa, ho thibela, kapa ho hlahloba boemo ba kerneldump utility. Sebelisa mokhoa o latelang ho thusa kernel dump utility:
Ho sebetsa le Files Tse bokeletsoeng ke Utility Ho view tlhahisoleseling ea ho senyeha ho tsoa ho kerneldump utility, sebelisa Cisco Unified Real-Time Monitoring Tool kapa Command Line Interface (CLI). Ho bokella lits'oants'o tsa kerneldump ka ho sebelisa sesebelisoa sa Cisco Unified Real-Time Monitoring Tool, khetha Bokella. Files khetho ho tsoa ho Trace & Log Central. Ho tsoa ho Khetha Litšebeletso tsa Tsamaiso / Likopo, khetha lebokose la ho hlahloba la Kerneldump. Ho fumana lintlha tse ling mabapi le ho bokella files sebelisa Cisco Unified Real-Time Monitoring Tool, bona Cisco Unified Real-Time Monitoring Tool Guide Guide. Ho sebelisa CLI ho bokella lifate tsa kerneldump, sebelisa "file” CLI e laela ho files bukeng ea ho soahlamana. Tsena li fumanoa tlas'a karolo ea "activelog". The log filemabitso a qala ka aterese ea IP ea moreki oa kerneldump mme a qetella ka letsatsi leo file e bopilwe. Bakeng sa boitsebiso bo eketsehileng mabapi le file Litaelo, sheba Tataiso ea Litšupiso tsa Litaelo tsa Linepe bakeng sa Cisco Unified Solutions.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 7

Numella Kerneldump Utility

Lisebelisoa tsa ho rarolla mathata

Numella Kerneldump Utility
Sebelisa mokhoa ona ho thusa kerneldump utility. Ha kernel e oa, ts'ebeliso e fana ka mokhoa oa ho bokella le ho lahla kotsi. U ka hlophisa ts'ebeliso ea ho lahla lits'oants'o ho seva sa lehae kapa ho seva sa kantle.
Tsamaiso

Mohato oa 1 Mohato oa 2
Mohato oa 3

Kena ho Command Line Interface. Tlatsa e 'ngoe ea tse latelang:
· Ho lahla likotsi tsa kernel ho seva ea lehae, tsamaisa lisebelisoa tsa os kernelcrash nolofalletsa taelo ea CLI. · Ho lahla ho senyeha ha kernel ho seva sa kantle, tsamaisa lisebelisoa os kerneldump ssh enable.
Taelo ea CLI e nang le aterese ea IP ea seva sa kantle.
Qala seva hape.

Example

Tlhokomeliso Haeba o hloka ho tima ts'ebeliso ea kerneldump, o ka tsamaisa lisebelisoa os kernelcrash disable CLI taelo ea ho tima seva sa lehae bakeng sa lithōle tsa mantlha le lisebelisoa os kerneldump ssh disable. Taelo ea CLI ea ho tima ts'ebeliso ho seva sa kantle.

Seo u lokelang ho se etsa ka mor'a moo Lokisa tlhokomeliso ea lengolo-tsoibila ho Sesebelisoa sa Tekolo sa Nako ea 'Nete se tla eletsoa ka lithōle tsa mantlha. Bakeng sa lintlha tse ling, bona Numella Tlhokomeliso ea Imeile bakeng sa Ho Lahlela Motheo, leqepheng la 8 Sheba Tataiso ea Tharollo ea Mathata bakeng sa Mookameli oa Lipuisano tsa Cisco Unified bakeng sa boitsebiso bo eketsehileng mabapi le tšebeliso ea kerneldump le ho rarolla mathata.
Numella Tlhokomeliso ea lengolo-tsoibila bakeng sa Core Dump
Sebelisa mokhoa ona ho lokisa Sesebediswa sa Tlhokomelo sa Nako ea 'Nete ho romella molaoli lengolo-tsoibila neng kapa neng ha thotoho ea mantlha e etsahala.
Tsamaiso

Mohato oa 1 Mohato oa 2 Mohato oa 3

Kgetha Sistimi > Disebediswa > Tlhokomeliso > Bohare ba Tlhokomediso. Tlanya ka ho le letona ho CoreDumpFileFumana tlhokomeliso ebe u khetha Set Alert Properties. Latela litlhahiso tsa wizate ho seta mekhoa eo u e ratang: a) Ho Thepa ea Tlhokomeliso: Phatlalatso ea Tsebiso ea lengolo-tsoibila, etsa bonnete ba hore Enable Email e khethiloe ebe o tobetsa.
Lokisa ho seta ketso ea tlhokomeliso ea kamehla, e tla ba ho romella molaoli lengolo-tsoibila.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 8

Lisebelisoa tsa ho rarolla mathata

Tsamaiso ea Marang-rang

Mohato oa 4

b) Latela litlhahiso ebe u Eketsa aterese ea lengolo-tsoibila la Moamoheli. Ha tlhokomeliso ena e hlahisoa, mohato oa kamehla ke ho romella aterese ena ka lengolo-tsoibila.
c) Tobetsa Boloka.
Seta seva sa Imeile sa kamehla: a) Kgetha Sistimi > Lisebelisoa > Tlhokomeliso > Hlophisa Seva ea Imeile. b) Kenya seva ea lengolo-tsoibila le tlhaiso-leseling ea boema-kepe ho romella litlhokomeliso tsa lengolo-tsoibila. c) Kenya Send User Id. d) Tobetsa OK.

Tsamaiso ea Marang-rang
Sebelisa lisebelisoa tsa taolo ea marang-rang bakeng sa ts'ebeletso ea Unified Communications Manager. · Tsamaiso ea Loto ea Tsamaiso
· Tšehetso ea Cisco Discovery Protocol
· Tšehetso e bonolo ea Protocol Management Management
Sheba litokomane ho URLs e fanoeng likarolong tsa lisebelisoa tsena tsa tsamaiso ea marang-rang bakeng sa boitsebiso bo eketsehileng.
Tsamaiso ea Ts'ebetso ea Ts'ebetso
Le hoja e ka ikamahanya le mekhoa e meng ea tsamaiso ea marang-rang, Cisco Syslog Analysis, e kentsoeng ka Resource Manager Essentials (RME), e fana ka mokhoa o molemo ka ho fetisisa oa ho laola melaetsa ea Syslog ho tloha lisebelisoa tsa Cisco. Cisco Syslog Analyzer e sebetsa e le karolo ea Cisco Syslog Analysis e fanang ka polokelo e tloaelehileng le tlhahlobo ea log log bakeng sa lits'ebetso tse ngata. Karolo e 'ngoe e kholo, Syslog Analyzer Collector, e bokella melaetsa ea log ho tsoa ho li-server tsa Unified Communications Manager. Likopo tsena tse peli tsa Cisco li sebetsa 'moho ho fana ka ts'ebeletso ea ho rema lifate bakeng sa Cisco Unified Communications Solutions. Sheba tse latelang URL bakeng sa litokomane tsa RME: http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00800a7275.shtml
Cisco Discovery Protocol Support
Tšehetso ea Cisco Discovery Protocol e nolofalletsa ho sibolloa ha li-server tsa Unified Communications Manager le tsamaiso ea li-server tseo. Sheba tse latelang URL bakeng sa litokomane tsa RME: http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a00800a7275.shtml

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 9

Tšehetso e Bonolo ea Tsamaiso ea Tsamaiso ea Marang-rang

Lisebelisoa tsa ho rarolla mathata

Tšehetso e Bonolo ea Tsamaiso ea Tsamaiso ea Marang-rang
Mekhoa ea tsamaiso ea marang-rang (NMS) e sebelisa SNMP, sebopeho se tloaelehileng sa indasteri, ho fapanyetsana tlhahisoleseding ea tsamaiso pakeng tsa lisebelisoa tsa marang-rang. Karolo ea TCP / IP protocol suite, SNMP e thusa batsamaisi ho laola ts'ebetso ea marang-rang ba le hole, ho fumana le ho rarolla mathata a marang-rang, le ho rera kholo ea marang-rang.
Khokahano e laoloang ke SNMP e na le likarolo tse tharo tsa bohlokoa: lisebelisoa tse laoloang, liakhente le litsamaiso tsa taolo ea marang-rang.
· Sesebelisoa se laoloang se khetha node ea marang-rang e nang le moemeli oa SNMP 'me e lula holim'a marang-rang a laoloang. Lisebelisoa tse laoloang li bokella le ho boloka tlhahisoleseding ea tsamaiso le ho etsa hore e fumanehe ka ho sebelisa SNMP.
· Moemeli, joalo ka software ea taolo ea marang-rang, o lula sesebelisoa se laoloang. Moemeli o na le tsebo ea lehae ea tlhaiso-leseling ea botsamaisi mme o e fetolela ka foromo e lumellanang le SNMP.
· Sistimi ea taolo ea marang-rang e kenyelletsa ts'ebeliso ea taolo ea SNMP mmoho le komporo eo e sebetsang ho eona. NMS e sebelisa lits'ebetso tse behang leihlo le ho laola lisebelisoa tse laoloang. NMS e fana ka bongata ba lisebelisoa le lisebelisoa tsa memori tse hlokehang bakeng sa taolo ea marang-rang. Li-NMS tse latelang li arolelana tšebelisano le Mookameli oa Lipuisano tse Kopaneng:
· CiscoWorks Common Services Software
· HP OpenView
· Likopo tsa mokha oa boraro tse tšehetsang SNMP le SNMP ea Motsamaisi oa Lipuisano tse Kopaneng

Mesaletsa ea Sniffer
Ka tloaelo, o bokella mesaletsa ea li-sniffer ka ho hokela laptop kapa sesebelisoa se seng se nang le lisebelisoa tsa sniffer boema-kepeng ba Catalyst bo lokiselitsoeng ho tsamaisa VLAN kapa port(s) (CatOS, Cat6K-IOS, XL-IOS) e nang le tlhaiso-leseling ea mathata. Haeba ho se na boema-kepe ba mahala, hokela sesebelisoa se nang le lisebelisoa tsa ho sniffer ho hub e kentsoeng lipakeng tsa switch le sesebelisoa.

Keletso Ho thusa ho nolofatsa ho bala le ho toloka ha moenjiniere oa TAC, Cisco e khothaletsa ho sebelisa software ea Sniffer Pro hobane e sebelisoa haholo ka har'a TAC.
E-ba le liaterese tsa IP/MAC tsa lisebelisoa tsohle tse amehang, joalo ka mehala ea IP, liheke, Batsamaisi ba Kopanetsoeng ba Khokahano, joalo-joalo.

Debugs

Sephetho se tsoang ho litaelo tsa EXEC tse khethehileng tsa debug se fana ka tlhaiso-leseling ea tlhahlobo mabapi le liketsahalo tse fapaneng tsa marang-rang tse amanang le boemo ba protocol le ts'ebetso ea marang-rang ka kakaretso.
Theha software ea hau ea emulator ea terminal (joalo ka HyperTerminal), e le hore e khone ho hapa tlhahiso ea debug ho file. Ho HyperTerminal, tobetsa Transfer; ebe, tobetsa Capture Text ebe u khetha likhetho tse loketseng.
Pele o sebelisa li-debugs tsa liheke tsa lentsoe tsa IOS, etsa bonnete ba hore nako ea ts'ebeletso ka nako eohleampsdebugdatetimemsec e hlophisitsoe lefatšeng ka bophara holima heke.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 10

Lisebelisoa tsa ho rarolla mathata

Cisco Sireletsehile Telnet

Ela hloko Qoba ho bokella litšitiso sebakeng se phelang nakong ea lihora tsa ts'ebetso.
Ka ho khetheha, bokella li-debugs nakong eo e seng ea mosebetsi. Haeba o tlameha ho bokella li-debugs sebakeng se phelang, lokisa hore ho se be le khoele ea ho rema lifate le ho rengoa ha lifate. Ho bokella li-debugs, sebelisa show log. Hobane liphoso tse ling li ka nka nako e telele, li bokelle ka kotloloho boema-kepeng (console ea kamehla ea ho rema lifate) kapa ho buffer (buffer ea ho rema lifate). Ho bokella litšitiso nakong ea Seshene ea Telnet ho ka ama ts'ebetso ea sesebelisoa, 'me sephetho e ka ba litlolo tse sa fellang, tse hlokang hore o li bokelle hape. Ho emisa debug, sebelisa "no debug all" kapa o tlose litaelo tsohle. Netefatsa hore debugs e timiloe ka ho sebelisa taelo show debug.
Cisco Sireletsehile Telnet
Cisco Secure Telnet e lumella Cisco Service Engineers (CSE) phihlello e hlakileng ea firewall ho node ea Unified Communications Manager sebakeng sa hau sa marang-rang. E sebelisa encryption e matla, Cisco Secure Telnet e nolofalletsa moreki ea khethehileng oa Telnet ho tsoa Cisco Systems ho hokela daemon ea Telnet ka morao ho firewall ea hau. Khokahano ena e sireletsehileng e u lumella ho beha leihlo le ho rarolla mathata ka har'a li-node tsa Unified Communications Manager, ntle le ho hloka liphetoho tsa firewall.
Hlokomela Cisco e fana ka ts'ebeletso ena feela ka tumello ea hau. U tlameha ho etsa bonnete ba hore mookameli oa marang-rang o teng sebakeng sa hau sa marang-rang ho thusa ho qala ts'ebetso.
Pokello ea Pakete
Karolo ena e na le lintlha tse mabapi le ho hapa liphutheloana. Lihlooho Tse Amanang
Pakete ea ho hapa ka holimoview, leqepheng la 11 Lethathamo la Tlhophiso bakeng sa ho Tšoara Pakete, leqepheng la 12 Ho Eketsa Mosebelisi ho Sehlopha sa Taolo ea Phakete ea Sniffer e Tloaelehileng, leqepheng la 13 Ho Hlophisa Mekhatlo ea Ts'ebeletso ea ho Tšoara Phakete, leqepheng la 13 Ho Hlophisa Sephutheloana sa Phakete Fesetereng ea Tlhophiso ea Mohala, leqepheng la 14 Ho Hlophisa Sephutheloana sa Pakete ka har'a Gateway le Trunk Configuration Windows, leqepheng la 14 Litlhophiso tsa Tlhophiso ea ho hapa Pakete, leqepheng la 16 Ho Hlahloba Lipakete tse Hōlehileng, leqepheng la 17.
Pakete ea ho hapa ka holimoview
Hobane lisebelisoa tsa ho rarolla mathata tsa mokha oa boraro tse fofonelang media le lipakete tsa TCP ha li sebetse ka mor'a hore u khone ho etsa encryption, u tlameha ho sebelisa Unified Communications Manager ho etsa mesebetsi e latelang haeba bothata bo hlaha:
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 11

Lethathamo la Tlhophiso bakeng sa ho Tšoara Pakete

Lisebelisoa tsa ho rarolla mathata

· Sekaseka lipakete bakeng sa melaetsa e fapanyetsanoang pakeng tsa Unified Communications Manager le sesebelisoa [Cisco Unified IP Phone (SIP le SCCP), Cisco IOS MGCP heke, H.323 heke, H.323/H.245/H.225 kutu, kapa SIP kutu].
* Tšoara lipakete tsa Secure Real Time Protocol (SRTP) lipakeng tsa lisebelisoa. · Ntša mecha ea litaba taetsitshireletso senotlolo lintho tse bonahalang ho tloha melaetsa le decrypt mecha ea litaba pakeng tsa disebediswa.
Keletso Ho etsa mosebetsi ona bakeng sa lisebelisoa tse 'maloa ka nako e le' ngoe ho ka baka ts'ebeliso e phahameng ea CPU le litšitiso tsa ho etsa mehala. Cisco e khothaletsa ka matla hore o etse mosebetsi ona ha o ka fokotsa litšitiso tsa ts'ebetso ea mohala.
Ho fumana lintlha tse ling, bona Tataiso ea Tšireletso bakeng sa Cisco Unified Communications Manager.
Lethathamo la Tlhophiso bakeng sa ho Tšoara Pakete
Ho hula le ho sekaseka lintlha tse amehang ho kenyelletsa ho etsa mesebetsi e latelang.
Mokhoa oa 1. Eketsa basebelisi ba ho qetela ho Sehlopha sa Basebelisi ba Standard Packet Sniffer. 2. Lokisa lipakete tsa ho hapa liparamente tsa tšebeletso fensetereng ea Configuration ea Service Parameter ho Cisco.
Tsamaiso e Kopanetsoeng ea Motsamaisi oa Lipuisano; bakeng sa mohlalaample, lokisa parameter ea tšebeletso ea Packet Capture Enable. 3. Lokisa litlhophiso tsa ho hapa liphutheloana ho latela sesebelisoa ka seng ho Fono kapa Gateway kapa Trunk Configuration fensetere.
Hlokomela Cisco e khothalletsa ka matla hore u se ke ua lumella ho nka pakete bakeng sa lisebelisoa tse ngata ka nako e le 'ngoe hobane mosebetsi ona o ka baka ts'ebeliso e phahameng ea CPU marang-rang a hau.
4. Tšoara lipakete tsa SRTP ka ho sebelisa mohlala oa sniffer pakeng tsa lisebelisoa tse amehileng. Sheba litokomane tse tšehetsang sesebelisoa sa hau sa ho qotsa.
5. Ka mor'a hore u nke lipakete, beha parameter ea Packet Capture Enable tšebeletso ho Bohata. 6. Bokella files hore u lokela ho sekaseka lipakete. 7. Cisco Technical Assistance Center (TAC) e hlahloba lipakete. Ikopanye le TAC ka kotloloho ho etsa sena
mosebetsi.
Lihlooho Tse Amanang le Ho Eketsa Mosebelisi Sehlopheng sa Taolo ea Phihlello ea Phakete e Tloaelehileng, leqepheng la 13 Ho Hlahlobisisa Lipakete tse Hōlehileng, leqepheng la 17 Ho Hlophisa Pakete ea ho Tšoara Lipakete ka har'a Gateway le Trunk Configuration ea Windows, leqepheng la 14 Ho Hlophisa Mekhahlelo ea Ts'ebeletso ea ho hapa Pakete, leqepheng la 14 Litlhophiso tsa Tlhophiso ea ho Tšoara Pakete, leqepheng la 13.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 12

Lisebelisoa tsa ho rarolla mathata

Ho eketsa Mosebelisi ho Sehlopha sa Standard Packet Sniffer Access Control

Ho eketsa Mosebelisi ho Sehlopha sa Standard Packet Sniffer Access Control
Basebelisi ba ho qetela ba sehlopha sa Standard Packet Sniffer Users ba ka lokisa Packet Capture Mode le Packet Capture Duration setting bakeng sa lisebelisoa tse tšehetsang ho nka pakete. Haeba mosebeletsi a le sieo ho Sehlopha sa Standard Packet Sniffer Access Control, mosebedisi a ke ke a qala ho nka pakete. Mokhoa o latelang, o hlalosang mokhoa oa ho kenya mosebelisi ho Sehlopha sa Standard Packet Sniffer Access Control, se nka hore u lokiselitse mosebelisi ho Cisco Unified Communications Manager Administration, joalo ka ha ho hlalositsoe Tataisong ea Tsamaiso ea Cisco Unified Communications Manager.
Mokhoa oa 1. Fumana sehlopha sa taolo ea phihlello, joalo ka ha se hlalositsoe ho Tsamaiso ea Tsamaiso ea Cisco Unified Communications
Motsamaisi. 2. Ka mor'a hore fensetere ea Fumana / List e bonts'a, tobetsa konopo ea Standard Packet Sniffer Users. 3. Tobetsa konopo ea Add Users to Group. 4. Eketsa mosebedisi oa ho qetela, joalokaha ho hlalositsoe ho Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager. 5. Ka mor'a hore u kenye mosebedisi, tobetsa Save.
Ho lokisa Paramethara ea Ts'ebeletso ea ho Tšoara Pakete
Ho lokisa liparamente bakeng sa ho nka pakete, etsa ts'ebetso e latelang:
Mokhoa oa 1. Ho Mookameli oa Lipuisano tse Kopaneng, khetha Sistimi> Mekhahlelo ea Ts'ebeletso. 2. Ho tswa ho Lebokose la lenane le theohang la Seva, kgetha Seva e sebetsang moo o kentseng Cisco CallManager.
tshebeletso. 3. Ho tswa ho Lethathamo la lenane la ho theoha ha Tšebeletso, khetha tšebeletso ea Cisco CallManager (Active). 4. Tsamaisetsa fenstereng ya TLS Packet Capturing Configuration mme o lokise di-setting tsa ho hapa pakete.
Keletso Bakeng sa tlhahisoleseling mabapi le liparamente tsa lits'ebeletso, tobetsa lebitso la paramethara kapa letšoao la potso le hlahang fensetereng.
Ela hloko Hore ho nka pakete ho etsahale, o tlameha ho seta paramethara ea "Packet Capture Enable" hore e be 'Nete.
5. Hore liphetoho li sebetse, tobetsa Boloka. 6. U ka tsoela pele ho lokisa pakete-capturing.
Lihlooho Tse Amanang le Ho Hlophisa Pakete ka har'a Gateway le Trunk Configuration Windows, leqepheng la 14 Ho Hlophisa Pakete ea ho Tšoara Fesetereng ea Tlhophiso ea Mohala, leqepheng la 14.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 13

Ho lokisa Pakete ea Phakete ka Fensetereng ea Tlhophiso ea Mohala

Lisebelisoa tsa ho rarolla mathata

Ho lokisa Pakete ea Phakete ka Fensetereng ea Tlhophiso ea Mohala
Ka mor'a hore u nolofalletse ho nka pakete fensetereng ea Paramethara ea Tšebeletso, u ka lokisa ho ts'oaroa ha pakete ka mochine o mong le o mong ka fensetere ea Phone Configuration ea Cisco Unified Communications Manager Administration.
O nolofalletsa kapa o tima ho nka pakete ka mohala o le mong. Litlhophiso tsa kamehla tsa ho nka pakete li lekana le None.

Tlhokomeliso

Cisco e khothalletsa ka matla hore u se ke ua lumella ho nka lipakete bakeng sa lifono tse ngata ka nako e le 'ngoe hobane mosebetsi ona o ka baka ts'ebeliso e phahameng ea CPU marang-rang a hau.
Haeba u sa batle ho hapa lipakete kapa haeba u qetile mosebetsi, seta paramethara ea "Packet Capture Enable" ho ea Bohata.

Ho hlophisa ho nka lipakete bakeng sa lifono, etsa mokhoa o latelang:

Mokhoa oa 1. Pele o lokisa litlhophiso tsa ho hapa liphutheloana, sheba lihlooho tse amanang le tlhophiso ea ho hapa liphutheloana.
2. Fumana fono ea SIP kapa SCCP, joalokaha e hlalositsoe ho Tsamaiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager.
3. Ka mor'a hore fensetere ea Phone Configuration e hlahe, lokisetsa litlhophiso tsa ho rarolla mathata, joalokaha ho hlalositsoe ho Packet-Capturing Configuration Settings.
4. Ka mor'a hore u phethe tlhophiso, tobetsa Save.
5. Ka lebokoseng la Seta Botjha, tobetsa OK.

Keletso Leha Tsamaiso ea Tsamaiso ea Cisco Unified Communications e u khothaletsa ho seta sesebelisoa bocha, ha ho hlokahale hore u hlophise sesebelisoa ho hapa lipakete.
Mehato e Eketsehileng Tšoara lipakete tsa SRTP ka ho sebelisa mohlala oa sniffer lipakeng tsa lisebelisoa tse amehileng. Ka mor'a hore u nke lipakete, beha parameter ea tšebeletso ea Packet Capture Enable ho Bohata. Lihlooho Tse Amanang
Ho Lekola Lipakete tse Hōlehileng, leqepheng la 17 Lethathamo la Tlhophiso ea Tlhophiso bakeng sa Ho Tšoara Liphutheloana, leqepheng la 12
Ho Hlophisa ho Tšoara Pakete ho Windows Gateway le Trunk Configuration
Liheke le likutu tse latelang li tšehetsa ho nkuoa ha liphutheloana ho Motsamaisi oa Lipuisano tse Kopaneng. · Liheke tsa Cisco IOS MGCP · H.323 liheke

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 14

Lisebelisoa tsa ho rarolla mathata

Ho Hlophisa ho Tšoara Pakete ho Windows Gateway le Trunk Configuration

· Likutu tsa H.323/H.245/H.225 · likutu tsa SIP
Tip Cisco e khothalletsa ka matla hore u se ke ua lumella ho nka pakete bakeng sa lisebelisoa tse ngata ka nako e le 'ngoe hobane mosebetsi ona o ka baka ts'ebeliso e phahameng ea CPU marang-rang a hau. Haeba u sa batle ho hapa lipakete kapa haeba u qetile mosebetsi, seta paramethara ea "Packet Capture Enable" ho ea Bohata.
Ho lokisa litlhophiso tsa ho hapa lipakete fensetereng ea Gateway kapa Trunk Configuration, etsa mokhoa o latelang:
Mokhoa oa 1. Pele o lokisa litlhophiso tsa ho hapa liphutheloana, sheba lihlooho tse amanang le tlhophiso ea ho hapa liphutheloana. 2. Etsa o mong oa mesebetsi e latelang:
· Fumana tsela ea Cisco IOS MGCP, joalokaha e hlalositsoe ho Tsamaiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager.
· Fumana tsela ea H.323, joalokaha e hlalositsoe ho Tsamaiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager.
· Fumana kutu ea H.323/H.245/H.225, joalokaha e hlalositsoe ho Tsamaiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager.
· Fumana kutu ea SIP, joalo ka ha e hlalositsoe ho Tsamaiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager.
3. Kamora ho bonts'a fensetere ea tlhophiso, fumana sebaka sa Packet Capture Mode le Packet Capture Duration setting.
Keletso Haeba u fumane keiti ea Cisco IOS MGCP, etsa bonnete ba hore u lokiselitse likou bakeng sa heke ea Cisco IOS MGCP, joalokaha e hlalositsoe ho Tataiso ea Tsamaiso ea Cisco Unified Communications Manager. Litlhophiso tsa ho nka lipakete bakeng sa ponts'o ea heke ea Cisco IOS MGCP fensetereng ea Gateway Configuration bakeng sa li-identifiers tsa pheletso. Ho fihlella fensetere ena, tobetsa sekhetho sa ntlha ea ho qetela bakeng sa karete ea sebopeho sa lentsoe.
4. Lokisa litlhophiso tsa ho rarolla mathata, joalo ka ha ho hlalositsoe ho Packet-Capturing Configuration Settings. 5. Ka mor'a hore u lokise litlhophiso tsa ho hapa pakete, tobetsa Save. 6. Ka lebokoseng la Seta Botjha, tobetsa OK.
Keletso Leha Tsamaiso ea Tsamaiso ea Cisco Unified Communications e u khothaletsa ho seta sesebelisoa bocha, ha ho hlokahale hore u hlophise sesebelisoa ho hapa lipakete.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 15

Pakete-Capturing Configuration Settings

Lisebelisoa tsa ho rarolla mathata

Mehato e Eketsehileng
Tšoara lipakete tsa SRTP ka ho sebelisa mohlala oa sniffer pakeng tsa lisebelisoa tse amehileng. Ka mor'a hore u nke lipakete, beha parameter ea tšebeletso ea Packet Capture Enable ho Bohata. Lihlooho Tse Amanang
Ho Lekola Lipakete tse Hōlehileng, leqepheng la 17 Lethathamo la Tlhophiso ea Tlhophiso bakeng sa Ho Tšoara Liphutheloana, leqepheng la 12

Pakete-Capturing Configuration Settings

Tafole e latelang e hlalosa litlhophiso tsa Packet Capture Mode le Packet Capture Duration ha o hlophisa ho nka lipakete bakeng sa liheke, likutu le mehala.

Tlhophiso

Tlhaloso

Pakete Capture Mokhoa

Tlhophiso ena e teng molemong oa ho rarolla mathata feela; ho nka lipakete ho ka baka ts'ebeliso e phahameng ea CPU kapa litšitiso tsa ts'ebetso ea mohala. Khetha e 'ngoe ea likhetho tse latelang lebokoseng la lenane le theolelang:

· Ha ho letho-Khetho ena, e sebetsang e le tlhophiso ea kamehla, e bontša hore ha ho na ho nka pakete ho etsahalang. Ka mor'a hore u qete ho nka pakete, Mookameli oa Lipuisano tse Kopanetsoeng o seta Mokhoa oa ho Tšoara Pakete ho None.

* Batch Processing Mode- Unified Communications Manager o ngolla melaetsa e hlakotsoeng kapa e sa ngolisoang ho file, 'me sisteme e koala e' ngoe le e 'ngoe file. Letsatsi le leng le le leng, tsamaiso e etsa e ncha file ka senotlolo se secha sa encryption. Motsamaisi oa Lipuisano tse Kopaneng, ea bolokang thepa ea file ka matsatsi a supileng, e boetse e boloka linotlolo tse encrypt the file sebakeng se sireletsehileng. Motsamaisi oa Lipuisano o Kopanetsoeng o boloka thepa ea file bukeng ea PktCap virtual. E le 'ngoe file e na le nako stamp, aterese ea IP ea mohloli, boema-kepe ba IP, aterese ea IP, protocol ea pakete, bolelele ba molaetsa le molaetsa. Sesebelisoa sa TAC sa debugging se sebelisa HTTPS, lebitso la mosebelisi le password, le letsatsi le boletsoeng ho kopa lengolo le le leng le patiloeng. file e nang le lipakete tse hapiloeng. Ka mokhoa o ts'oanang, sesebelisoa se kopa tlhaiso-leseling ea bohlokoa ho hlakola mongolo o kentsoeng file.

Keletso

Pele o ikopanya le TAC, o tlameha ho hapa SRTP

lipakete ka ho sebedisa mothapo wa ho dupa dipakeng tsa se amehileng

lisebelisoa.

Nako ea ho Tšoara Pakete

Tlhophiso ena e teng molemong oa ho rarolla mathata feela; ho nka lipakete ho ka baka ts'ebeliso e phahameng ea CPU kapa litšitiso tsa ts'ebetso ea mohala.
Sebaka sena se totobatsa palo e kholo ea metsotso e abetsoeng karolo e le 'ngoe ea ho nka lipakete. Litlhophiso tsa kamehla li lekana le 0, leha moeli o le teng ho tloha ho 0 ho isa ho metsotso e 300.
Ho qala ho nka pakete, kenya boleng ntle le 0 lebaleng. Kamora ho nka pakete ho phethela, boleng, 0, bo bonts'a.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 16

Lisebelisoa tsa ho rarolla mathata

Ho Hlahlobisisa Lipakete tse Hōlehileng

Lihlooho Tse Amanang le Ho Hlophisa Pakete ka har'a Gateway le Trunk Configuration Windows, leqepheng la 14 Ho Hlophisa Pakete ea ho Tšoara Fesetereng ea Tlhophiso ea Mohala, leqepheng la 14.
Ho Hlahlobisisa Lipakete tse Hōlehileng
Cisco Technical Assistance Center (TAC) e sekaseka lipakete ka ho sebelisa sesebelisoa sa ho lokisa liphoso. Pele o ikopanya le TAC, tšoara liphutheloana tsa SRTP ka ho sebelisa mohlala oa senefi lipakeng tsa lisebelisoa tse amehileng. Ikopanye le TAC ka kotloloho kamora hore o bokelle lintlha tse latelang:
· Pakete Capture File–https:// /pktCap/pktCap.jsp?file=mm-dd-yyyy.pkt, moo o batlileng ka har'a seva le ho fumana sekhechana sa pakete. file ka khoeli, letsatsi, le selemo (mm-dd-yyyy)
· Senotlolo bakeng sa file–https:// /pktCap/pktCap.jsp?key=mm-dd-yyyy.pkt, moo o batlisisang ka har'a seva le ho fumana senotlolo ka khoeli, letsatsi le selemo (mm-dd-yyyy)
· Lebitso la mosebelisi le password ea mosebelisi oa ho qetela eo e leng karolo ea sehlopha sa Basebelisi ba Standard Packet Sniffer
Ho fumana lintlha tse ling, bona Tataiso ea Tšireletso bakeng sa Cisco Unified Communications Manager.

Mesebetsi e Tloaelehileng ea Tharollo ea Mathata, Lisebelisoa, le Litaelo

Karolo ena e fana ka litšupiso tse potlakileng bakeng sa litaelo le lisebelisoa ho u thusa ho rarolla li-server tsa Unified Communications Manager tse nang le metso e koetsoeng. Tafole e latelang e fana ka kakaretso ea litaelo tsa CLI le likhetho tsa GUI tseo u ka li sebelisang ho bokella tlhahisoleseling ho rarolla mathata a fapaneng a sistimi.
Letlapa la 3: Kakaretso ea Litaelo tsa CLI le Khetho ea GUI

Tšebeliso ea lisebelisoa tsa CPU
Ts'ebeliso ea Disk state

Linux Command top
ps df/du

Tshebeletso ya GUI Tool

Litaelo tsa CLI

RTMT

Tšebeliso ea processor ea CPU:

Eya ho View tab ebe o kgetha Server > bontsha perf query class processor

CPU le Memori

Ts'ebeliso ea CPU bakeng sa lits'ebetso tsohle:

bontša perf query counter Process "% CPU Time"

Lintlha tsa counter process (ho kenyeletsoa ts'ebeliso ea CPU)

bonts'a mohlala oa potso ea perf

RTMT

show perf query counter Process "Process Status"

Eya ho View tab ebe o kgetha Seva > Tshebetso

RTMT

show perf query counter Partition”% E sebelisitsoe”

Eya ho View tab ebe o kgetha Seva > kapa o bontshe Perf query class Partition Disk Use

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 17

Mesebetsi e Tloaelehileng ea Tharollo ea Mathata, Lisebelisoa, le Litaelo

Lisebelisoa tsa ho rarolla mathata

Memori ea Boitsebiso

Linux Command
mahala

Boemo ba marang-rang Qala seva hape

netstats qala hape

Bokella Melato / li-logs Sftp, ftp

Tshebeletso ya GUI Tool

Litaelo tsa CLI

RTMT

show perf query class Memory

Eya ho View tab ebe o kgetha Seva > CPU le Memori

bonts'a boemo ba marang-rang

Kena ho Platform Web leqepheng la ho utils system restart seva
Eya ho Seva> Mofuta oa Hona joale

RTMT

Lenane file: file lethathamo

Eya ho Tools tab ebe o khetha Trace > Khoasolla files: file fumana

Trace & Log Central

View a file: file view

Tafole e latelang e fana ka lethathamo la mathata a tloaelehileng le lisebelisoa tseo u ka li sebelisang ho a rarolla.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 18

Lisebelisoa tsa ho rarolla mathata

Mesebetsi e Tloaelehileng ea Tharollo ea Mathata, Lisebelisoa, le Litaelo

Letlapa la 4: Ho Rarolla Mathata a Tloaelehileng ka Litaelo tsa CLI le Khetho ea GUI

Mosebetsi Ho kena ho database

GUI Tool ha ho letho

Litaelo tsa CLI
Kena u le admin 'me u sebelise efe kapa efe ea litaelo tse latelang tsa pontšo:
· show tech database · show tech dbinuse · show tech dbschema · show devdefaults · show tech gateway · show tech locales · show tech notify · show procedures · show tech routepatterns · show tech routeplan · show tech systables · show tech table · show lisebelisoa tsa theknoloji · bonts'a mofuta oa thekenoloji · bonts'a li-params tsa theknoloji*
Ho tsamaisa taelo ea SQL, sebelisa run command: · run sql

Ho lokolla sebaka sa disk

Hlokomela

O ka hlakola feela

files ho tsoa ho Log

karohano.

U sebelisa sesebelisoa sa moreki oa RTMT, ea file phumula ho tab ya Disebediswa ebe o kgetha Trace & Log Central > Bokella Files.
Khetha litekanyetso tseo u ka li khethang files u batla ho bokella, ka nako eo hlahloba kgetho Tlosa Files. Sena se tla hlakola faele ea files ho server ea Unified Communications Manager ka mor'a ho khoasolla files ho PC ea hau.

Viewing core files

O ka se khone view mantlha files;

utils core [likhetho.]

Leha ho le joalo, u ka khoasolla Core

files ka ho sebelisa sesebelisoa sa RTMT le

ho khetha Trace & Log Central >

Bokella Crash Dump.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 19

Malebela a ho rarolla mathata

Lisebelisoa tsa ho rarolla mathata

Mosebetsi

Sesebelisoa sa GUI

Litaelo tsa CLI

Ho tsosolosa Unified

Kena ho Platform ho seva 'me u ee utils system restart

Seva ea Motsamaisi oa Lipuisano ho qala bocha > Phetolelo ea hajoale.

Ho fetola maemo a ho rarolla mathata Kena ho Cisco Unity Connection

seta trace thusa [E qaqileng, ea Bohlokoa, Phoso, e sa reroang,

Tsamaiso ea Ts'ebeletso ho

Entry_exit, State_Transition, Special] [syslogmib,

https://<server_ipaddress>:8443/ cdpmib, dbl, dbnotify]

ccmservice/ ebe u khetha Trace >

Tlhophiso.

Ho sheba li-netstats

ha ho letho

bonts'a boemo ba marang-rang

Malebela a ho rarolla mathata
Litlhahiso tse latelang li ka u thusa ha u rarolla mathata a Unified Communications Manager.
Keletso Sheba lintlha tsa tokollo bakeng sa Motsamaisi oa Lipuisano tse Kopaneng bakeng sa mathata a tsejoang. Lintlha tsa tokollo li fana ka litlhaloso le tharollo ea mathata a tsebahalang.

Keletso Tseba moo lisebelisoa tsa hau li ngolisitsoeng teng.
E mong le e mong oa Unified Communications Manager o latela lintlha files sebakeng sa heno. Haeba mohala kapa heke e ngolisitsoe ho Mookameli ea Kopanetsoeng oa Lipuisano, ts'ebetso ea mohala e etsoa ho Mookameli oa Lipuisano tse Kopanetsoeng haeba mohala o letsetsoa moo. U tla hloka ho ts'oara mesaletsa ho Motsamaisi eo oa Lipuisano tse Kopaneng ho rarolla bothata. Phoso e tloaelehileng e kenyelletsa ho ba le lisebelisoa tse ngolisitsoeng ho seva sa batho ba ngolisitseng empa li ntse li hapa marang-rang ho seva sa mohatisi. Tsena li latela files e tla batla e se na letho ('me e ke ke ea ba le mohala ho eona). Bothata bo bong bo atileng bo kenyelletsa ho ngolisoa ha Sesebelisoa sa 1 ho CM1 le Sesebelisoa sa 2 se ngolisitsoeng ho CM2. Haeba Sesebelisoa sa 1 se letsetsa Sesebelisoa sa 2, mohala oa morao o hlaha ho CM1, 'me, haeba Sesebelisoa sa 2 se letsetsa Sesebelisoa sa 1, trace e etsahala ho CM2. Haeba o rarolla bothata ba ho letsetsa batho ba babeli, o hloka mesaletsa ka bobeli ho tsoa ho Batsamaisi ba Kopanetsoeng ba Lipuisano ho fumana lintlha tsohle tse hlokahalang ho rarolla mathata.
Keletso Tseba nako e lekantsoeng ea bothata.
Ho ka etsahala hore ebe mehala e mengata e etsahetse, kahoo ho tseba nako ea mohala ho thusa TAC ho fumana bothata kapele. U ka fumana lipalo-palo tsa mohala ho Cisco Unified IP Phone 79xx ka ho tobetsa i kapa? konopo habeli ka nako ya call e sebetsang. Ha u etsa tlhahlobo ea ho hlahisa taba hape le ho hlahisa tlhahisoleseling, tseba lintlha tse latelang tse bohlokoa ho utloisisa taba:

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 20

Lisebelisoa tsa ho rarolla mathata

Lenane la Histori ea Sisteme

· Nomoro ea mohala/nomoro e letsetsoang · Nomoro efe kapa efe e amehang boemong bo itseng · Nako ea mohala
Ela hloko Hopola hore khokahano ea nako ea lisebelisoa tsohle e bohlokoa bakeng sa ho rarolla mathata.
Haeba u hlahisa bothata, etsa bonnete ba hore u khetha file bakeng sa nako e behiloeng ka ho sheba letsatsi la phetoho le nako stamps ho file. Mokhoa o motle oa ho bokella mohlala o nepahetseng o bolela hore o hlahisa bothata hape ebe o fumana e sa tsoa feta kapele file 'me u e kopitse ho tsoa ho seva sa Motsamaisi oa Lipuisano o Kopanetsoeng.
Keletso Boloka tlaleho files ho thibela hore li se ke tsa ngoloa.
Files e tla ngoloa ka mor'a nako e itseng. Tsela feela ea ho tseba hore na file e ntse e logged ho ke ho khetha View > Hlahisa bocha bareng ea menyetla 'me u shebe matsatsi le linako ho files.
Lenane la Histori ea Sisteme
Lenaneo lena la nalane ea sistimi le fana ka sebaka se bohareng bakeng sa ho feta kapeleview ea ho kenya tsamaiso ea pele, lintlafatso tsa tsamaiso, mekhoa ea khetho ea Cisco, le li-backups tsa DRS le ho tsosolosa DRS, hammoho le phetoho ea phetoho le histori ea ho tsosolosa. Lihlooho Tse Amanang
Nalane ea Sisteme e Kenaview, leqepheng la 21 Litsi tsa Log Fields tsa Histori ea Sistimi, leqepheng la 22 Ho Fihla Lenane la Histori ea Tsamaiso, leqepheng la 23
Nalane ea Sisteme e Kenaview
Lenane la nalane ea sistimi le teng joalo ka ASCII e bonolo file, system-history.log, mme data ha e bolokehe sebakeng sa polokelo ea litaba. Hobane ha e fumanehe haholo, nalane ea sistimi file ha e fetohe. Lenane la histori ea tsamaiso le fana ka mesebetsi e latelang:
· Lokela ho kenya software ea pele ho seva. · E boloka katleho, ho hloleha, kapa ho hlakoloa ha ntlafatso e 'ngoe le e 'ngoe ea software (khetho ea Cisco files le lipache). · Lokolla bekapo e 'ngoe le e 'ngoe ea DRS le ho khutlisetsa e etsoang. · Boloka kopo e 'ngoe le e 'ngoe ea Switch Version e fanoang ka CLI kapa GUI. · Boloka kopo e 'ngoe le e 'ngoe ea Restart le Shutdown e fanoang ka CLI kapa GUI. · Logs mong le e mong dia boot tsamaiso. Haeba e sa amahane le ho qala bocha kapa ho koala, bootla ke sephetho
ea ho qala bocha ka letsoho, potoloho ea matla, kapa tšabo ea kernel.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 21

Libaka tsa Log ea Histori ea Sistimi

Lisebelisoa tsa ho rarolla mathata

· E boloka e le 'ngoe file e nang le nalane ea sistimi, ho tloha ha e kentsoe qalong kapa ho tloha ha e le teng. · E teng foldareng ea ho instola. U ka fihlella log ho tsoa ho CLI ka ho sebelisa file ea file litaelo kapa ho tsoa ho
Sesebediswa sa Real Time Monitoring (RTMT).
Libaka tsa Log ea Histori ea Sistimi
Log e bonts'a hlooho e tloaelehileng e nang le tlhahisoleseling mabapi le lebitso la sehlahisoa, mofuta oa sehlahisoa le setšoantšo sa kernel; bakeng sa mohlalaample: ======================================= Lebitso la Sehlahiswa – Molaodi wa Dipuisano tse Kopaneng Version Version – 7.1.0.39000. 9023-2.6.9 Setšoantšo sa Kernel - 67-XNUMX.EL ===================================== E 'ngoe le e' ngoe ea tlaleho ea histori ea tsamaiso e na le likarolo tse latelang:
linakoamp Qalo/sephetho sa ts'ebetso ea ts'ebetso ea ts'ebetso Mabala a nalane ea nalane ea sistimi a ka ba le lintlha tse latelang:
· linakoamp- E bonts'a nako ea lehae le letsatsi ho seva ka sebopeho mm/dd/yyyy hh:mm:ss. · userid-E bonts'a lebitso la mosebelisi ea ipiletsang ketso. · ketso-E bonts'a e 'ngoe ea liketso tse latelang:
· Kenya · Ntlafatsa Windows · Ntlafatsa Nakong ea ho Kenya · Ntlafatsa · Cisco Option Install · Switch Version · Restart System · Shutdown · Boot · DRS Backup · DRS Restore
· tlhaloso–E bonts’a o mong oa melaetsa e latelang: · Version: Lipontšo bakeng sa ho Kenya Motheo, Ntlafatso ea Windows, Ntlafatsa Nakong ea ho Instola, le ho ntlafatsa liketso. · Cisco Khetho file lebitso: Lipontšo bakeng sa Cisco Option Kenya ketso.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 22

Lisebelisoa tsa ho rarolla mathata

Ho kena Lenaneng la Histori ea Sisteme

· Nakoamp: Lipontšo bakeng sa bekapo ea DRS le liketso tsa ho khutlisetsa DRS. · Mofuta o sebetsang ho mofuta o sa sebetseng: Lipontšo bakeng sa ketso ea Phetoho ea Phetoho. · Mofuta o sebetsang: Lipontšo bakeng sa ho Qala Botjha ha Sistimi, Ho tima, le ho Sebetsa.
· sephetho–Bontša liphetho tse latelang: · Qala · Katleho kapa Ho hloleha · Hlakola
Se latelang se bontša e leampLethathamo la nalane ea nalane ea sistimi.
admin:file dump install system-history.log====================================================== Lebitso la Sehlahiswa – Cisco Phetolelo ea Sehlahisoa sa Mookameli oa Lipuisano tse Kopaneng – 6.1.2.9901-117 Kernel Image – 2.4.21-47.EL.cs.3BOOT ========================= ============== 07/25/2008 14:20:06 | motso: Kenya 6.1.2.9901-117 Qala 07/25/2008 15:05:37 | motso: Kenya 6.1.2.9901-117 Katleho 07/25/2008 15:05:38 | motso: Boot 6.1.2.9901-117 Qala 07/30/2008 10:08:56 | motso: Ntlafatsa 6.1.2.9901-126 Qala 07/30/2008 10:46:31 | motso: Ntlafatsa 6.1.2.9901-126 Katleho 07/30/2008 10:46:43 | motso: Fetola Version 6.1.2.9901-117 ho 6.1.2.9901-126 Qala
07/30/2008 10:48:39 | motso: Fetola Version 6.1.2.9901-117 ho 6.1.2.9901-126 Katleho
07/30/2008 10:48:39 | motso: Qala hape 6.1.2.9901-126 Qala 07/30/2008 10:51:27 | motso: Boot 6.1.2.9901-126 Qala 08/01/2008 16:29:31 | motso: Qala hape 6.1.2.9901-126 Qala 08/01/2008 16:32:31 | motso: Boot 6.1.2.9901-126 Qala
Ho kena Lenaneng la Histori ea Sisteme
U ka sebelisa CLI kapa RTMT ho fihlella tlaleho ea nalane ea sistimi.
U sebelisa CLI U ka fihlella tlaleho ea nalane ea sistimi ka ho sebelisa CLI file taelo; bakeng sa mohlalaampLe:
· file view kenya system-history.log · file fumana kenya system-history.log
Bakeng sa tlhaiso-leseling e batsi ka CLI file litaelo, bona Tataiso ea Litšupiso tsa Taelo ea Litaelo bakeng sa Cisco Unified Solutions.
U sebelisa RTMT U ka boela ua fihlella tlaleho ea histori ea tsamaiso ka ho sebelisa RTMT. Ho tsoa ho Trace le Log Central tab, khetha Bokella Li-logs tsa ho kenya.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 23

Audit Logging

Lisebelisoa tsa ho rarolla mathata

Bakeng sa tlhaiso-leseling e batsi mabapi le ho sebelisa RTMT, sheba ho Cisco Unified Real-Time Monitoring Tool Administration Guide.
Audit Logging
Ho rengoa ha lifate ho etsa bonnete ba hore liphetoho tsa tlhophiso ho Sisteme ea Unified Communications Manager li kena ka har'a log e arohaneng. files bakeng sa ho hlahloba. Ketsahalo ea tlhahlobo e emela ketsahalo efe kapa efe e hlokahalang hore e ngoloe. Likarolo tse latelang tsa Unified Communications Manager li hlahisa liketsahalo tsa tlhahlobo:
· Cisco Unified Communications Manager Administration
· Cisco Unified Serviceability
· Tlhahlobo ea CDR ea Motsamaisi oa Lipuisano le Tlaleho
· Cisco Unified Real-Time Monitoring Tool
· Cisco Unified Communications Operating System
· Sistimi ea Pholiso ea Likoluoa
· Database
· Taelo Line Interface
· Ak'haonte ea Tšehetso ea Remoutu e Matlafalitsoe (Litaelo tsa CLI tse fanoeng ke lihlopha tsa tšehetso ea tekheniki)
Ho Cisco Business Edition 5000, likarolo tse latelang tsa Cisco Unity Connection le tsona li hlahisa liketsahalo tsa tlhahlobo: · Cisco Unity Connection Administration.
· Cisco Personal Communications Assistant (Cisco PCA)
· Cisco Unity Connection Serviceability
· Basebelisi ba Cisco Unity Connection ba sebelisang li-API tsa Representational State Transfer (REST)
E latelang example bonts'a joalo kaampketsahalo ea audit:
CCM_TOMCAT-GENERIC-3-AuditEventGenerated: Audit Event Agent UserID:CCMAdministrator IP Aterese:172.19.240.207 Botety:3 EventType:ServiceStatusUpdated ResourceAccessed:CCMService EventMaemo:Atlehile.
Tlhaloso: Boemo ba Ts'ebeletso ea Motsamaisi oa Mehala bo emisitsoe ID ea App: ID ea Cisco Tomcat Cluster: ID ea Node ea StandAloneCluster:sa-cm1-3
Li-Audit logs, tse nang le tlhahisoleseling mabapi le liketsahalo tsa tlhahlobo, li ngoloa karolong e tloaelehileng. Log Partition Monitor (LPM) e laola ho hloekisoa ha lintlha tsena tsa tlhahlobo ka moo ho hlokahalang, ho tšoana le ho latela mohlala. files. Ka mokhoa o ikhethileng, LPM e hlakola lits'oants'o tsa tlhahlobo, empa mosebelisi oa tlhahlobo a ka fetola maemo ana ho tsoa fensetereng ea Audit User Configuration ho Cisco Unified Serviceability. LPM e romela tlhokomeliso neng kapa neng ha ts'ebeliso e tloaelehileng ea disk e feta moeli; leha ho le joalo, tlhokomeliso ha e na tlhahisoleseling mabapi le hore na disk e tletse ka lebaka la li-logs kapa trace files.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 24

Lisebelisoa tsa ho rarolla mathata

Audit Logging

Keletso The Cisco Audit Event Service, e leng tšebeletso ea netweke e tšehetsang ho rengoa ha lifate, e hlahang ho Control Center-Network Services in Cisco Unified Serviceability. Haeba lintlha tsa tlhahlobo li sa ngoloe, emisa 'me u qale tšebeletso ena ka ho khetha Lisebelisoa> Setsi sa Taolo-Litšebeletso tsa Network ho Cisco Unified Serviceability.
Litlaleho tsohle tsa tlhahlobo lia bokelloa, viewed le ho hlakolwa ho Trace le Log Central ho Cisco Unified Real-Time Monitoring Tool. Fumana litlaleho tsa tlhahlobo ho RTMT ho Trace le Log Central. Eya ho System> Real-Time Trace> Audit Logs> Node. Kamora hore u khethe node, fensetere e 'ngoe e bonts'a Sistimi> Li-Logs tsa Cisco Audit. Mefuta e latelang ea li-log log e bonts'oa ho RTMT:
· Lenane la kopo
· Lenane la polokelo ea litaba
· Lenane la tsamaiso ea tšebetso
· Remote SupportAccEnabled log
Lenane la Kopo
Lenane la tlhahlobo ea kopo, le hlahang fensetereng ea AuditApp ho RTMT, le fana ka liphetoho tsa tlhophiso bakeng sa Tsamaiso ea Cisco Unified Communications Manager, Cisco Unified Serviceability, CLI, Cisco Unified Real-Time Monitoring Tool (RTMT), Sistimi ea Pholiso ea Likoluoa, le Cisco Unified CDR. Tlhahlobo le Tlaleho (CAR). Bakeng sa Cisco Business Edition 5000, tlaleho ea tlhahlobo ea kopo e boetse e boloka liphetoho bakeng sa Tsamaiso ea Cisco Unity Connection, Cisco Personal Communications Assistant (Cisco PCA), Cisco Unity Connection Serviceability, le bareki ba sebelisang Representational State Transfer (REST) APIs. Le hoja Logi ea Kopo e lula e nolofalitsoe ka ho sa feleng, u ka e lokisa ho Cisco Unified Serviceability ka ho khetha Lisebelisoa> Tlhophiso ea Logi ea Audit. Bakeng sa tlhaloso ea litlhophiso tseo u ka li lokisetsang bakeng sa tlhophiso ea li-log, bona Cisco Unified Serviceability Administration Guide. Haeba lits'oants'o tsa tlhahlobo li holofala ho Cisco Unified Serviceability, ha ho na tlaleho e ncha ea tlhahlobo files fumana bopa.
Keletso Ke mosebelisi ea nang le karolo ea tlhahlobo feela ea nang le tumello ea ho fetola litlhophiso tsa Audit Log. Ka linako tsohle, CCMAdministrator o na le karolo ea bohlahlobi ka mor'a ho kenya le ho ntlafatsa. CCMAdministrator a ka abela sehlopha sa "standard audit users" mosebedisi e motjha eo CCMAdministrator a mo etseditseng yona ka ho kgetheha bakeng sa merero ya tlhahlobo. Joale CCMAdministrator e ka tlosoa sehlopheng sa basebelisi ba libuka. Karolo ea "standard audit log configuration" e fana ka bokhoni ba ho hlakola li-log, ho bala / ho ntlafatsa phihlello ea Cisco Unified Real-Time Monitoring Tool, Trace Collection Tool, RTMT Alert Configuration, Setsi sa Taolo - fensetere ea Litšebeletso tsa Marang-rang, RTMT Pro.file Ho boloka, fensetere ea Audit Configuration, le mohloli o mocha o bitsoang Audit Traces. Bakeng sa Cisco Unity Connection ho Cisco Business Edition 5000, akhaonto ea tsamaiso ea kopo e entsoeng nakong ea ho kenya e na le karolo ea Audit Administrator 'me e ka abela basebelisi ba bang ba tsamaiso ho karolo.
Motsamaisi oa Lipuisano o Kopanetsoeng o theha lethathamo le le leng la tlhahlobo ea kopo file ho fihlela boholo bo hlophisitsoeng file boholo bo fihlile; ebe, e koala le ho theha e ntjha kopo ya tlhahlobo log file. Haeba tsamaiso e bolela ho potoloha ha log files, Mookameli oa Lipuisano tse Kopaneng o boloka palo e hlophisitsoeng ea files. Tse ling tsa liketsahalo tsa ho rema lifate li ka ba viewed ka ho sebelisa RTMT SyslogViewer. Liketsahalo tse latelang li kena bakeng sa Tsamaiso ea Motsamaisi oa Lipuisano tsa Cisco Unified:
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 25

Audit Logging

Lisebelisoa tsa ho rarolla mathata

· Ho rengoa ha mosebelisi (ho kena ha basebelisi le ho tsoa ha basebelisi). · Lintlafatso tsa karolo ea mosebelisi (e kenyellelitsoe ke mosebelisi, e hlakotsoe, karolo ea mosebelisi e ntlafalitsoe). * Lintlafatso tsa karolo (likarolo tse ncha li kentsoe, li hlakotsoe kapa li ntlafalitsoe). · Lintlafatso tsa lisebelisoa (mehala le liheke). * Lintlafatso tsa tlhophiso ea seva (liphetoho ho alamo kapa ho latela litlhophiso, maemo a litšebeletso, khoebo
paramethara, liaterese tsa IP, mabitso a moamoheli, litlhophiso tsa Ethernet, le litlatsetso kapa litlatsetso tsa seva sa Unified Communications Manager).
Liketsahalo tse latelang li kena bakeng sa Cisco Unified Serviceability: · Ho kenya tshebetsong, ho tima, ho qala, kapa ho emisa tshebeletso ho tswa fensetereng efe kapa efe ya Tshebeletso. · Liphetoho ho tlhophiso ea trace le tlhophiso ea alamo. · Liphetoho ho litlhophiso tsa SNMP. · Liphetoho Tsamaisong ea CDR. · Review ea tlaleho efe kapa efe ho Polokelo ea Litlaleho Archive. View log ena sebakeng sa moqolotsi oa litaba.
RTMT e boloka liketsahalo tse latelang ka alamo ea ketsahalo ea tlhahlobo: · Tlhophiso ea tlhokomeliso. · Ho emisoa ha tlhokomeliso. · Tlhophiso ea lengolo-tsoibila. · Seta boemo ba tlhokomeliso ea node. · Keketso ea tlhokomeliso. · Kenya ts'ebetso ea tlhokomeliso. · Tlhokomeliso e hlakileng. · Numella tlhokomeliso. · Tlosa ketso ea tlhokomeliso. · Tlosa tlhokomeliso.
Liketsahalo tse latelang li kena bakeng sa Tlhahlobo le Tlaleho ea CDR ea Motsamaisi oa Lipuisano tse Kopaneng: · Ho Rala CDR Loader. · Ho hlophisa litlaleho tsa letsatsi le letsatsi, beke le khoeli le khoeli le khoeli tsa basebelisi, litlaleho tsa sistimi, le litlaleho tsa sesebelisoa. · Litlhophiso tsa mehala ea lengolo-tsoibila. · Litlhophiso tsa moralo oa ho letsetsa. · Litlhophiso tsa liheke. · Litlhophiso tsa likhetho tsa sistimi. · Litlhophiso tsa Autopurge.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 26

Lisebelisoa tsa ho rarolla mathata

Audit Logging

* Litlhophiso tsa maemo a enjine bakeng sa nako, nako ea letsatsi le boleng ba lentsoe. · Litlhophiso tsa QoS. · Ho iketsetsa / tlhokomeliso ea litlhophiso tse entsoeng esale pele. · Litlhophiso tsa meeli ea tsebiso.
Liketsahalo tse latelang li kenngoa bakeng sa Sistimi ea Pholiso ea Likoluoa: · bekapo e qalile ka katleho/e hlolehile · Khutlisa e qalisoa ka katleho/e hlolehile · bekapo e hlakotsoe ka katleho · bekapo e phethetsoe ka katleho/e hlotsoe · Khutlisa e phethiloe ka katleho/e hlolehile · Boloka/ntlafatsa/hlakola/ nolofalletsa/thiba bekapo. kemiso · Boloka/apdeite/hlakola sesebediswa moo o yang teng bakeng sa bekapo
Bakeng sa Cisco Business Edition 5000, Cisco Unity Connection Administration e boloka liketsahalo tse latelang: · Ho rema lifate (ho kena ha basebelisi le ho tsoa ha basebelisi). · Liphetoho tsohle tsa tlhophiso, ho kenyeletsoa empa ha li felle feela ho basebelisi, mabitso, lisebelisoa tsa taolo ea mehala, marang-rang, litlhophiso tsa sistimi, le mohala. · Taolo ea mosebetsi (ho nolofalletsa kapa ho tima mosebetsi). · Sesebelisoa sa Tsamaiso ea Bongata (boholo bo theha, bo tlosoa ka bongata). · 'Mapa oa Letlapa la Likonopo (lintlafatso tsa 'mapa)
Bakeng sa Cisco Business Edition 5000, Cisco PCA e boloka liketsahalo tse latelang: · Ho rema lifate tsa basebelisi (ho kena ha basebelisi le ho tsoa ha basebelisi). · Liphetoho tsohle tsa tlhophiso tse entsoeng ka Mothusi oa Melaetsa.
Bakeng sa Cisco Business Edition 5000, Cisco Unity Connection Serviceability e boloka liketsahalo tse latelang: · Ho rema lifate (ho kena ha basebelisi le ho tsoa ha basebelisi). · Liphetoho tsohle tsa tlhophiso. · Ho kenya tshebetsong, ho tima, ho qala kapa ho emisa ditshebeletso.
Bakeng sa Cisco Business Edition 5000, bareki ba sebelisang li-API tsa REST ba ngola liketsahalo tse latelang: · Ho rema lifate (boinete ba API ea mosebelisi). · Mehala ea API e sebelisang Cisco Unity Connection Provisioning Interface (CUPI).

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Netefatsa Litšebeletso tsa Mookameli oa Lipuisano tsa Cisco Unified li ea sebetsa

Lisebelisoa tsa ho rarolla mathata

Database Log Lenane la tlhahlobo ea database, le bonts'ang foldareng ea informix ho RTMT, le tlaleha liphetoho tsa database. Lenane lena, le sa lumelloeng ke kamehla, le lokisoa ho Cisco Unified Serviceability ka ho khetha Lisebelisoa> Tlhophiso ea Logi ea Audit. Bakeng sa tlhaloso ea litlhophiso tseo u ka li lokisetsang bakeng sa tlhophiso ea li-log, bona Cisco Unified Serviceability. Tlhatlhobo ena e fapane le tlhahlobo ea Kopo hobane e boloka liphetoho tsa database, le liphetoho tsa tlhophiso ea kopo ea tlhahlobo ea lits'ebetso. Foldara ea informix ha e hlahe ho RTMT ntle le haeba tlhahlobo ea database e lumelletsoe ho Cisco Unified Serviceability.
Lenane la tlhahlobo ea sistimi ea ts'ebetso, e bonts'ang foldareng ea vos ho RTMT, e tlaleha liketsahalo tse hlahisitsoeng ke sistimi e sebetsang. Ha e khonehe ka ho sa feleng. Taelo ea CLI e hlahlobiloeng e thusa, ea tima, kapa e fana ka boemo mabapi le liketsahalo. Foldara ea vos ha e hlahe ho RTMT ntle le haeba tlhahlobo e lumelletsoe ho CLI. Bakeng sa tlhaiso-leseling ka CLI, bona Tataiso ea Reference Line Interface Reference bakeng sa Cisco Unified Solutions.
Remote Support Acct E Nobled Log The Remote Support Acct E nolofalitsoe ke tlaleho ea tlhahlobo, e hlahang foldareng ea vos ho RTMT, e tlaleha litaelo tsa CLI tse fanoang ke lihlopha tsa tšehetso ea tekheniki. U ke ke ua e hlophisa, 'me log e thehoa feela haeba Remote Support Acct e fuoa matla ke sehlopha sa tšehetso ea tekheniki.
Netefatsa Litšebeletso tsa Mookameli oa Lipuisano tsa Cisco Unified li ea sebetsa
Sebelisa mokhoa o latelang ho netefatsa hore na ke litšebeletso life tsa Cisco CallManager tse sebetsang ho seva.
Mokhoa oa 1. Ho tswa ho Cisco Unified Communications Manager Administration, khetha Navigation > Cisco Unified
Tshebeletso.
2. Khetha Lisebelisoa > Ts'ebetso ea Ts'ebeletso.
3. Ho tsoa ho kholomo ea Li-server, khetha seva eo u e batlang. Seva eo u e khethang e bonts'a haufi le sehlooho sa Current Server, le letoto la mabokose a nang le lits'ebeletso tse hlophisitsoeng. Kholomo ea Boemo ba Ts'ebetso e bonts'a E kentsoe kapa E Timisitsoe moleng oa Cisco CallManager. Haeba boemo ba Activated bo hlaha, tšebeletso e boletsoeng ea Cisco CallManager e lula e sebetsa ho seva se khethiloeng. Haeba Boemo ba Deactivated bo hlaha, tsoela pele ka mehato e latelang.
4. Sheba lebokose la ho hlahloba bakeng sa tšebeletso e lakatsehang ea Cisco CallManager.
5. Tobetsa konopo ea Update.

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Lisebelisoa tsa ho rarolla mathata

Netefatsa Litšebeletso tsa Mookameli oa Lipuisano tsa Cisco Unified li ea sebetsa

Kholumo ea Boemo ba Activation E kentsoe tšebetsong mohala o boletsoeng oa Cisco CallManager. Ts'ebeletso e boletsoeng joale e bonts'a hore e sebetsa ho seva e khethiloeng.
Etsa ts'ebetso e latelang haeba ts'ebeletso ea Cisco CallManager e se e kentsoe tšebetsong 'me u batla ho netefatsa hore na ts'ebeletso e ntse e sebetsa.
Mokhoa oa 1. Ho tswa ho Cisco Unified Communications Manager Administration, khetha Navigation > Cisco Unified
Tshebeletso. Fesetere ea Cisco Unified Serviceability e bonts'a. 2. Khetha Lisebelisoa> Litšebeletso tsa Feature Center Center. 3. Ho tsoa ho kholomo ea Li-server, khetha seva. Seva eo u e khethileng e bonts'a haufi le sehlooho sa Current Server, le lebokose le nang le lits'ebeletso tse hlophisitsoeng. Kholomo ea Boemo e bonts'a hore na ke lits'ebeletso life tse sebetsang bakeng sa seva e khethiloeng.

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Netefatsa Litšebeletso tsa Mookameli oa Lipuisano tsa Cisco Unified li ea sebetsa

Lisebelisoa tsa ho rarolla mathata

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 30

3 KHAOLO
Cisco Unified Communications Manager Mathata a Tsamaiso ea
Karolo ena e fana ka litharollo tsa litaba tse atileng haholo tse amanang le Sisteme ea Unified Communications Manager.
· Cisco Unified Manager Communications System Ha e Arabe, leqepheng la 31 · Replication Database, leqepheng la 37 · LDAP Authentication Fail, leqepheng la 43 · Mathata le LDAP Over SSL, leqepheng la 44 · Bula LDAP e ke ke ea Netefatsa Setifikeiti ho Hokela ho Seva ea LDAP. , leqepheng la 45 · JTAPI Subsystem Startup Mathata, leqepheng la 46 · Mathata a Tšireletso, leqepheng la 50
Cisco Unified Communications Manager System Ha e arabele
Karolo ena e akaretsa litaba tse amanang le Tsamaiso e Kopanetsoeng ea Lipuisano e sa arabeleng. Lihlooho Tse Amanang
Cisco Unified Communications Manager System E Emisa ho Araba, leqepheng la 32 Tsamaiso ea Mookameli oa Lipuisano ea Cisco Unified Ha e Bontša, leqepheng la 33 Phoso Ha U Leka ho Finyella Tsamaiso ea Mookameli oa Lipuisano tsa Cisco Unified, leqepheng la 33 Phoso Ha u Leka ho Finyella Tsamaiso ea Tsamaiso ea Lipuisano ea Cisco Unified ka Nako e Tlang. Node, leqepheng la 33 Ha ua Fumanoa Tumello ea ho View, leqepheng la 34 Mathata a ho Bontša kapa ho Eketsa Basebelisi ka Cisco Unified Communications Manager, leqepheng la 34 Lebitso la ho Aterese Tharollo e Hlolehile, leqepheng la 35 Port 80 e Koetsoe Pakeng Tsa Sebatli sa Hao le Seva sa Cisco Unified Communications Manager, leqepheng la 36 Setting e Fosahetseng ea Marang-rang e teng Mochini oa Remoutu, leqepheng la 36 Karabelo ea Sebara e Butle
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 31

Cisco Unified Communications Manager System E Emisa ho Araba

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Cisco Unified Communications Manager System E Emisa ho Araba
Letšoao The Unified Communications Managersystem ha e arabe. Ha ts'ebeletso ea Cisco CallManager e emisa ho araba, molaetsa o latelang o hlaha lethathamong la Ketsahalo ea Sistimi:
Ts'ebeletso ea Cisco CallManager e felile ka tšohanyetso. E entse sena hang. Khato e latelang ea ho lokisa e tla etsoa ka 1 ms. Qala tšebeletso hape.
Melaetsa e meng eo u ka e bonang boemong bona:
Nako ea ho fela 3000 milliseconds e emetse tšebeletso ea Cisco CallManager ho hokela.
Motsamaisi oa Lipuisano oa Cisco o hlotsoe ho qala ka lebaka la phoso e latelang:
Tšebeletso ha ea ka ea arabela kopo ea ho qala kapa ea ho laola ka nako.
Ka nako ena, ha lisebelisoa tse kang Cisco Unified IP Phones le liheke li sa ngolisoe ho tsoa ho Unified Communications Manager, basebelisi ba fumana molumo oa ho letsetsa o liehang ho feta, le/kapa seva sa Unified Communications Managerserver se hoama ka lebaka la tšebeliso e phahameng ea CPU. Bakeng sa melaetsa ea log ea liketsahalo e sa kenyelletsoeng mona, view the Unified Communications Manager Llogs Event.
Seo e ka bang Sesosa Tšebeletso ea Cisco CallManager e ka emisa ho araba hobane ts'ebeletso ha e na lisebelisoa tse lekaneng joalo ka CPU kapa memori ho sebetsa. Ka kakaretso, ts'ebeliso ea CPU ho seva ke liperesente tse 100 ka nako eo.
Ketso e Khothallelitsoeng Ho ipapisitse le hore na u na le tšitiso ea mofuta ofe, u tla hloka ho bokella lintlha tse fapaneng tse tla u thusa ho fumana sesosa sa tšitiso. Sebelisa mokhoa o latelang haeba khaello ea tšitiso ea lisebelisoa e etsahala.
Tsamaiso 1. Bokella Cisco CallManager traces metsotso e 15 pele le ka mor'a tšitiso. 2. Bokella mesaletsa ea SDL metsotso e 15 pele le ka morao ho tšitiso. 3. Bokella mesaletsa ea perfmon haeba e le teng. 4. Haeba mesaletsa e sa fumanehe, qala ho bokella mesaletsa ea perfmon le memori ea morao-rao le ts'ebeliso ea CPU bakeng sa
mokhoa o mong le o mong o sebetsang ho seva. Tsena li tla thusa ha ho ka ba le tšitiso e 'ngoe ea lisebelisoa.

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Cisco Unified Communications Manager Mathata a Tsamaiso ea

Tsamaiso ea Mookameli oa Lipuisano tsa Cisco Unified ha e bontše

Tsamaiso ea Mookameli oa Lipuisano tsa Cisco Unified ha e bontše
Symptom Cisco Unified Communications Manager Administration ha e bontše.
Seo e ka bang Sesosa Ts'ebeletso ea Cisco CallManager e emisitse.
Ketso e khothalelitsoeng Netefatsa hore tšebeletso ea Cisco CallManager e ea sebetsa 'me e sebetsa ho seva. Sheba lihlooho tse amanang kapa Cisco Unified Serviceability Administration Guide. Lihlooho Tse Amanang
Netefatsa Litšebeletso tsa Motsamaisi oa Lipuisano tsa Cisco tse Kopantsoeng li ea sebetsa, leqepheng la 28
Phoso Ha U Leka ho Fumana Tsamaiso ea Tsamaiso ea Cisco Unified Communications
Symptom Molaetsa wa phoso o hlaha ha o leka ho kena ho Unified Communications Manager.
Seo e ka bang Sesosa Litšebeletso ha lia ka tsa qala ka bo eona kamoo ho neng ho lebelletsoe. E 'ngoe ea lits'ebeletso tse emisang e emela lebaka la khafetsa la hore Cisco Unified Communications Manager Administration e se hlahise.
Ketso e khothalelitsoeng Leka ho qala lits'ebeletso tse ling.
Phoso Ha U Leka ho Fumana Tsamaiso ea Tsamaiso ea Cisco Unified Communications Node e latelang
Letšoao Ho na le molaetsa oa phoso o hlahang ha o leka ho kena ho Tsamaiso e Kopanetsoeng ea Motsamaisi oa Lipuisano.
Sesosa se ka Etsahalang Haeba aterese ea IP ea sebaka sa pele sa Unified Communications Manager e fetoha ha node e latelang e le offline, u ka 'na ua sitoa ho kena ho Cisco Unified Communications Manager Administration sebakeng se latelang.

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Ha Ua Tokeloa ho View

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Ketso e khothalelitsoeng Haeba sena se etsahala, latela mokhoa oa ho fetola aterese ea IP sebakeng se latelang sa Unified Communications Manager tokomaneng, Ho Fetola Aterese ea IP le Lebitso la Moamoheli bakeng sa Motsamaisi oa Lipuisano tse Kopaneng.
Ha Ua Tokeloa ho View
Letšoao Ha o fihlella Tsamaiso e Kopanetsoeng ea Motsamaisi oa Lipuisano, o mong oa melaetsa e latelang oa hlaha.
· Ha Ua lumelloa ho View Leqephe lena · Ha u na tumello ea ho view bukana kapa leqephe lena u sebelisa mangolo a netefalitsoeng ao u faneng ka 'ona. · Phoso ea Ts'ebeliso ea Seva. Seva e thulane le phoso ha e bula sesebelisoa nakong ea
ts'ebetso ea kopo ea hau. Ka kopo sheba lethathamo la liketsahalo ho fumana lintlha tse ling. Ka kopo, ikopanye le molaoli oa seva bakeng sa thuso. · Phoso: Phihlello e hanetsoe.
Se ka Bakang Ha se Tsejoe
Recommended Action Ikopanye le TAC bakeng sa thuso e eketsehileng.
Mathata a ho bonts'a kapa ho eketsa basebelisi ba nang le Cisco Unified Communications Manager
Letšoao Ha o khone ho eketsa mosebelisi kapa ho etsa patlo ho Motsamaisi oa Lipuisano o Kopanetsoeng.
Seo e ka bang Sesosa U ka 'na ua thulana le mathata a latelang haeba u sebetsa le Unified Communications Manager e kentsoeng ho seva e nang le litlhaku tse khethehileng (joaloka underscore) lebitsong la moamoheli kapa Microsoft Internet Explorer 5.5 e nang le SP2 le patch ea Q313675 kapa ho feta.
· Ha u etsa patlisiso ea mantlha 'me u tobetse romela, leqephe le tšoanang le tla hlaha hape. · Ha o leka ho kenya mosebelisi e mocha, molaetsa o latelang o tla hlaha.
Phoso e latelang e etsahetse nakong eo u lekang ho phethahatsa taelo.Tsoarelo, morero oa hau oa nako o felile.
Tobetsa mona ho Qala Patlo e Ncha

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 34

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Ho hloleha ho Tharollo ea Lebitso ho Aterese

Ketso e khothalelitsoeng U kanna oa sitoa ho kenya mosebelisi kapa ho batlisisa Tsamaisong ea Tsamaiso e Kopanetsoeng ea Lipuisano, haeba lebitso la mots'oari oa Unified Communications Manager le na le litlhaku tse ikhethileng joalo ka underscore kapa nako (bakeng sa mohlala.ample, Call_Motsamaisi). Litlhaku tse tšehelitsoeng ke Domain Name System (DNS) li kenyelletsa litlhaku tsohle (AZ, az), linomoro (0-9), le hyphen (-); litlhaku tse khethehileng ha lia lumelloa. Haeba patch ea Q313675 e kentsoe ho sebatli sa hau, etsa bonnete ba hore URL ha e na litlhaku tseo e seng tsa DNS. Bakeng sa tlhaiso-leseling e batsi ka patch ea Q313675, sheba MS01-058: File Vulnerability Patch bakeng sa Internet Explorer 5.5 le Internet Explorer 6. Ho rarolla bothata bona, u na le likhetho tse latelang:
· Fumana Cisco Unified Communications Manager Administration ka ho sebelisa aterese ea IP ea seva. · Se ke oa sebelisa litlhaku tseo e seng tsa DNS ho Lebitso la Seva. · Sebelisa aterese ea lehae kapa IP ho URL.
Ho hloleha ho Tharollo ea Lebitso ho Aterese
Letshwao O mong wa melaetsa e latelang o tla hlaha ha o leka ho fihlella tse latelang URL: http://your-cm-server-name/ccmadmin
· Internet Explorer–Leqephe lena ha le khone ho hlahisoa · Netscape–Ha e Fumane. Ea kopiloeng URL /ccmadmin ha e fumanehe ho seva sena.
Haeba u leka ho fihlella e tšoanang URL ka ho sebelisa Cisco Communications Manager IP address (http://10.48.23.2/ccmadmin) sebakeng sa lebitso, fensetere e bonts'a.
Seo e ka bang Sesosa Lebitso leo u le kentseng e le limmapa tsa "your-cm-server-name" ho aterese ea IP e fosahetseng ho DNS kapa li-host. file.
Ketso e khothalelitsoeng Haeba u hlophisitse ts'ebeliso ea DNS, sheba ho DNS ho bona hore na keno ea hau-cm-server-name e na le aterese e nepahetseng ea IP ea seva sa Unified Communications Manager. Haeba e sa nepahale, e fetole. Haeba u sa sebelise DNS, mochini oa hau oa lehae o tla sheba "baamoheli" file ho bona hore na ho kenoa ho teng bakeng sa lebitso la hau-cm-server-le aterese ea IP e amanang le eona. Bula the file 'me u kenye lebitso la seva sa Unified Communications Manager le aterese ea IP. U ka fumana "hosts" file ho C:WINNTsystem32driversetchosts.

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 35

Cisco Unified Communications Manager System Issues Port 80 e koetsoe lipakeng tsa Browser ea hau le Cisco Unified Communications Manager Server.
Boema-kepe ba 80 bo Koetsoe Pakeng tsa Sebatli sa Hau le Seva ea Motsamaisi oa Lipuisano tsa Cisco Unified
Letšoao E 'ngoe ea melaetsa e latelang e bonts'a ha firewall e thibela boema-kepe bo sebelisoang ke web seva kapa sephethephethe sa http:
· Internet Explorer–Leqephe lena ha le khone ho hlahisoa · Netscape–Ha ho karabo. Seva e kanna ea theoha kapa ha e arabe
Lebaka le ka Etsahalang Bakeng sa mabaka a ts'ireletso, sistimi e koetse phihlello ea http ho tloha marang-rang a hau ho ea ho marang-rang a seva.
Ketso e khothalelitsoeng 1. Netefatsa hore na ho na le mefuta e meng ea sephethephethe ho li-server tsa Unified Communications Manager, joalo ka ping kapa
Telnet, lia lumelloa. Haeba leha e le efe e atlehile, e tla bontša hore http ho fihlella ho Mookameli oa Lipuisano tse Kopaneng web Seva e koetsoe ho netweke ea hau e hole. 2. Sheba maano a ts'ireletso le molaoli oa hau oa marang-rang. 3. Leka hape ho tsoa marang-rang a tšoanang moo seva e leng teng.
Litlhophiso tse sa nepahalang tsa Marang-rang li teng Mochineng o hole
Letšoao Ha ho khokahanyo e teng, kapa ha ho khokahanyo e teng ho lisebelisoa tse ling marang-rang a tšoanang le a Unified Communications Manager. Ha u leka ts'ebetso e ts'oanang ho tsoa mecheng e meng e hole, Tsamaiso ea Unified Communications Manager e tla hlaha.
Sesosa Sesosa Litlhophiso tse sa nepahalang tsa tlhophiso ea marang-rang seteisheneng kapa lihekeng tsa kamehla li ka baka web leqephe le se ke la hlaha hobane khokahanyo e sa fella kapa e se teng netwekeng eo.
Ketso e khothalelitsoeng 1. Leka ho penya aterese ea IP ea seva sa Unified Communications Manager le lisebelisoa tse ling ho netefatsa.
hore ha o khone ho hokela. 2. Haeba kgokelo ya sesebediswa sefe kapa sefe se kantle ho netweke ya lehae e hloleha, hlahloba tlhophiso ya netweke e butswe
seteishene sa hau, hammoho le thapo le sehokelo botšepehi. Sheba litokomane tse nepahetseng tsa hardware bakeng sa lintlha tse qaqileng. Haeba u sebelisa TCP-IP holim'a LAN ho hokahanya, tsoela pele ka mehato e latelang ho netefatsa litlhophiso tsa marang-rang seteisheneng se hole.
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Laola Tšusumetso ea Ts'ebetso ea Cisco RAID

3. Kgetha Qala > Seta > Mahokelo a Netweke le Dial-up. 4. Khetha Khokahano ea Sebaka sa Lehae, ebe Thepa.
Lethathamo la liprothokholo tsa puisano le bonts'a joalo ka ha li hlahlojoe. 5. Khetha Internet Protocol (TCP-IP) ebe o tobetsa Properties hape. 6. Ho itshetlehile ka netweke ya hao, kgetha Fumana aterese ya ip ka bohona kapa e sete ya hao ka bowena
aterese, maske le Gateway ea kamehla. Ho na le monyetla oa hore tlhophiso e ikhethileng ea sebatli e ka hlophisoa ka mokhoa o fosahetseng. 7. Kgetha sebatli sa Internet Explorer Tools > Dikgetho tsa Inthanete. 8. Kgetha tab ya Dikgokelo ebe o netefatsa di-setting tsa LAN kapa di-setting tsa ho daela. Ka kamehla, litlhophiso tsa LAN le li-setting tsa ho daela ha li lokisoe. Litlhophiso tsa marang-rang tse tloaelehileng tse tsoang Windows lia sebelisoa. 9. Haeba khokahanyo e hloleha feela ho netweke ea Unified Communications Manager, ho ka etsahala hore ebe ho na le bothata ba ho tsamaisa marang-rang. Ikopanye le molaoli oa marang-rang ho netefatsa tsela e lokiselitsoeng keiting ea hau ea kamehla.
Ela hloko Haeba o sa khone ho bala ho tsoa ho seva e hole ka mor'a ho latela mokhoa ona, ikopanye le TAC ho etsa lipatlisiso tsa taba ka botlalo.
Laola Tšusumetso ea Ts'ebetso ea Cisco RAID
Cisco Redundant Array of Independent Disks Controller (RAID) Controller e etsa mesebetsi ea morao-rao e kang Consistency Check (CC), Background Initialization (BGI), Rebuild (RBLD), Ho Atolosoa ha Moqolo & Reconstruction (RLM) le Patrol Real (PR). Ts'ebetso tsena tsa morao-rao li lebelletsoe ho fokotsa ts'ebetso ea tsona ho ts'ebetso ea I/O. Leha ho le joalo, ho bile le maemo a tšusumetso e phahameng nakong ea tse ling tsa ts'ebetso joalo ka Format kapa ts'ebetso e ts'oanang ea tlhahiso ea tlhahiso. Maemong ana, ts'ebetso ea I / O le ts'ebetso ea morao-rao e ka ja lisebelisoa tse ngata tsa CPU. Ho khothaletsoa hore mesebetsi ea CC le Patrol Read e rereloe ha mojaro o batla o fokola. Haeba ho na le li-server tsa CallManager moo mojaro o moholo o sebetsang ka nako e le 'ngoe, ho khothaletsoa hore o fokotse ts'ebetso e ka bang teng ka nako e le ngoe le lits'ebetso tse ling tse matla tsa I/O tsa CallManager.
Database Replication
Karolo ena e akaretsa litaba tsa katiso ea database bakeng sa sistimi ea AUnified Communications Manager. Lihlooho Tse Amanang
Phetoho e Hlolehile Pakeng tsa Mohatisi le Seva sa Moreri, leqepheng la 38 Replication ea Database ha e Etsahale Ha Khokahano e Tsosolosoa ho Node e Lahlehileng, leqepheng la 41 Database Tables Out of Sync Do not Trigger Alert, leqepheng la 41 Ho Seta Bocha Replication ea Database Ha U Khutlela ho. Phatlalatso ea Khale ea Sehlahisoa, leqepheng la 42

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Phetoho e hloleha lipakeng tsa Mohatisi le Seva sa Subscriber

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Phetoho e hloleha lipakeng tsa Mohatisi le Seva sa Subscriber
Ho etsa kopi ea polokelo ea litaba ho emela mosebetsi oa mantlha oa lihlopha tsa Unified Communications Manager. Seva e nang le kopi e kholo ea database e sebetsa e le mohatisi (node ea pele), ha li-server tse phetang database li na le ba ngolisitseng (li-node tse latelang).
Keletso Pele o kenya Unified Communications Manager ho seva sa bangolisi, o tlameha ho kenya motho ea ngolisitseng fensetereng ea Configuration ea Seva ho Cisco Unified Communications Manager Administration ho etsa bonnete ba hore mongoli o hatisa polokelongtshebetso e teng ho seva sa polokelo ea mophatlalatsi. Ka mor'a hore u kenye seva sa ba ngolisitseng fensetereng ea Configuration ea Seva ebe u kenya Unified Communications Manager ho motho ea ngolisitseng, ea ngolisitseng o fumana kopi ea database e teng ho seva sa mohatisi.
Matshwao Liphetoho tse entsoeng ho seva sa mohatisi ha li bonahale lifonong tse ngolisitsoeng ho seva ea ba ngolisitseng.
Ho ka etsahala hore Replication e hlolehe lipakeng tsa mohatisi le li-server tsa ba ngolisitseng.
Ketso e khothalelitsoeng Netefatsa, 'me, ha ho hlokahala, u lokise katiso ea database, joalo ka ha ho hlalositsoe ts'ebetsong e latelang:
Mokhoa oa 1. Netefatsa phetisetso ea database. U ka sebelisa CLI, Cisco Unified Reporting, kapa RTMT ho netefatsa database
katiso. · Ho netefatsa ka ho sebelisa CLI, sheba 2, leqepheng la 38 . · Ho netefatsa ka ho sebelisa Cisco Unified Reporting, bona 3, leqepheng la 39 . · Ho netefatsa ka ho sebelisa RTMT, sheba 4, leqepheng la 39 .
2. Ho netefatsa ho ikatisa ha database ka ho sebelisa CLI, kena ho CLI 'me u fane ka taelo e latelang ho hlahloba ho pheta-pheta node ka 'ngoe. U tla hloka ho tsamaisa taelo ena ea CLI sebakeng se seng le se seng ho lekola boemo ba eona ba ho ikatisa. Hape, kamora hore motho ea ngolisitseng a kenngoe, ho latela palo ea ba ngolisitseng, ho ka nka nako e telele ho boloka boemo ba 2.
admin:
bonts'a sehlopha sa lipotso "Palo ea Likopi Tse entsoeng le Boemo ba Replication"
==> sehlopha sa lipotso: - Sehlopha sa Perf (Palo ea Likopi Tse Thehiloeng le Boemo ba Replication) se na le maemo le boleng: ReplicateCount -> Palo ea Likopi Tse entsoeng = 344 ReplicateCount -> Replicate_State = 2
Hlokomela hore ntho ea Replicate_State e bonts'a boleng ba 2 tabeng ena. Lethathamo le latelang le bonts'a boleng bo ka bang teng bakeng sa Replicate_State:

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Phetoho e hloleha lipakeng tsa Mohatisi le Seva sa Subscriber

· 0–Boleng bona bo supa hore phetisetso ha ea qala. Ebang ha ho na li-node tse latelang (ba ngolisitseng) tse teng, kapa tšebeletso ea Cisco Database Layer Monitor ha e sebetse ebile ha e e-s'o sebetse ho tloha ha motho ea ngolisitseng a kenngoa.
· 1-Boleng bona bo bontša hore likopi li entsoe, empa palo ea tsona e fosahetse.
· 2–Boleng bona bo bontša hore phetisetso e ntle.
· 3–Boleng bona bo supa hore katiso e mpe sehlopheng.
· 4–Boleng bona bo bontša hore ho etsa phetisetso ha hoa atleha.
3. Ho netefatsa phetisetso ea database ka ho sebelisa Cisco Unified Reporting, etsa mesebetsi e latelang. a. Ho tsoa lebokoseng le theolelang la Navigation ka holimo, hukung e ka ho le letona ho Cisco Unified Communications Manager Administration, khetha Cisco Unified Reporting .
b. Ka mor'a lipontšo tsa Cisco Unified Reporting, tobetsa Litlaleho tsa Tsamaiso.
c. Hlahisa le view Tlaleho ea Unified CM Database Status, e fanang ka tlhaiso-leseling ea ho lokisa liphoso bakeng sa phetisetso ea database. Hang ha u se u hlahisitse tlaleho, e bule 'me u shebe Boemo ba Database ea Unified CM. E fana ka li-replication tsa RTMT bakeng sa li-server tsohle tse sehlopheng. Li-server kaofela li lokela ho ba le boemo ba 2, 'me li-server kaofela li lokela ho ba le palo e lekanang ea likopi tse entsoeng. Haeba u bona li-server leha e le life tseo likopi tsa tsona li sa lekaneng le 2 ho hlahloba boemo bo ka holimo, hlahloba "Replication Server List" tlalehong ena. E bonts'a hore na ke li-server life tse hokahaneng le ho buisana le node ka 'ngoe. Seva e 'ngoe le e' ngoe e lokela ho iponahatsa e le ea lehae (lethathamong la eona) 'me li-server tse ling li hokahane ka mafolofolo. Haeba u bona li-server leha e le life li theohile, hangata ho bolela hore ho na le bothata ba puisano pakeng tsa li-node.
d. Haeba u batla ho etsa joalo, hlahisa le view tlaleho ea Unified CM Database Status, e fanang ka sets'oants'o sa bophelo bo botle ba polokelo ea boitsebiso ba Mookameli oa Likhokahano tse Kopaneng.
4. Ho netefatsa boikatiso ba database ka ho sebelisa RTMT, etsa mesebetsi e latelang: a. Bula sesebelisoa sa Cisco Unified Real-Time Monitoring Tool (RTMT).
b. Tobetsa tab ya CallManager.
c. Click Database Summary . Fensetere ea Replication Status e ea hlaha.
Lenane le latelang le bontsha boleng bo ka bang teng bakeng sa fenstere ya Replication Status: · 0–Boleng bona bo bontsha hore phetisetso ha e so qale. Ebang ha ho na li-node tse latelang (ba ngolisitseng) tse teng, kapa tšebeletso ea Cisco Database Layer Monitor ha e sebetse ebile ha e e-s'o sebetse ho tloha ha motho ea ngolisitseng a kenngoa.
· 1-Boleng bona bo bontša hore likopi li entsoe, empa palo ea tsona e fosahetse.
· 2–Boleng bona bo bontša hore phetisetso e ntle.
· 3–Boleng bona bo supa hore katiso e mpe sehlopheng.
· 4–Boleng bona bo bontša hore ho etsa phetisetso ha hoa atleha.
· Ho view k'hamphani ea tlhahlobo ea ts'ebetso ea Replicate_State, khetha Sistimi> Ts'ebetso> Open Performance Monitoring. Tobetsa habeli seva sa polokelo ea mohatisi (node ea pele) ho holisa

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Cisco Unified Communications Manager Mathata a Tsamaiso ea

li-monitor tsa tšebetso. Tobetsa Palo ea Likopi Tse Entsoe le Boemo ba Replication. Penya habeli Replicate_State . Tobetsa ReplicateCount ho tsoa fensetereng ea Object Instances ebe o tobetsa Eketsa.
Keletso Ho view tlhaloso ea k'haonte, tobetsa ka ho le letona lebitso la k'hamera ebe u khetha Counter Description.
5. Haeba li-server kaofela li na le boemo bo botle ba RTMT, empa u belaela hore li-database ha li lumellane, u ka tsamaisa taelo ea CLI utils dbreplication status (Haeba leha e le efe ea li-server e bontšitse boemo ba RTMT ba 4, tsoela pele ho Mohato oa 6 ) Sena Taelo ea boemo e ka tsamaisoa ho li-server tsohle ka ho sebelisa maemo a dbreplication kaofela kapa ho motho a le mong ea ngolisitseng ka ho sebelisa maemo a dbreplication. Tlaleho ea boemo e tla u bolella haeba ho na le litafole tse belaelloang. Haeba ho na le litafole tse belaelloang, u tla batla ho etsa taelo ea ho lokisa phetisetso ea CLI ho hokahanya data ho tsoa ho seva sa mohatisi ho ea ho li-server tsa ba ngolisitseng. Tokiso ea ho pheta-pheta e ka etsoa ho li-server tsohle tsa ba ngolisitseng (ho sebelisa li-parameter kaofela) kapa ho seva se le seng feela sa ngoliso ka ho sebelisa se latelang: utils dbreplication repair use: utils dbreplication repair [nodename]|kaofela Kamora ho lokisa tokiso, e ka nkang tse 'maloa. metsotsong, o ka tsamaisa taelo e 'ngoe ea boemo ho netefatsa hore litafole kaofela lia lumellana. Haeba litafole li lumellana ka mor'a ho lokisa, u atlehile ho lokisa phetisetso.
Hlokomela Feela Etsa Mohato oa 6 haeba e 'ngoe ea li-server e bontšitse boemo ba RTMT ea 4, kapa e na le boemo ba 0 bakeng sa lihora tse fetang tse' nè.
6. Hlahisa le view Tlaleho ea Unified CM Database Status, e fanang ka tlhaiso-leseling ea ho lokisa liphoso bakeng sa phetisetso ea database. Bakeng sa seva e 'ngoe le e' ngoe ea ba ngolisitseng e nang le boemo bo bobe ba RTMT, hlahloba hore na mabotho, li-hosts, sqlhosts, le lits'ebeletso. files na le lintlha tse nepahetseng. Hlahisa le view Mokhatlo o Kopaneng oa CM Cluster Overview tlaleha. Netefatsa hore li-server tsa ba ngolisitseng li na le mofuta o ts'oanang, netefatsa hore khokahano e ntle, 'me u netefatse hore ho lieha ha nako ho ka mamelloa. Haeba maemo a tlang pele a amoheleha, etsa se latelang ho seta botjha phetisetso ho seva sa morekisi: a. Ho seva sa ba ngolisitseng, etsa taelo ea CLI utils dbreplication stop Etsa sena bakeng sa li-server tsohle tse ngolisitsoeng tse nang le boleng ba RTMT ba 4 b. Ho seva sa mohatisi, etsa taelo ea CLI utils dbreplication stop c. Ho seva sa mohatisi, etsa taelo ea CLI utils dbreplication reset moo ke lebitso la moamoheli la seva sa bangolisi le hlokang ho hlophisoa bocha. Haeba li-server tsohle tsa ba ngolisitseng li hloka ho hlophisoa bocha, sebelisa lisebelisoa tsa taelo dbreplication seta tsohle

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Replication ea Database ha e Etsahale Ha Khokahano e Tsosolosoa ho Node e Lahlehileng

Bakeng sa Boitsebiso bo eketsehileng Cisco Unified Real-Time Monitoring Tool Administration Guide Cisco Unified Reporting Administration Guide Guide Line Interface Reference Guide bakeng sa Cisco Unified Solutions
Replication ea Database ha e Etsahale Ha Khokahano e Tsosolosoa ho Node e Lahlehileng
Symptom Database replication ha e etsahale ha khokahanyo e khutlisetsoa ho foleng ea node e lahlehileng. Sheba lihlooho tse amanang le mekhoa ea ho netefatsa boemo ba ho ikatisa ha phetiso e hloleha. Sebelisa mokhoa o latelang feela haeba u se u lekile ho etsa phetisetso ho node, 'me ha oa atleha.
Lebaka le ka Etsahalang Cheke ea CDR e lula e tsitsitse, ka lebaka la ho hlakola tafoleng ea sesebelisoa.
Recommended Action 1. Matha utils dbreplication stop ho ba ngolisitseng ba amehileng. U ka li tsamaisa kaofela ka nako e le 'ngoe. 2. Ema ho fihlela mohato oa 1 o phethela, ebe o tsamaisa utils dbreplication stop ho seva ea mohatisi e amehileng. 3. Sebelisa lisebelisoa tsa dbreplication clusterreset ho tsoa ho seva ea mohatisi e amehileng. Ha o tsamaisa taelo,
lebitso la log le thathamisitsoe ho log file. Sheba sena file ho hlokomela boemo ba tshebetso. Tsela e eang ho tse latelang: /var/log/active/cm/trace/dbl/sdi 4. Ho tsoa ho mohatisi ea amehileng, matha utils dbreplication reset tsohle. 5. Emisa le ho qala bocha lits'ebeletso tsohle ho li-server tsohle tsa bangolisi [kapa qala bocha/qala bocha litsamaiso tsohle (li-server)] sehlopheng ho fumana liphetoho tsa lits'ebeletso. Etsa sena feela ka mor'a hore utils dbreplication boemo bo bonts'a Boemo ba 2.
Lihlooho Tse Amanang Ha Lia Fana ka Phatlalatso Pakeng Tsa Mohatisi le Seva ea Baemeli, leqepheng la 38.
Litafole tsa Database ha li Tsoetsoe ke Khokahano Seke oa Tsosa Temoso
Tlhokomeliso "Out of sync" e bolela hore li-server tse peli sehlopheng ha li na tlhahisoleseling e tšoanang tafoleng e itseng ea database.

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Ho tsosolosa Replication ea Database Ha U khutlela ho Phatlalatso ea Khale ea Sehlahisoa

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Symptom On Unified Communications Manager Version 6.x kapa hamorao, matšoao a kenyelletsa mekhoa e sa lebelloang ea ho sebetsana le mehala. Mehala ha e tsamae kapa ho sebetsoa ka moo ho lebelletsoeng. Matšoao a ka hlaha ho mohatisi kapa ho li-server tsa ba ngolisitseng. Ho Unified Communications Manager Version 5.x, matšoao a kenyelletsa mekhoa e sa lebelloang ea ho sebetsana le mehala. Mehala ha e tsamae kapa ho sebetsoa ka mokhoa o lebelletsoeng, empa ke feela ha mochini oa mohatisi o le sieo inthaneteng. Haeba u bona letšoao lena 'me u sebelisa boemo ba dbrepication ho CLI, e tlaleha hore ha e sync. Haeba Out of sync e sa hlahe, hlokomela hore sena ha se bothata.
Seo e ka bang Sesosa Litafole tsa Database li lula li le sieo lipakeng tsa li-node. Litlhokomeliso tsa phetisetso li bontša feela ho hloleha tšebetsong ea ho pheta-pheta 'me ha li bontše ha litafole tsa polokelo ea boitsebiso li le sieo. Ka tloaelo, haeba ho pheta-pheta ho sebetsa, litafole li lokela ho lula li lumellana. Maemo a ka hlaha ao ho atolosoa ho bonahalang ho ntse ho sebetsa, empa litafole tsa database li "Out of sync".
Ketso e khothalelitsoeng ea 1. Seta botjha phetisetso ya sehlopha ka ho sebedisa ditaelo tsa CLI. Netefatsa hore li-server tse ka har'a sehlopha li fumaneha inthaneteng ka IP e felletseng
khokahanyo hore sena se sebetse. Netefatsa hore li-server tsohle tse ka har'a sehlopha li fumaneha marang-rang ka ho sebelisa li-platform tsa CLI le Cisco Unified Reporting.
2. Haeba li-server li le Replication State 2, tsamaisa taelo e latelang ho seva sa mohatisi:
3. utils dbreplication lokisa lebitso la seva
4. Haeba li-server li le sieo ho Replication State 2,
5. tsamaisa taelo e latelang ho li-server tsohle tsa ba ngolisitseng:
6. utils dbreplication setopong
7. Ebe, tsamaisa litaelo tse latelang ho seva sa mohatisi:
8. utils dbreplication setopong
9. joale
10. utils dbreplication reset tsohle
Ho tsosolosa Replication ea Database Ha U khutlela ho Phatlalatso ea Khale ea Sehlahisoa
Haeba u khutlisetsa li-server ka har'a sehlopha hore li tsamaise tokollo ea sehlahisoa sa khale, u tlameha ho seta ka bowena phetiso ea database ka har'a sehlopha. Ho seta botjha phetisetso ya polokelongtshedimosetso ka mora hore o kgutlisetse di-server tsohle tsa cluster tokollong ya sehlahiswa sa kgale, kenya taelo ya CLI utils dbreplication seta tsohle ho seva sa mohatisi. Ha u fetola liphetolelo ka ho sebelisa Cisco Unified Communications Operating System Administration kapa CLI, u fumana molaetsa o u hopotsang ka tlhokahalo ea ho tsosolosa boitlamo ba database haeba u khutlela tokollong ea khale ea sehlahisoa.

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e sebelisa dbreplication clusterreset

e sebelisa dbreplication clusterreset
Taelo ena e seta ho pheta-phetoa ha database ho sehlopha sohle.

Litaelo tsa Tšebeliso

Laela Syntax utils dbreplication clusterreset
Pele o tsamaisa taelo ena, tsamaisa taelo utils dbreplication stop pele ho li-server tsohle tsa ba ngolisitseng, ebe ho seva sa mohatisi.

Litlhokahalo Boemo ba tokelo ea taelo: 0 E lumelletsoe nakong ea ntlafatso: E
e sebelisa dbreplication dropadmindb
Taelo ena e liha database ea Informix syscdr ho seva efe kapa efe sehlopheng.

Litaelo tsa Tšebeliso

Laela Syntax e sebelisa dbreplication dropadmindb
U lokela ho tsamaisa taelo ena hafeela ho etsoa phetisetso ea database kapa ho seta botjha ka sehlopha ho hloleha mme phetisetso e ke ke ya qala hape.

Litlhokahalo Boemo ba tokelo ea taelo: 0 E lumelletsoe nakong ea ntlafatso: E

LDAP Netefatso E hloleha
Karolo ena e hlalosa bothata bo atileng ha ho hloleha ha netefatso ea LDAP.
Symptom Login e hloleha ho basebelisi ba ho qetela. Linako tsa netefatso li felile pele mosebelisi a ka kena.
Seo e ka bang Sesosa O lokiselitse hampe Boema-kepe ba LDAP fensetereng ea Tiiso ea LDAP ho Tsamaiso ea Motsamaisi oa Lipuisano ea Cisco Unified.
Ketso e Khothaletso Bakeng sa mohlalaample, pele o lokisa sebaka sa Boema-kepe ba LDAP, etsa qeto ea hore na seva sa hau sa LDAP se sebetsa joalo ka seva sa Global Catalog le hore na tlhophiso ea hau e hloka LDAP ho feta SSL. Nahana ka ho kenya e 'ngoe ea linomoro tse latelang tsa boema-kepe:

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Mathata ka LDAP Over SSL

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Example: LDAP Port Bakeng sa Ha Seva ea LDAP E Se Seva ea Khatalogi ea Lefatše Lohle · 389–Ha SSL e sa hlokahale. (Nomoro ena ea boema-kepe e bolela tse sa feleng tse hlahang lebaleng la LDAP Port.) · 636–Ha ho hlokahala SSL. (Haeba u kenya nomoro ena ea boema-kepe, etsa bonnete ba hore u tšoaile lebokose le reng Sebelisa SSL.)
Example: LDAP Port Bakeng sa Ha Seva ea LDAP E le Seva ea Khatalog ea Lefatše · 3268–Ha SSL e sa hlokahale. · 3269–Ha SSL e hlokahala. (Haeba u kenya nomoro ena ea boema-kepe, etsa bonnete ba hore u tšoaile lebokose le reng Sebelisa SSL.)
Keletso Setlhophiso sa hau se ka hloka hore o kenye nomoro ea boema-kepe e fapaneng le ea likhetho tse thathamisitsoeng ho likulo tse tlang pele. Pele o lokisa sebaka sa Boema-kepe ba LDAP, ikopanye le molaoli oa seva sa hau sa directory ho fumana nomoro ea boema-kepe e nepahetseng eo u lokelang ho e kenya.
Mathata ka LDAP Over SSL
Karolo ena e hlalosa bothata bo atileng ha o sebelisa LDAP holim'a SSL.
Letšoao la LDAP holim'a SSL ha le sebetse.
Seo e ka bang Sesosa Maemong a mangata, mathata a LDAP holim'a SSL a kenyelletsa litifikeiti tse fosahetseng, tse fosahetseng, kapa tse sa fellang (maketane) ho seva sa Unified Communications Manager.
Tlhaloso Maemong a mang, o ka sebelisa mangolo a mangata bakeng sa SSL. Maemong a mangata, ho kenya setifikeiti sa motso oa AD joalo ka trust trust ke sona feela setifikeiti seo o se hlokang ho etsa hore LDAP e sebetse ka SSL. Leha ho le joalo, haeba setifikeiti se fapaneng sa trust se kentsoe, ke hore, se seng ntle le setifikeiti sa motso, setifikeiti seo se seng se tlameha ho netefatsoa ho setifikeiti sa boemo bo holimo, joalo ka setifikeiti sa motso. Tabeng ena, ho etsoa ketane ea setifikeiti hobane ho ameha setifikeiti se fetang se le seng. Bakeng sa mohlalaample, o kanna oa ba le litifikeiti tse latelang ketaneng ea setifikeiti sa hau:
· Root Certificate-Setifikeiti sa boemo bo holimo sa CA ho ketane ea trust e tla ba le mofani ea tšoanang le lebitso la sehlooho.
· Setifikeiti sa Mahareng-Setifikeiti sa CA seo e leng karolo ea ketane ea trust (ntle le boemo bo holimo). Sena se latela maemo a phahameng ho tloha motsong ho fihlela bohareng ba ho qetela.
· Setifikeiti sa Lekhasi-Setifikeiti se filoeng tšebeletso/seva se saennoeng ke motho ea haufi.

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Bula LDAP e ke ke ea Netefatsa Setifikeiti ho Hokela ho Seva ea LDAP

Bakeng sa mohlalaample, k'hamphani ea hau e na le litifikeiti tse peli le setifikeiti sa motso ka har'a ketane ea setifikeiti sa hau. E latelang exampe bonts'a litaba tsa setifikeiti: Lintlha:
Version: 3 (0x2) Serial Number: · 77:a2:0f:36:7c:07:12:9c:41:a0:84:5f:c3:0c:64:64
Signature Algorithm: sha1WithRSAEncryption Issuer: DC=com, DC=DOMAIN3, CN=jim Validity · Eseng Pele: Apr 13 14:17:51 2009 GMT · Eseng Ka mor'a: Apr 13 14:26:17 2014 GMT
Sehlooho: DC=com, DC=DOMAIN3, CN=jim
Ketso e khothalelitsoeng Haeba u na le ketane ea li-node tse peli, ketane e na le setifikeiti sa motso le lekhasi. Tabeng ena, ho kenya setifikeiti sa motso ho trust trust ke sohle seo u hlokang ho se etsa. Haeba u na le ketane ea li-node tse fetang tse peli, ketane e na le litifikeiti tsa motso, lekhasi le tse bohareng. Tabeng ena, setifikeiti sa motso le litifikeiti tsohle tse mahareng, ho sa kenyeletsoe setifikeiti sa lekhasi, li hloka ho kenngoa ho trust directory. Boemong bo phahameng ka ho fetisisa ba ketane ea setifikeiti, ke hore, bakeng sa setifikeiti sa motso, hlahloba ho etsa bonnete ba hore sebaka sa Moetsi se lumellana le Sebaka sa Sehlooho. Haeba lebala la Mofalli le Sehlooho li sa lumellane, setifikeiti ha se setifikeiti sa motso; ke setifikeiti sa mahareng. Tabeng ena, tsebahatsa ketane e felletseng ho tloha motsong ho ea ho setifikeiti sa ho qetela sa mahareng, 'me u kenye ketane e felletseng lebenkeleng la trust la directory. Ho feta moo, hlahloba sebaka sa Validity ho netefatsa hore setifikeiti ha se felloe ke nako. Haeba bohareng bo feletsoe ke nako, fumana ketane e ncha ho tsoa ho bolaoli ba setifikeiti, hammoho le lekhasi le lecha le saenneng ka ho sebelisa ketane e ncha. Haeba feela setifikeiti sa lekhasi se feletsoe ke nako, fumana setifikeiti se secha se saenneng.
Bula LDAP e ke ke ea Netefatsa Setifikeiti ho Hokela ho Seva ea LDAP
Netefatso ea mosebelisi ea Symptom End ka bareki ba CTI/JTAPI e hloleha, empa netefatso ea mosebelisi ho Unified CM ea sebetsa.
Seo se ka Etsahalang Ho Bula LDAP ha e khone ho netefatsa setifikeiti ho hokela ho seva ea LDAP.

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Mathata a ho Qala a tsamaiso ea JTAPI

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Li-Certificate tsa Tlhaloso li fanoe ka Lebitso la Sebaka le Tšoanelehang ka Botlalo (FQDN). Ts'ebetso ea ho netefatsa LDAP e butsoeng e tsamaisana le FQDN le seva e ntseng e kenoa. Hobane setifikeiti se kentsoeng se sebelisa FQDN le web foromo e sebelisa Aterese ea IP, Bula LDAP ha e khone ho hokela ho seva.
Ketso e khothalelitsoeng · Haeba ho khonahala, sebelisa DNS. Nakong ea ts'ebetso ea Kopo ea ho Saena Setifikeiti (CSR), etsa bonnete ba hore o fana ka FQDN joalo ka karolo ea sehlooho sa CN. U sebelisa CSR ena ha setifikeiti sa ho saena kapa setifikeiti sa CA se fumanoa, Lebitso le Tloaelehileng le tla ba le FQDN e tšoanang. Kahoo, ha ho litaba tse lokelang ho hlaha ha netefatso ea LDAP e lumelletsoe lits'ebetso, joalo ka CTI, CTL, joalo-joalo, ka setifikeiti sa trust se rometsoeng ho directory-trust.
· Haeba u sa sebelise DNS, kenya Aterese ea IP fensetereng ea Tlhophiso ea Tiiso ea LDAP ho Tsamaiso ea Tsamaiso e Kopanetsoeng ea Lipuisano. Ebe, eketsa mola o latelang oa mongolo ho /etc/openldap/ldap.conf: TLS_REQCERT ha ho mohla
U tlameha ho ba le ak'haonte e hole ho ntlafatsa file, e thibelang laeborari ea Open LDAP ho netefatsa setifikeiti seo ho tsoa ho seva. Leha ho le joalo, puisano e latelang e ntse e etsahala ka SSL.
Mathata a ho Qala a tsamaiso ea JTAPI
The JTAPI (Java Telephony API) subsystem e emela karolo ea bohlokoa haholo ea Cisco Customer Response Solutions (CRS) sethaleng. JTAPI e buisana le Mookameli oa Lipuisano tse Kopaneng 'me e na le boikarabelo ba ho laola mehala ea mohala. Sethala sa CRS se tšoara likopo tsa mohala, tse kang Cisco Unified Auto-Attendant, Cisco IP ICD, le Cisco Unified IP-IVR. Le hoja karolo ena e sa totobatse ho e 'ngoe ea likopo tsena, hopola hore tsamaiso ea JTAPI ke karolo ea motheo eo bohle ba e sebelisang. Pele o qala ts'ebetso ea ho rarolla mathata, etsa bonnete ba hore liphetolelo tsa software tseo u li sebelisang lia lumellana. Ho netefatsa hore lia sebetsa, bala Lintlha tsa Tokollo ea Cisco Unified Communications Manager bakeng sa mofuta oa Unified Communications Manager oo u o sebelisang. Ho hlahloba mofuta oa CRS, kena ho AppAdmin ka ho kenya http://servername/appadmin, moo lebitso la seva le bolelang lebitso la seva eo CRS e kentsoeng ho eona. Fumana mofuta oa hajoale hukung e ka tlase ho le letona la menyu e kholo.
JTAPI Subsystem ke OUT_OF_SERVICE
Letšoao Tsamaiso e nyane ea JTAPI ha e qale.
Seo e ka bang Sesosa E 'ngoe ea mekhelo e latelang e hlaha mothating oa mohlala file:
· MIVR-SS_TEL-4-ModuleRunTimeFailure

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MIVR-SS_TEL-4-ModuleRunTimeFailure

· MIVR-SS_TEL-1-ModuleRunTimeFailure
Lihlooho tse amanang MIVR-SS_TEL-4-ModuleRunTimeFailure, leqepheng la 47 MIVR-SS_TEL-1-ModuleRunTimeFailure, leqepheng la 49
MIVR-SS_TEL-4-ModuleRunTimeFailure
Batla the MIVR-SS_TEL-1-ModuleRunTimeFailure string in the trace file. Qetellong ea mola, ho hlaha lebaka le ikhethileng. Lenane le latelang le fana ka liphoso tse atileng haholo: Lihlooho Tse Amanang
Ha e khone ho Hlahisa MofaniBad Login kapa Password, leqepheng la 47 Ha U khone ho Etsa Khokahano ea Mofani e Hanne, leqepheng la 47 Ha U khone ho Etsa ProviderLogin= , leqepheng la 48 Ha U khone ho Etsa ProviderHostname, leqepheng la 48 Ha U khone ho Etsa MofaniOpereishene e Qetetsoe, leqepheng la 49 Ha e khonehe. ho theha ProviderNull, leqepheng la 49
Ha e khone ho theha ProviderBad Login kapa Password
Seo e ka bang Sesosa Mookameli o kentse lebitso la mosebelisi kapa password e fosahetseng ho tlhophiso ea JTAPI.
Mongolo o Feletseng oa Molaetsa oa Phoso
%MIVR-SS_TEL-4-ModuleRunTimeFailure:Real-timefailure in JTAPI subsystem: Module=JTAPI Subsystem,Failure Cause=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=com.cisco.jtapi.PlatformExceptionImpl — Ha e khone ho fana ka password kapa ho kena . %MIVR-SS_TEL-7EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa — ho kena hampe kapa password.
Ketso e khothalelitsoeng Netefatsa hore lebitso la mosebelisi le password li nepahetse. Leka ho kena ka fensetere ea Unified CM User (http://servername/ccmuser) ho Unified CM ho netefatsa hore Unified CM e ke ke ea netefatsa ka nepo.
Ha e khone ho Etsa Khokahano ea Bafani e Hanne
Lebaka le ka Etsahalang Mookameli oa Lipuisano tse Kopanetsoeng a hanne khokahano ea JTAPI ho Motsamaisi oa Lipuisano tse Kopanetsoeng.

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Ha e khone ho theha ProviderLogin=

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Mongolo o Feletseng oa Molaetsa oa Phoso
%MIVR-SS_TEL-4-ModuleRunTimeFailure:Real-timefailure in JTAPI subsystem: Module=JTAPI Subsystem, Failure Seso=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=com.cisco.jtapi.PlatformExceptionImpl% — Ha e khone ho etsa Connection -SS_TEL-7-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa — Khokahano e hanne
Ketso e khothalelitsoeng Netefatsa hore ts'ebeletso ea Motsamaisi oa CTI e sebetsa Setsing sa Taolo sa Ts'ebeletso sa Cisco Unified.
Ha e khone ho theha ProviderLogin=
Lebaka le ka Etsahalang Ha ho letho le lokiselitsoeng fensetereng ea tlhophiso ea JTAPI.
Mongolo o Feletseng oa Molaetsa oa Phoso
%MIVR-SS_TEL-4-ModuleRunTimeFailure:Real-timefailure in JTAPI subsystem: Module=JTAPI Subsystem, Failure Seso=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=com.cisco.jtapi.PlatformExceptionImpl — Ha e khonehe= ho fana ka%MI -SS_TEL-7-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa — login=
Ketso e khothalelitsoeng Lokisa mofani oa JTAPI fensetereng ea litiiso tsa JTAPI ho seva sa CRS.
Ha e khone ho theha ProviderHostname
Seo e ka bang Lebaka Enjene ea CRS ha e khone ho rarolla lebitso la moamoheli la Motsamaisi oa Lipuisano tse Kopaneng.
Mongolo o Feletseng oa Molaetsa oa Phoso
%M%MIVR-SS_TEL-4-ModuleRunTimeFailure:Real-timefailure in JTAPI subsystem: Module=JTAPI Subsystem, Sesosa se Hlokehileng=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=com.cisco.jtapi.PlatformExceptionImpl-Mofani: Ha e khone ho hlahisa mcs7835.cisco.com %MIVR-SS_TEL-7-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa — dgrant-mcs7835.cisco.com
Ketso e khothalelitsoeng Netefatsa hore qeto ea DNS e sebetsa ka nepo ho tsoa enjeneng ea CRS. Leka ho sebelisa aterese ea IP ho fapana le lebitso la DNS.

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Ha e khone ho Theha ProviderOperation Ke Nako ea ho Felisoa

Ha e khone ho Theha ProviderOperation Ke Nako ea ho Felisoa
Seo e ka bang Lebaka Enjene ea CRS ha e na khokahano ea IP le Motsamaisi oa Lipuisano tse Kopaneng.
Mongolo o Feletseng oa Molaetsa oa Phoso
101: Mar 24 11:37:42.153 PST%MIVR-SS_TEL-4-ModuleRunTimeFailure:Ho hloleha ha nako ea sebele ho JTAPI subsystem: Module=JTAPI Subsystem, Ho hloleha Sesosa=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=picisco. PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa — Ts'ebetso e felile 102: Mar 24 11:37:42.168 PST%MIVR-SS_TEL-7-EXCEPTION: com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho theha mofani oa thepa - Ts'ebetso e felile
Ketso e khothalelitsoeng Lekola aterese ea IP e lokiselitsoeng mofani oa JTAPI ho seva sa CRS. Sheba tlhophiso ea kamehla ea heke ho seva sa CRS le Motsamaisi oa Lipuisano tse Kopanetsoeng. Etsa bonnete ba hore ha ho na mathata a IP routing a teng. Lekola khokahano ka ho penya Motsamaisi oa Lipuisano tse Kopaneng ho tsoa ho seva sa CRS.
Ha e khone ho theha ProviderNull
Seo e ka bang Sesosa Ha ho aterese ea IP ea mofani oa JTAPI kapa lebitso la moamoheli le lokisoang, kapa moreki oa JTAPI ha a sebelise mofuta o nepahetseng.
Mongolo o Feletseng oa Molaetsa oa Phoso
%MIVR-SS_TEL-4-ModuleRunTimeFailure:Real-timefailure in JTAPI subsystem: Module=JTAPI Subsystem, Failure Sesosa=7,Failure Module=JTAPI_PROVIDER_INIT, Exception=com.cisco.jtapi.PlatformExceptionImpl: Ha e khone ho hlahisa
Ketso e khothalelitsoeng Netefatsa hore lebitso la moamoheli kapa aterese ea IP e hlophisitsoe ho tlhophiso ea JTAPI. Haeba mofuta oa JTAPI o fosahetse, khoasolla moreki oa JTAPI ho Motsamaisi oa Lipuisano tse Kopaneng Plugins fensetere ebe u e kenya ho seva sa CRS.
MIVR-SS_TEL-1-ModuleRunTimeFailure
Letšoao Mokhelo ona hangata o etsahala ha sistimi e nyane ea JTAPI e sa khone ho qala likou life kapa life.

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JTAPI Subsystem e ho PARTIAL_SERVICE

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Lebaka le ka Etsahalang Seva ea CRS e ka buisana le Mookameli oa Lipuisano tse Kopanetsoeng, empa ha e khone ho qala likou leha e le life tsa CTI kapa lintlha tsa litsela tsa CTI ka JTAPI. Phoso ena e etsahala haeba likou tsa CTI le lintlha tsa litsela tsa CTI li sa amane le mosebelisi oa JTAPI.
Mongolo o Feletseng oa Molaetsa oa Phoso
255: Mar 23 10:05:35.271 PST%MIVR-SS_TEL-1-ModuleRunTimeFailure:Ho hlōleha ha nako ea sebele tsamaisong e nyenyane ea JTAPI: Module=JTAPI Subsystem,
Sesosa se hlolehileng=7,Mojule wa ho hloleha=JTAPI_SS,Mokgelo=null
Ketso e khothalelitsoeng Lekola mosebelisi oa JTAPI ho Taolo e Kopanetsoeng ea Likhokahano 'me u netefatse hore likou tsa CTI le libaka tsa litsela tsa CTI tse lokiselitsoeng ho seva sa CRS li amana le mosebelisi.
JTAPI Subsystem e ho PARTIAL_SERVICE
Symptom Mokhelo o latelang o hlaha mothating oa mohlala file: MIVR-SS_TEL-3-UNABLE_REGISTER_CTIPORT
Seo e ka bang Sesosa Tsamaiso e nyane ea JTAPI ha e khone ho qala boema-kepe bo le bong kapa tse ngata tsa CTI kapa lintlha tsa tsela.
Mongolo o Feletseng oa Molaetsa oa Phoso
1683: Mar 24 11:27:51.716 PST%MIVR-SS_TEL-3-UNABLE_REGISTER_CTIPORT: Ha e khone ho ngolisa CTI Port: CTI Port=4503, Exception=com.cisco.jtapi.InvalidArgumentExceptionImpl: Aterese ea 4503 ea mofani ha e teng. 1684: Mar 24 11:27:51.716 PST%MIVR-SS_TEL-7-EXCEPTION: com.cisco.jtapi.InvalidArgumentExceptionImpl: Aterese 4503 ha e sebakeng sa mofani oa thepa.
Ketso e khothalelitsoeng Molaetsa o moleng o u bolella hore na ke boema-kepe bofe ba CTI kapa sebaka sa tsela se ke keng sa qalisoa. Netefatsa hore sesebediswa sena se teng ho ditiisetso tsa Taolo e Kopanetsweng ya Dikgokahano hape e hokahane le mosebedisi wa JTAPI ho Taolo e Kopanetsweng ya Dipuisano.
Mathata a Tšireletso
Karolo ena e fana ka leseli mabapi le litekanyo tse amanang le ts'ireletso le litataiso tse akaretsang bakeng sa ho rarolla mathata a amanang le ts'ireletso.

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Lialamo tsa Tšireletso

Hlokomela Karolo ena ha e hlalose mokhoa oa ho seta Cisco Unified IP Phone haeba e sentsoe ke meroalo e mebe, liphoso tsa ts'ireletso, joalo-joalo. Bakeng sa tlhahisoleseling mabapi le ho seta mohala bocha, sheba Tataiso ea Tsamaiso ea Ts'ebetso ea IP ea Cisco Unified IP bakeng sa Cisco Unified Communications Manager e tsamaellanang le mohlala oa mohala.
Ho fumana leseli mabapi le mokhoa oa ho hlakola CTL file ho tsoa ho Cisco Unified IP Phone models 7960, le 7940 feela, bona Tataiso ea Tsamaiso ea Tsamaiso ea Cisco Unified Communications Manager kapa Cisco Unified IP Phone Administration Guide bakeng sa Cisco Unified Communications Manager e lumellanang le mohlala oa fono.
Lihlooho Tse Amanang Lialamo tsa Tšireletso, leqepheng la 51 Li-Counter tsa Tekolo ea Ts'ebetso ea Ts'ireletso, leqepheng la 51 Reviewka Security Log le Trace Files, leqepheng la 52 Li-Certificate tsa Tharollo ea Mathata, leqepheng la 53 Tharollo ea mathata CTL Security Tokens, leqepheng la 54 Tharollo ea mathata CAPF, leqepheng la 56 Tharollo ea Mathata Encryption for Phones le Cisco IOS MGCP Gateways, leqepheng la 57
Lialamo tsa Tšireletso
Cisco Unified Serviceability e hlahisa lialamo tse amanang le ts'ireletso bakeng sa mabitso a X.509 a sa lumellaneng, liphoso tsa netefatso, le liphoso tsa encryption. Cisco Unified Serviceability e fana ka litlhaloso tsa alamo.
Lialamo li ka hlahisoa fonong bakeng sa seva ea TFTP le CTL file liphoso. Bakeng sa lialamo tse hlahisoang fonong, sheba ho Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager bakeng sa mofuta oa mohala oa hau le mofuta (SCCP kapa SIP).
Li-Counter tsa Tlhokomelo ea Ts'ebetso ea Ts'ireletso
Lisebelisoa tsa ho hlahloba tšebetso li beha leihlo palo ea lifono tse netefalitsoeng tse ingolisang ho Unified Communications Manager, palo ea mehala e phethetsoeng, le palo ea mehala e netefalitsoeng e sebetsang neng kapa neng. Lethathamo le latelang le thathamisa libali tsa ts'ebetso tse sebetsang lits'ebetsong tsa ts'ireletso.

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Reviewka Security Log le Trace Files

Cisco Unified Communications Manager Mathata a Tsamaiso ea

Lethathamo la 5: Lisebelisoa tsa Ts'ebetso ea Ts'ireletso

Object Unified Communications Manager
Seva ea SIP Stack TFTP

Libali
AuthenticatedCallsActive AuthenticatedCalls Compeded AuthentiedPartallyRegistered Phones AuthentiedRegisteredCallsActive EncryptedCallsCompleted EncryptedPartiallyRegisteredPhonesRegisteredRegisteredPhones SIPLineServerAuthorizationRegisteredCallsActive EncryptedCallsCompleted EncryptedPartiallyRegisteredPhonesRegisteredRegisteredSIPlineServerAuthorizationChallengesuUntiuSverAuthorizationSiPLineSverAuthorizationSiPLineSverAuthorization s SIPTrunkServerAuthenticationFailures SIPTrunkApplicationAuthorization SIPTrunkApplicationAuthorizationFailures TLSConnectedSIPTrunk
StatusCodes4xxIns StatusCodes4xxOuts Bakeng sa example: 401 e sa dumellwang (ho hlokeha netefatso ya HTTP) 403 e Hanetsweng 405 Mokhoa o sa Dumellwe 407 Ho Hlokahala Tiiso ya Moemedi
BuildSignCount EncryptCount

Sheba ho Cisco Unified Real-Time Monitoring Tool Guide Guide bakeng sa ho fihlella li-monitor tsa ts'ebetso ho RTMT, ho hlophisa li-logs tsa perfmon, le lintlha tse ling mabapi le li-counters.
CLI command show perf e bonts'a tlhaiso-leseling ea ts'ebetso. Bakeng sa tlhahisoleseling mabapi le ho sebelisa segokanyimmediamentsi sa CLI, sheba Tataiso ea Reference Line Interface bakeng sa Cisco Unified Solutions.

Reviewka Security Log le Trace Files
Unified Communications Manager mabenkeleng a log and trace files ho li-directory tse ngata (cm / log, cm / trace, tomcat / logs, tomcat / logs / security, joalo-joalo).

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Lisetifikeiti tsa ho rarolla mathata

Tlhokomeliso Bakeng sa lisebelisoa tse tšehetsang kholiso, lisebelisoa tsa senotlolo sa SRTP ha li hlahe ka morao file.
U ka sebelisa karolo ea pokello ea trace ea Cisco Unified Real-Time Monitoring Tool kapa litaelo tsa CLI ho fumana, view, le ho laola log le trace files.
Lisetifikeiti tsa ho rarolla mathata
Sesebelisoa sa taolo ea setifikeiti ho Cisco Unified Communications Platform Administration se u lumella ho hlahisa litifikeiti, ho hlakola le ho nchafatsa litifikeiti, ho beha leihlo ho felloa ke nako ha setifikeiti, le ho jarolla le ho kenya litifikeiti le CTL. files (bakeng sa mohlalaample, ho kenya CTL e ntlafalitsoeng files ho Bonngoe). CLI e u lumella ho thathamisa le ho view setifikeiti se itekenetseng le se tšeptjoang le ho nchafatsa litifikeiti tse itekenetseng. Litaelo tsa CLI li bonts'a cert, bonts'a web-security, set cert regen, le set web-Security e u lumella ho laola litifikeiti ho sebopeho sa CLI; bakeng sa mohlalaample, set cert regen tomcat. Bakeng sa tlhahisoleseling mabapi le mokhoa oa ho sebelisa GUI kapa CLI ho laola litifikeiti, sheba Tataiso ea Tsamaiso bakeng sa Cisco Unified Communications Manager le Command Line Interface Reference Guide bakeng sa Cisco Unified Solutions.
Li-Ciphers tsa ho rarolla mathata
Leqephe la Tsamaiso ea Cipher ha le na litekanyetso tsa kamehla. Sebakeng seo, karolo ea Tsamaiso ea Cipher e sebetsa feela ha o lokisa li-Ciphers. Bakeng sa lintlha tse mabapi le Ciphers, bona Tataiso ea Tšireletso bakeng sa Cisco Unified Communications Manager Karolo ena e fana ka tlhahisoleseding ho u thusa ho rarolla mathata ka Unified Communications Manager Ciphers:
Ho rarolla mathata a DRS le CDR Ts'ebetso
Letšoao Ho senyeha ho sebetsa ho DRS le CDR.
Sesosa se ka khonehang Ho hlophisa hmac-sha2-512 ho SSH MAC interface e ama ts'ebetso ea DRS le CDR. Ho lokisa li-Ciphers
· aes128-gcm@openssh.com · aes256-gcm@openssh.com
tšimong ea SSH Cipher kapa ho hlophisa algorithm ea ecdh-sha2-nistp256 feela ho "SSH KEX" ho senya ts'ebetso ea DRS le CDR.
Ketso e khothalelitsoeng ea 1. Ho tsoa ho Cisco Unified OS Administration, khetha Tšireletso> Cipher Management 2. Tlosa kapa Tlosa li-ciphers tse boletsoeng ka holimo haeba li se li hlophisitsoe 'me u boloke litlhophiso.
Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano oa Cisco Unified, Release 12.5(1) 53

Ho rarolla mathata a CTL Security Tokens

Cisco Unified Communications Manager Mathata a Tsamaiso ea

3. Qala seva bocha hore liphetoho li sebetse.
Ho rarolla mathata a CTL Security Tokens
Karolo e na le tlhahisoleseling mabapi le ho rarolla mathata a li-tokens tsa ts'ireletso tsa CTL. Haeba u lahleheloa ke li-tokens tsohle tsa tšireletso (etokens), ikopanye le Cisco TAC bakeng sa thuso e eketsehileng.
Ho rarolla mathata ka Letšoao la Tšireletso le notletsoeng ka mor'a hore U kenye Lekunutu le Fosahetseng la Tšireletso.
Hlokomela Mehato ena ea ho rarolla mathata ha e hlokehe haeba o laola cluster s

Litokomane / Lisebelisoa

Tataiso ea Tharollo ea Mathata ea CISCO bakeng sa Motsamaisi oa Lipuisano tse Kopaneng Tokollo 12.5(1) [pdf] Bukana ea Mosebelisi
Tataiso ea Tharollo ea Mathata bakeng sa Mookameli oa Lipuisano tse Kopanetsoeng Phatlalatso 12.5 1, Tharollo ea mathata, Tataiso ea Mookameli oa Lipuisano tse Kopanetsoeng Phatlalatso 12.5 1, Phatlalatso ea Mookameli 12.5 1, Phatlalatso 12.5 1

Litšupiso

Bukana ea Mosebelisi

Tataiso ea Tharollo ea Mathata bakeng sa Motsamaisi oa Lipuisano tse Kopanetsoeng Tokollo 12.5(1)

Tlhahisoleseding ya Sehlahiswa

Litlhaloso

Litaelo tsa Tšebeliso ea Sehlahisoa

Cisco Unified Serviceability

Tokiso ea ho hloleha ha marang-rang

FAQ (Lipotso Tse Botsoang Hangata)

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Selelekela

Ho rarolla mathata ho Fetisisaview

Lisebelisoa tsa ho rarolla mathata

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